Richer Sounds - Southgate Reviews 

Surprise surprise, another (second of two) bad experiences from Richer Sounds (Southgate store) on this occasion.

Called to inquire about set of Fyne Audio F301i speakers to arrange an audition. The gentleman informed me that they had none in the store but he would source a set in 2/3 days and get back to me for an appointment in the store. When I inquired they were retailing for £179.00. 5 days later no call and the price has gone up to £219.99.

Needless to say I should have learned my lesson the first time doing business with Richer sounds London Bridge who managed to “Lose” my B&W speakers in transit and not be able to replace them (refund was issued)

Totally given up with these guys and will be using AV.com who get the item to you next day or within 48hrs no questions asked. All while being the exact same price as Richer sounds.

Be warned, the service is certainly not what it used to be 12 years ago when I started using them. You will likely get what you need but not without going through some drama first.

As requested by Richer sounds I have submitted the contact information both through Trust pilot and via the email address you have provided.

UPDATED 17/12/25

Richer Sounds Customer care team reached out to discuss the above experience which was quiet a rare thing to happen now a day's.

After a constructive conversation there seemed to be some miss communication and the issue has been resolved with a satisfactory outcome. I have purchased the speakers successfully and the original discounted price was honored, with a further discount for the inconvenience.

All in all good customer service which is the most important part of any business. As a result I would be happy to use Richer Sounds in the future.

The purchase went very smoothly and the member of staff carried out the operation very efficiently. He took onboard all peripheral aspects of the purchase to my satisfaction. Thank you.

service excellent in house, delivery came incorrectly and items are over 2 weeks late, with no update or reporting, i also had to do drop offs and pick ups to rectify their mistakes

All as promised and great price and helpful staff

All superb from phone call to delivery. All went very smoothly

I find the staff to be very friendly and knowledgeable. They always provide great advice and suggestions and aren't at all 'pushy' just to get a sale.

Easy to order over the phone. A good range of products to choose from and competitively priced

The customer service was simply first rate the staff were exceptional

Professional staff
Helpful people
very knowlagable
shopped many times
would not go anywhere ele

Excellent, efficient, knowledgeable and friendly staff.
V good (Black Friday) price on the product (Wharfedale 12.1 speakers).
And Hudson, who took my initial phone enquiry, was on hand to haul the item from the back, discuss the finer points of the model, make the sale, and help me strap the heavy carton to my trolley -- 5 stars there, too!
Shop with confidence.

I bought the MEE AF-T1 as an open box item from Reading and the same unit open box from Southgate on the same day. For both orders I requested an optical cable paying £12.95 each, but when they arrived the units each had an optical cable provided with the unit, so there was no need to have the cables I purchased. I am disappointed that I wasn’t told the cables came with the open box units and due to distance and cost I will not be able to return them, so £25.90 spent needlessly.
I have to say that generally Richer Sounds have always provided great service over the years, and I put this oversight down to experience.

Purchased Tv over the phone. Quick and easy purchase.
Was a bit unsure when it came to fitting but the guys at Southgate was more than helpful and we got to the bottom of the issue in the end

Friendly, helpful and knowledgeable staff. I wasn't sure exactly what was the best set of products for me but they spent time taking me through options and I was happy with the final proposal, for a good price

Great service, from customer sales, after sales and product advice. I have bought from RS for years and I know from personal experience Curry's PC world cant come anywhere close when looking for such products

The Salesman Ali, was courteous, polite and extremely helpful.
He ensured that the product was delivered securely and so that the contents weren't revealed, so that the Christmas present remains a surprise.
I can't comment about the device as it won't be installed for a month. Many thanks for the excellent service.

Complete trust in the transaction - which, in today's risky climate, means a lot to me.

No one wants to pay more than a fair price, but in this era of fake sales, it's difficult to know what that price is. I trust Richer Sounds to give me the best deal.

Always great products, prices and service

Brilliant service, great price and product, fast and flexible delivery, couldn’t ask for more. Highly recommended!