Great product knowledge and advice in store. Prices as good as found on line. Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).... Toon meer
Bedrijf heeft geantwoord
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I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... Toon meer
Bedrijf heeft geantwoord
Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... Toon meer
Bedrijf heeft geantwoord
I talked to a knowledgeable human being who was able to answer all my questions and give advice, without any pressuring techniques. I could actually see the product I was wanting to buy and see if it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
51 Bell Street, RH2 7AQ, Reigate, Verenigd Koninkrijk
- 0333 900 0081
4,9
Uitstekend
2K reviews
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It has been very difficult to give a…
It has been very difficult to give a rating. The television i bought in November 2025 lost several channels. An engineer came but it went wrong again. I was promised a replacement but that was an inferior picture. I eventually opted to pay extra for a Samsung OLED which has a great picture.
12 juni 2026
Antwoord van Richer Sounds - Reigate
Thank you for your review, although I was of course sorry to read you have had a difficult experience over the course of several televisions.
I will of course investigate this with the store and repairs team, to determine where we could have avoided any of these problems, and in the meantime our customer service team will be in touch to put things right with you..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good TV Recommendation
Was looking to upgrade my old plasma to a newer model TV and spoke to Richard in-store at Reigate who was very helpful with suggesting what brand was good value. Later, after doing some online research and reviewing the many models to best fit my purpose I emailed Richard to ask how best to purchase. I didn't hear back for a few days and had to follow up as sale ended, so email communication could be better. To his credit Richard did honour the sale price that was originally on offer. Slightly different model but same specifications. As to the delivery company used (Furdeco) wasn't very good (reviewed separately), so overall we're happy with the TV purchase but taken one star off the experience for both of the above reasons.
29 mei 2026
Antwoord van Richer Sounds - Reigate
Thank you for taking the time to leave us feedback on your experience, which is genuinely valuable for us. I'm pleased that overall store service seems to have hit the mark, but will of course mention the few day delay in email response to the store, to make sure they are always replying to customer correspondence promptly.
It's disappointing that the courier we used didn't reflect the shops service, and rest assured I will follow up with them. If I can be of any more help whatsoever do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
I would say experience good but we had…
I would say experience good but we had the problems when trying to set it up. In the store all was good but could have had more explained.
No mention of asking us regarding smart phones or having an app.
Went back into the store and the deputy manager and a trainee went through everything. Excellent. System now working properly.
28 mei 2026
Antwoord van Richer Sounds - Reigate
Thanks for taking the time to leave us your review. It's good that the team looked after you in store but I’m sorry the setup wasn’t explained as clearly as it could have been meaning the need for a repeat visit. I’ll raise this as a training point.
If you need any further help, please don’t hesitate to get in touch, otherwise enjoy your new system!
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Antwoord van Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
End to end
The experience in-store was very good - helpful but not pushy - and the TV was delivered in 2 days. I had to exchange the wall mount and that was done without fuss, and then I was referred on to an installation service, The installation was performed smoothly and professionally. So all in all Richer sounds helped me to buy and install in an efficient, friendly way.
1 juni 2026
Antwoord van Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Such great service as always from…
Such great service as always from Richer and Reigate - always a gold standard. The only place to go for knowledgeable, friendly and helpful staff
6 juni 2026
Antwoord van Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Always my go to company for any Hi-Fi…
Always my go to company for any Hi-Fi or AV equipment and advice. My local Reigate store has been there for years and long may it continue. Great Staff and Customer Service.
4 januari 2026
Antwoord van Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Quick and product os exactly as expected
3 juni 2026
Antwoord van Richer Sounds - Reigate
Thanks for your feedback, great to read you were happy with our service.
Antwoord van Richer Sounds - Reigate
Thanks for taking the time to leave us your review. I’m really pleased to read your kind comments on the team, hopefully next time we can make it a full five stars.
Many thanks
The Richer Sounds team
Great experience!
Great experience!
The staff knew all about the product and could answer all my questions
The price was super competitive as well
29 mei 2026
Antwoord van Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful and knowledgeable staff.
Very helpful and knowledgeable staff. We wanted to support local shops.
27 mei 2026
Antwoord van Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Brilliantly helpful Reigate team
The Reigate team are brilliant. Always really helpful, friendly and keen to get you the best price and the best experience. Will always go back to them first any time I need some new tech. Thank you.
19 mei 2026
Antwoord van Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
I liked the quick response from Reigate…
I liked the quick response from Reigate to my online query and they offered a decent deal, although I would have liked more information on the alternative turntable (Majority auto) but this didnt seem one the man either knew about or was wanting to offer. Quick delivery was good as it was a birthday present for our son to put in his bedroom. Not tested yet but only disappointment the FOSI BT20A PRO does not come with the copper volume knob with which it is shown in RS online catalogue. To me albeit just cosmetic is a signature look of this amp and drew me to look at it in first place. I was led to believe from online comments you were given both colours in box. Looks a bit dull without that snap of colour.
17 mei 2026
Antwoord van Richer Sounds - Reigate
Thanks for taking the time to leave us your feedback, although I'm really sorry about the unique volume pot we show online. We're currently looking into this with the supplier and have temporarily changed the picture on the website to reflect the stock we have.
In the meantime I've ordered a spare in the orange finish and will send it to you directly, I've also left you a message to that effect. Of course if I can be of any more help in the meantime please contact me via phone or the below address..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
I have bought my last TVs and sound…
I have bought my last TVs and sound bases etc from Richer Sounds, for value for money, and the excellent service.
It was my father's time to renew his TV, so drive straight to our nearest store. He was also very impressed with the knowledge and service of the staff, and bought one on the spot.
18 mei 2026
Antwoord van Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Antwoord van Richer Sounds - Reigate
Thank you for your 5 star review!
Antwoord van Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
Antwoord van Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent customer service
Excellent customer service, I contacted a number of stores trying to locate some speakers and everyone I spoke to was really helpful.
8 mei 2026
Antwoord van Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Antwoord van Richer Sounds - Reigate
Thanks for taking the time to leave your review, it’s great to read your comments.
We’re always aiming for a full 5‑star experience, so if there’s anything we could have done to make your visit even better, we’d really value your feedback...
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Everyone was incredible helpful and…
Everyone was incredible helpful and friendly as we were a bit needy when setting up the audio system at home
9 mei 2026
Antwoord van Richer Sounds - Reigate
Thanks for taking the time to leave your review. It’s great to hear the team were helpful and friendly while getting your system up and running and apologies for the hassle caused by the set up issues.
If anything didn’t quite meet expectations overall, we’d be keen to understand more and ideally obtain a higher review score next time, so please feel free to get in touch using the details below if you're happy to..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
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