Richer Sounds - Southgate Reviews 

Daniel the sales manager who served me a set up the demo room, went through the different options and spent time explaining everything, fully understanding my brief. He managed the other customers expectations into waiting times while he continued to help me. Put together the package and leant shop demo unit while awaiting delivery of my brand new equipment, which arrived in two days. It was truly rare experience these days to get such totally satisfying service end to end. A on top was very, very pleased with the equipment purchased.

Very pleased with the service I received.The sales assistant was patient, informative and nothing was too much trouble.I bought a great streaming unit , yours a happy customer. I won't hesitate to return.

Very knowledgeable staff, great service, highly recommend

professional, courteous, knowledgeable and quick

Visited the Southgate London store in pursuit of specific Samsung TV model. Store manager, Ali, was very helpful and demoed the model TV I was looking for for. Good customer service experience.

Hudson was very patient with me as I am not techy and he went to alot of effort to demonstrate the sound and ease of the turntable I bought. All the staff in the Southgate branch were very helpful and pleasant. Only downside was the parking.

Very helpful and patient. Needed setup advice post purchase and service I received was excellent.

We had some helpful advice about a 43 inch TV, especially the sound. We spoke to two assistants at different times and they were both very knowledgeable.
Angela

Delivery was delayed due to bad weather and rescheduled without consulting me. I had a family wedding and needed to leave home by 11.30. Mailed on day before to request that delivery be before 11.30 in the quoted time of 11-2pm but they weren't able to give assurances. In the end it came arount 11,45 and I was a little late for the wedding. I was given a credit note for £25 to compensate me for the missed delivery which was nice of them. I do, however, understand Richers difficulties. Close but no cigar!

After listening to what we were after Dan took us through the options and suggested what would work best for us. When we got it all set up at home we were very impressed by the sound quality. In a nutshell a great experience courtesy of Dan's friendly manner and knowledge of the various products.

Great service received from Dan in the Southgate store. Very helpful, informative and professional.
Only negative was when product was delivered by a third party partner who was late and a promised 2 man delivery ( as it was a large tv) was only delivered by 1 person. I would still recommend Richer Sounds but would expect a better quality of delivery.

The guys in there are always courteous, knowledgeable, highly responsive and are very good with their suggestions or alternative offerings for anything you need to buy. Their delivery service was also very efficient in the latest buy I made, and the TV bought is magnificent and has a 6 year warranty. I've been using this branch for many years and they have never failed me.

Have always used this branch at Southgate, but more recently in the last couple of months as wanted a Hi-Fi system as was unsure of what to purchase, Ali and every member of his team were so helpful, all with great advice and always with a smile, they have created a lovely atmosphere in the store and even if they have been short staffed service was first rate, this is just good old fashioned customer service as it should be, other retailers could learn a lot from here... so thanks guys all your help was much appreciated

So easy - staff were amazing and so very helpful

Nothing beats going to a shop and building a relationship with the sales team. i have been Southgate many times and they are always so helpful.
Dan is my go to man but when he wasn't in the other day i spoke to Corina. she was also really helpful.
i wanted to buy a record player (turntable) and they told me pros and cons to help me decide. yes its easy to buy online and hunt around for best price, but there is nothing like going into a shop and buying the products. Richer sounds prices are usually same as you can find online, so why not support your local shops.

Another amazing shopping experience as normal. Value for money due to competitive pricing with first class service which is second to none. Phone answered by real people who care.

The viewing studio was good and the price was good too and the manager Ali who dealt with us was really helpful and informative

Excellent customer service from knowledgeable staff.