Richer Sounds - Stockport Reviews 

Had to wait a while for the product. Had to ring shop 3 times enquiring.
Good service overall

Easy to order on the phone for click & collect at store, arrived on time, great service.

We called in to buy a soundbar, item wasn't in stock in the store. The member of staff, said it could be delivered next day to our house free of charge and then we asked a question about our cable needs and the member of staff again answered this question with promptly and efficiently.

Great prices, advice, really helpful and carried out to the car.

Great price; ease of ordering; helpful and considerate delivery team.

Clear website. Good communication when I wanted to collect my tv. Carried the tv to my car for me. All round a first class service. Thank you.

Very helpful, knowledgeable staff. Also willing to look at alternative providers and what they were offering - but I stayed with Richer Sounds because of the personal service (and great 6 year guarantee).

Knowledgeable, helpful advice in store followed by prompt delivery. What was even better is that the first TV delivered was damaged, but it was replaced the next day. Excellent service, thank you.

Staff were very helpful, patient and listened to what was important to me in choosing a TV. Three visits and discussions.

Helpful and knowledgeable staff. I needed to discuss my purchase which I could not do if I bought online. It is much better to talk to someone when buying something technical. This is lost with online shopping. Also, the price was no more than buying online.

Your colleague explained the options and relative benefits before I purchased a speaker. The only problem is that I’m 79 yrs and struggle with technology. It would have been very helpful to have a demonstration of setup. It’s taken me several days to get it working and I’m still learning. I did ring in a day or so after purchase and the young man was very helpful to get me started.

Great service from Stockport. Ordered TV over the phone and was given a VIP discount and offered free next day delivery and 6 year guarantee. I recently purchased an AVR from the same branch and received great advice and service from the friendly and knowledgeable staff.

Just a pity that their courier of choice does not have the same level of service or professionalism.

Great information and very useful to see the same feed on all the tv’s for a direct comparison.

Great customer service- extensive knowledge of the products and great friendly approach. All the staff in the Stockport branch were great!

We purchased a Samsung Oled TV. Matt looked after us during the process and was very helpful and informative. I have also spoken post sales to Nate regarding Samsung redemption offer and warranty and he was also showed the same level of customer service. I would definitely recommend this shop.

I bought a new cartridge for my turntable but wasn't sure if my choice was a comparable one. The staff were very helpful and l ordered the cartridge which turned up quickly. For peace of mind I was offered a replacement if the part didn't work. It did and I'm very happy with it. Competitive price too!

Helpful in explaining technology

The whole experience in the shop and the after sales help with the delivery by the shop were 5 star. Nat and Tom in particular were very knowledgeable and took the time to help explain.
The delivery company get zero stars.
I missed the call to arrange delivery and when ringing back was 52nd in the queue and waited over an hour. Delivery failed as product not loaded on the van. Ringing to rearrange delivery I was 20th, 35th and 42nd in the queue despite ringing within 1 minute of the lines opening when I was 20th. . On two occasions after hanging on, the line went dead. Then I rang the store and they were great at organising the rescheduled delivery.

Simple and straightforward pick up of TV and sound bar. Staff helped load into car and were helpful and polite.