Richer Sounds - Reigate Reviews 

1.514
TrustScore 5 uit 5

4,9

51 Bell Street, RH2 7AQ Reigate, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great product knowledge and advice in store. Prices as good as found on line. Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I talked to a knowledgeable human being who was able to answer all my questions and give advice, without any pressuring techniques. I could actually see the product I was wanting to buy and see if it... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 51 Bell Street, RH2 7AQ, Reigate, Verenigd Koninkrijk

  • 0333 900 0081

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(1.514)

24.313 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I always turn to Richer Sounds for a quality and competitive service

As always the team at Reigate branch were most helpful and friendly when I made my purchase which made my visit an enjoyable experience. The manager always has time to talk about product in general, to pass on technical information and keen to demonstrate the new demo room installation. The projector I purchased was very competitively priced and the six year warranty a real bonus which makes me come back time after time.

6 mei 2026
Logo Richer Sounds - Reigate

Antwoord van Richer Sounds - Reigate

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

It was easy to order with helpful staff…

It was easy to order with helpful staff and the delivery team were excellent.

7 mei 2026
Logo Richer Sounds - Reigate

Antwoord van Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Knowledgeable and helpful

The guys in Reigate are always extremely knowledgeable and helpful. The price is always very competitive too.

30 april 2026
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Antwoord van Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Excellent service

The salesman, Mark, clearly knew his work and quickly and expertly assessed my special needs as a visually-impaired and deaf customer. His recommendation, and the fact I was allowed to experience his selection for several minutes, proved correct and very helpful. I found the experience very reassuring, and the product recommended has proved ideal. I would certainly shop with you again. Roy

29 april 2026
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Antwoord van Richer Sounds - Reigate

Thank you for taking the time such a great review and for the very kind comments about Mark, I'm so pleased to read that he was able to reassuringly help recommend what has turned out to be the right product for your specific needs, and will of course pass your feedback to him directly.

I did note that the review score was a one star and judging by the positive nature of your comments felt this may be an accidental oversight. Of course if there are aspects of the service you feel we could improve, I would be most keen to hear more, and you can contact me via the below address should you need to..

seniorcomplaintsteam@richersounds.com

Many thanks for your custom.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Easily ordered on-line

Easily ordered on-line, informed when it would be delivered to shop and then informed when ready to pick up.

27 april 2026
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Antwoord van Richer Sounds - Reigate

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Great service from Adrian who quickly…

Great service from Adrian who quickly identified the best turntable for me. Great price too.

25 april 2026
Logo Richer Sounds - Reigate

Antwoord van Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Super helpful team

Super helpful team. Great advice to help me to choose the right TV and mount - thank you Adrian particularly. And excellent super-professional installation by Darren. Very happy. Great service. Great prices.

22 april 2026
Logo Richer Sounds - Reigate

Antwoord van Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Good advice from John

Good advice from John, the excellent installation service from Darren

18 april 2026
Logo Richer Sounds - Reigate

Antwoord van Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Great Team at Reigate…

The entire team at Reigate Richer Sounds are amazing. Ian the manager was very patient and helpful in specking out my system. Richard was then brilliant when it came to making the sale. Ollie helped with all the loading when the equipment arrived and Paul did a great job with the cabling. I had a problem with one of the items and Paul sorted it all out and got me a replacement the next day. All in all, great all round service, including the support needed with a problem. I couldn’t recommend them more!!!
(Also gave me the best recommendation for a local sausage role - thank you my friend)

9 april 2026
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Antwoord van Richer Sounds - Reigate

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Best place to buy a TV these days

Purchased a TV and Soundbar from them (again) recently. As always the service was top notch, great advice, no pressure environment, and an actual shop you can look at things in! Cannot recommend them enough

17 april 2026
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Antwoord van Richer Sounds - Reigate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Good advice from knowledgeable staff…

Good advice from knowledgeable staff without being put under any pressure to buy a particular device. And of course your 6 year free warranty. Great service all round.
Five stars!!!

14 april 2026
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Antwoord van Richer Sounds - Reigate

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Wouldn't go anywhere else.

Lovely people and a great experience buying our fabulous new equipment. So pleased with it.
Many thanks

9 april 2026
Logo Richer Sounds - Reigate

Antwoord van Richer Sounds - Reigate

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Great Service & Helpful advice

Great succinct advice, geared to my price point. And the product was in store

4 april 2026
Logo Richer Sounds - Reigate

Antwoord van Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Samsung tv

John the gentleman who served me was very knowledgeable and answered all my questions in a way that I could understand

6 april 2026
Logo Richer Sounds - Reigate

Antwoord van Richer Sounds - Reigate

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Helpful and friendly assistant

Helpful and friendly assistant, item delivered in a couple of days (very good considering item was ordered on a bank holiday).

6 april 2026
Logo Richer Sounds - Reigate

Antwoord van Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Staff going extra mile.

Staff who spent time with us discussing products were very helpful, knowledgeable and listened carefully to our needs.

3 april 2026
Logo Richer Sounds - Reigate

Antwoord van Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

I had a great experience at Reigate…

I had a great experience at Reigate Richer Sounds, they really took their time to show me my options on Hifi equipment of which I am a total beginner. It never felt like a hard sell either and what I puchased is brilliant, and great value. The staff there were brilliant.

3 april 2026
Logo Richer Sounds - Reigate

Antwoord van Richer Sounds - Reigate

Thank you for your 5 star review!

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