My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... Toon meer
Bedrijf heeft geantwoord
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On entering the shop, I was instantly greeted by friendly staff, they were knowledgeable and helpful. They offered products to suit my needs. The unit I purchased is excellent. Perfect for my system.... Toon meer
Bedrijf heeft geantwoord
I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... Toon meer
Bedrijf heeft geantwoord
Very good as usual. Not sure who courier was used but the driver threw all of the packets/boxes around the van when trying to dig out the speakers. Did not seem to be bothered when I asked if he was n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
114 Oxford Road, RG1 7NE, Reading, Verenigd Koninkrijk
- 0333 900 0044
4,9
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Best service from Reading Store
Best service by Steve from Reading Store. Helpful, kind, knowledgeable & got my queries & online order sorted. Prompt delivery aswell. Happy customer :) Thanks.
20 maart 2026
Antwoord van Richer Sounds - Reading
Thanks for your kind review, we look forward to your next visit.
I’ve bought from you in the past.
I’ve bought from you in the past.
You’re reliable, friendly and professional.
17 maart 2026
Antwoord van Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Great experience with Richer Sounds…
Great experience with Richer Sounds Reading. Dan provided excellent customer service—friendly, knowledgeable, and really helpful in choosing the right earbuds. Made the whole process quick and easy. Highly recommended!
19 maart 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Reading
Thank you for your 5 star review!
Always great service
Always great service and I'm regularly recommending Richer Sounds. I've taken friends and my neighbour, who have bought and today suggested my son call in.
Friends tell me to leave may card at home so I done spend. Ha Ha
17 maart 2026
Antwoord van Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Wouldn't go anywhere else for a TV…
Wouldn't go anywhere else for a TV brilliant service great price and a six year guarantee you don't get this anywhere else so always my first choice go to shop
13 maart 2026
Antwoord van Richer Sounds - Reading
Thanks for your great feedback and for supporting local business.
Great team at Reading
Great team at Reading, big shout out to James, went in dead set on a particular brand, showed me another option which gave me food for thought. Also changed my view on soundbar set up rather than the full AV set up I have but no longer the room for it.
Really please with the TV/Soundbar combo and thank you for honoring your price quoted, very happy
12 maart 2026
Antwoord van Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Speedy delivery & fantastic staff
Speedy delivery.
Very helpful staff in the Reading branch.
12 maart 2026
Antwoord van Richer Sounds - Reading
Thank you for your 5 star review, it’s lovely to read your comments.
Best in the u.k
I think richer sounds is the best place for tvs and other systems and there price beater is OP
11 maart 2026
Antwoord van Richer Sounds - Reading
Thanks for your great feedback and for supporting local business.
Antwoord van Richer Sounds - Reading
Thank you for your 5 star review, it’s lovely to read your comments.
Antwoord van Richer Sounds - Reading
Thanks for your great feedback and for supporting local business.
Great advice resulting in an informed choice
I went in looking at a specific TV, which was made available to me to look at. However, Dan asked me a number of questions to understand what I was really looking for and offered some alternatives, ultimately resulting in me changing my mind. Combined with a refurbished model being available I ended up with a better TV than I was looking for originally and at a lower price. Now that the TV has been delivered and installed, I'm very happy with the performance. No issues at all with the service.
7 maart 2026
Antwoord van Richer Sounds - Reading
Thank you for your 5 star review!
Excellent service at Richer Sounds.
Excellent service at Richer Sounds.
Steve at Richer Sounds was very attentive and quickly identified our needs and budget. As a result, we bought our new 55" OLED LG TV from them and have not looked back since! It has MARVELLOUS picture and sound quality. All thanks to Steve!
7 maart 2026
Antwoord van Richer Sounds - Reading
Thank you for your 5 star review, it’s lovely to read your comments.
Great advice and service
Steve was helpful on my first prospective first visit - providing expert advice about how I might add on to the equipment I already own; and the second when I returned to buy. Great service.
7 maart 2026
Antwoord van Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
A Philips TV update went wrong and…
A Philips TV update went wrong and bricked it. The five year warranty paid out, so why would I buy from anywhere else? Richer Sounds is brilliant.
22 mei 2025
Antwoord van Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Dan from the Oxford Road store has been…
Dan from the Oxford Road store has been a great help for me every time I have been in contact.
After asking questions outside of store hours, I was called within the hour of opening the next day 2 out of 2 times. Helped me source and deliver stock from another store to my address and gave fantastic and preemptive advice. Awesome stuff!
5 maart 2026
Antwoord van Richer Sounds - Reading
Thank you for your wonderful feedback
Simple order process and friendly service
Simple order process, friendly staff.
Ordered standard delivery and it came next day!
4 maart 2026
Antwoord van Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great experience and very happy customer
It was a great experience from start to finish. Luke, the Shop Assistant Trainee, has been very helpful in helping with the products within my budget.
I will shop at Richersounds again if needed.
2 maart 2026
Antwoord van Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Getting exactly what I wanted... Thank you!
Clear understanding of what I was looking for in terms of sound, environment and connectivity for a speaker and streaming system. Great to have the enclosed demo experience which helped us fully understand the range of speakers we were initially interested in. And we felt we made our own choices with great consistent advice on any topic or any question. Really commend Matt and James for their patience and professionalism. We really enjoy the new LG OLED and look forward to the Dali Omnicons, Arcam SA35 and Chord cable installation soon. Many thanks all. Will certainly recommend RS Reading.
1 maart 2026
Antwoord van Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Helpful staff nad good product
Helpful staff that listened to what my requirements were and offered me a few different options to try and find the right solution. The product that was recommended is working really well and was very easy to set up.
28 februari 2026
Antwoord van Richer Sounds - Reading
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
James was very helpful at helping me…
James was very helpful at helping me pick out my new Tv. Great service, will be back!
4 maart 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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