Richer Sounds - Telesales Reviews 

Really helpful and addressed my questions and managed to complete my order.

Very helpful advice and guidance regarding an intermittent sound fault on tv.

Excellent customer service, I was getting my first vinyl set up and the guy helped me with everything I needed (shout out to Jeff - thanks again!).
Everything arrived quickly and safely, all of it was well packed. Set up was simple and I'm absolutely loving listening to it.
I can't highlight enough just how helpful and friendly they were throughout, genuinely stands out as one of the best.

I rang telesales to order a turntable and spoke to Vic, who couldn't have been more friendly and helpful, which made the entire process so easy. I've used Richer Sounds many times in the past and the staff always go out of their way to make the purchasing process is pleasurable and easy.

Excellent service. Vik answered all my questions and made my purchase very easy
Order arrived on time it was due. All went well

A good deal on the items I wanted, financially.
Information assisting with choice.
Very prompt delivery.

Very helpful guidance where I ended up spending less than expected and received my order sooner than expected with a full money back guarantee if the component didn’t fit with my system. I couldn’t ask for anything more.

Top class service. From placing an order to delivery excellent
Good price with 6 years of warranty

Great technical reliable and helpful service.
Competitive pricing and refundable warranty if no claim made.

The fantastic Richer Sounds service and the time and concern that I should be happy with the whole deal was as usual it predominates.

Quick to solve a problem with the order & apologetic.. They go the extra mile, making sure customer is happy.

Really impressed with the excellent service Richer Sounds provide. I cannot comprehend NOT using them the next time I want to buy some electronic gear!

Quick easy tele sales order to match online pricing. saved a tiny bit more.

Not in stock discontinued but actually in stock!?!?
Telephone contact Said out of stock at warehouse after checking. Contacted R/S on web portal request which phoned me back 1 day later to take my order after confirming they were actually in stock. I was confused but ordered it and it’s now sitting in my Campervan. First Richer Sounds telephone customer contact obviously has no idea or was just tooo lazy or stupid. TV arrived quickly, works as it should. I received a nice follow up call from Richer Sounds to hear my input & explain the error. I wish more UK companies like Richer Sounds would actively investigate customer feedback might improve customer experience.

Excellent service and aftercare. They helped me choose an TV fitting all my requirements. I rang to ask a question when it had been delivered. I found the answer myself and hung up. Then they rang me back when they saw that I had called to check if I needed any help.

Swift delivery and communication and helpful service.

Excellent experience will definitely use Richard Sounds in the future

Received expert advice and excellent customer service. Order arrived 2 days later. Will definitely use again.

The customer service is second to none.
Easy to select and order required item. Schedule delivery to suit circumstances. And if an item arrives damaged, a replacement is arranged immediately without hassle.

Had some problems using a promotional code online phoned and the guy was very helpful and sorted it.
Give me a next day delivery as a gesture which was very much appreciated.