Really pleased with the service and price. The customer services agent (John) was very helpful. The length of guarantee for the TV is far better than the company I normally buy from. In addition, th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ive used Richer Sounds for many years bought multiple items and never been let down by them. Customer service are easy to get hold of and all of my emails have been responded to in a timely manner. W... Toon meer
Bedrijf heeft geantwoord
Superb Speakers and a great purchase made all the easier by the sales assistant whose name I forget. My sincere thanks to him. This purchase replaces a pair of speakers that are over ten years old and... Toon meer
Bedrijf heeft geantwoord
Had some problems using a promotional code online phoned and the guy was very helpful and sorted it. Give me a next day delivery as a gesture which was very much appreciated.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
3 Stainburn Rd, Openshaw, M11 2DN, Manchester, Verenigd Koninkrijk
- 0333 900 0093
4,9
Uitstekend
7K reviews
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Antwoord van Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
Useless
This was the second time we have ordered a simple Gift certificate. Even opting to use a different store.
And once again we have waited weeks for it's arrival, missing the event the gift was intended for.
Never again with this company
24 februari 2026
Antwoord van Richer Sounds - Telesales
I was obviously concerned to read your feedback and that we appear to have got something as simple as a gift voucher wrong on more than one occasion. Please accept my sincere apologies.
So that I can investigate asap, please could you get in touch with me? I've tried to call you on the number we hold on file with no success, so have sent you an e-mail..
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon
Tom Griffiths
Head of Customer Experience
Richer Sounds
Birthday present for Son - superb
Price was excellent and delivered as expected - speaking to a real person on the phone is a real treat - gold stars all round
19 februari 2026
Antwoord van Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Speaking with someone who understands…
Speaking with someone who understands the business and products. Very smooth process which included an offer to include quicker delivery at no extra cost. This showed an understanding of customer service plus the ability and authority to make and take decisions.
23 februari 2026
Antwoord van Richer Sounds - Telesales
Thank you for your 5 star review!
Richer sounds was very help in changing…
Richer sounds was very help in changing my new lg g5 tv. Thanks
22 februari 2026
Antwoord van Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent customer service from Paddy…
Excellent customer service from Paddy who was extremely helpful throughout. Unfortunately my initial TV was damaged during transit. Paddy explained all the available options and ensured a resolution for customer satisfaction. A unit was quickly shipped out and the other collected. All very efficient and helpful service. Long warranties and top tier customer service both strong reasons to buy from Richer Sounds.
6 januari 2026
Antwoord van Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Knowledgeable staff
Knowledgeable staff, speedy delivery, competitive pricing... what's not to like?
20 februari 2026
Antwoord van Richer Sounds - Telesales
Thank you for your wonderful feedback
To broke but got a decent replacement and a credit towards the new purchase
To broke but got a decent replacement
19 februari 2026
Antwoord van Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent customer service from Ste & Jeff
Excellent customer service from Ste and Jef at Richer Sounds. Both were professional, helpful, and quick to resolve everything for me. Really appreciate how smoothly they handled things - Great experience overall.
13 februari 2026
Antwoord van Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
Fantastic value for money and brilliant customer service
I bought a Yamaha AC receiver and signed up to Richer Sounds VIP account to avail myself of £10 off first order. When I went through to payment it didn’t show £10 VIP membership discount. I contacted customer services and spoke to Geoff. Geoff was friendly and sorted it out immediately sending me a link to pay with the £10 off. The Yamaha receiver was the cheapest I could find and it’s absolutely brilliant. I put my Pro- ject record deck and 5 wired speakers through it. I’m 64 so I’m now going down memory lane playing my vinyl records… fantastic- would highly recommend it and Richer sounds.
19 februari 2026
Antwoord van Richer Sounds - Telesales
Thank you for your wonderful feedback
Always friendly and ready to explain…
Always friendly and ready to explain differences between products and help you make the right decision.
18 februari 2026
Antwoord van Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The Cello small TV arrived the next…
The Cello small TV arrived the next day. easy to set up.
Very good service thank you
18 februari 2026
Antwoord van Richer Sounds - Telesales
Thank you for your wonderful feedback
Great customer service and very helpful…
Great customer service and very helpful and delivery on time
16 februari 2026
Antwoord van Richer Sounds - Telesales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Helpful friendly sales assistant
Helpful friendly sales assistant, went above and beyond to secure the item I wanted. Item arrived quickly and I love it.
16 februari 2026
Antwoord van Richer Sounds - Telesales
Thank you for your 5 star review!
Antwoord van Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Bricks and mortar service, but internet prices
The telephone sales person was knowledgeable and inspired confidence that I was dealing with a real company that knows its business. The fact that they were as good as their word and beat a remarkably good internet price I had seen via Which? genuinely surprised me. Delivery was spot on.
7 februari 2026
Antwoord van Richer Sounds - Telesales
Thank you for your 5 star review!
Great advice before sale and after…
Great advice before sale and after delivery, spoke to John - very helpful
19 februari 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Great service and value
Great service and value
We needed to replace our TV and were offered an excellent deal through Richer Sounds with quick and efficient delivery. Thanks!
10 februari 2026
Antwoord van Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
What can you say against Richer Sounds?
What can you say against Richer Sounds?
A great range of Hi-Fi products at the best prices and best guarantee available.
Super quick delivery that was unexpected.
New amp installed and working beautifully.
29 januari 2026
Antwoord van Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
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