Richer Sounds - Reigate Reviews 

Always a joy going to this store. They are all so knowledgeable and friendly. They let me 14yo son use the new simulator upstairs and while I was waiting I was offered to experience the music room nextdoor. To summarise, always friendly, attentive and knowledgeable ⭐

Very happy with my Richer Sounds experience. Looked after all the way and am very pleased with my purchase.

Really good service, the sales guy was very helpful.

Staff were friendly , efficient and very knowledgeable , didn’t have the particular dab radio in stock but it was delivered a couple of days later- really happy to pay a bit extra to get this level of service and advice.

Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their product range and getting the best for the customer!
Great prices and (free) 6 year warranty to boot. What's not to love about that!

I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably).

The Reigate branch is always full of interesting stuff and the refit is a real improvement. The staff are helpful and happy and seem well informed.

Finally I am lucky enough not to have to check prices - getting something I am satisfied by and being treated considerately in the shop is more important.

professional advice by professional people

the advice I was given was spot on what i was recommended I am very happy with

Richer Sounds were brilliant in finding me the right deal at the right price for a vinyl player and speakers I was after. Expert customer service / staff, can’t recommend them enough

I have a number of good experiences purchasing from Richer Sounds over the years. The knowledge of their staff is second to none, their customer service is great and their prices not bad too

Reigate store excellent as ever. Great advice and service.

It has been very difficult to give a rating. The television i bought in November 2025 lost several channels. An engineer came but it went wrong again. I was promised a replacement but that was an inferior picture. I eventually opted to pay extra for a Samsung OLED which has a great picture.

Was looking to upgrade my old plasma to a newer model TV and spoke to Richard in-store at Reigate who was very helpful with suggesting what brand was good value. Later, after doing some online research and reviewing the many models to best fit my purpose I emailed Richard to ask how best to purchase. I didn't hear back for a few days and had to follow up as sale ended, so email communication could be better. To his credit Richard did honour the sale price that was originally on offer. Slightly different model but same specifications. As to the delivery company used (Furdeco) wasn't very good (reviewed separately), so overall we're happy with the TV purchase but taken one star off the experience for both of the above reasons.

I would say experience good but we had the problems when trying to set it up. In the store all was good but could have had more explained.
No mention of asking us regarding smart phones or having an app.
Went back into the store and the deputy manager and a trainee went through everything. Excellent. System now working properly.

Unbiased advice. Time to discuss the product and no pressure selling.

The experience in-store was very good - helpful but not pushy - and the TV was delivered in 2 days. I had to exchange the wall mount and that was done without fuss, and then I was referred on to an installation service, The installation was performed smoothly and professionally. So all in all Richer sounds helped me to buy and install in an efficient, friendly way.

Such great service as always from Richer and Reigate - always a gold standard. The only place to go for knowledgeable, friendly and helpful staff

Always my go to company for any Hi-Fi or AV equipment and advice. My local Reigate store has been there for years and long may it continue. Great Staff and Customer Service.