Richer Sounds - Watford Reviews 

I recently purchased an LG 65" TV from Richer Sounds, and while the product itself is fantastic, the delivery experience was honestly one of the most frustrating I've had.

What should have been a straightforward two-day delivery turned into a painful two-week ordeal. The delivery is outsourced to a third-party company, and it showed. On the first attempt, they actually delivered the wrong TV entirely — not even the right model. When I finally got it rescheduled, the delivery executives were rude and dismissive, which made the whole experience even more unpleasant.

I want to be fair to the Richer Sounds staff in-store and on the phone — they were genuinely helpful and clearly wanted to sort things out for me. The problem is they seemed to have very little control over the delivery side of things, which is a real shame because it completely undermined what is otherwise a great retail experience.

The TV itself is brilliant and I'm happy with the purchase, but Richer Sounds really need to get a grip on their delivery logistics. When your reputation is built on excellent customer service, handing that final mile over to a company that delivers wrong products and treats customers poorly is a serious weak link.

Buying from Richer Sounds is always a great experience. The staff are knowledgeable and helpful helping the customer make the right buying decision.

Richer Sounds legendary "Beat the lowest of the low" price was called to book. And I got that and more as I am already registered as a V.I.P member on their customer lists. And the sales staff especially Heather was brilliant - discussed the option of purchasing a TV stand and was recommended a steel rising and swivelling stand. Got that with additional discounts. The shopping experience was brilliant. Much much better than the National brand of stores that has cornered the UK market for selling audio visual equipment.

Excellent service and best value of money television and tall stand

Excellent service, very helpful plus an excellent knowledge about the products, can definitely recommend them.

Good product knowledge friendly staff and a great purchase

Anca (Watford branch) was incredibly helpful, she recommended a pair of EarPods for me and I couldn’t be happier.

She really went above and beyond to help me.

What great service. I was waiting for my headphones that I ordered at Xmas.
The type of headphones had not come into stock, so they upgraded them to the next model.
Wonderful

Great advice from your knowledgable staff nember Bradley, and quick arrangement of a demo with appropriate equipment

Although Richer Sounds have a reduced opening hours, the store is always responsive when your reach out by email or phone without fail for the initial engagement and throughout.

When and if you have a problem, they put the customer first and rectify the issue without question and maintain the customer experience and commitment without fail far beyond expectation. This is what earns them customer loyalty over decades and decades. The great level of service is seen whether in Watford, Cardiff, or Bristol branches. They have always been helpful and treated me with care.

Goto Richer Sounds and be looked after by their knowledgable staff.

Thanks for quick response.

Had an issue where the box was damaged on delivery, which I couldn’t check inside as I was held up. But local Watford store was quick to get back to me and reassure me if I had any issues they will deal with it.

Also the delivery company was good in that they called me to let me know the packaging was damage.

Thanks for everything!!

Went to the Watford store to discuss what specification of amplifier I needed. Thorough detail provided by the staff.
Ordered an amplifier online a few weeks later.
Arrived on time, easy set up, sounds good.

Your assistant was extremely helpful with the sale.

The whole team at Watford seems to be custom focused which is more than can be said of other retailers.

Sami was very friendly add helpful. He sourced the speaker we wanted from another branch and reserved it in the Watford store which I collected. Thank you Sami

Great service, as always

It was easy to choose and compare products on the website. Easy order process and the staff in-store were knowledgeable and great.

The staff listened to my queries and helped me make the decision to go for the TV I had in mind - Then managed to get the Tv and Cables required delivered the next day - Super happy with my purchase and the service I received from the staff at the store.

Needed a 32 inch TV quickly to replace our 14 year old Panasonic whose power board is beyond economic repair.

Richer Sounds had its modern descendant. Originally £249, they had an "open box" one for £149, down to £127 with "VIP member discount."

Phoned the branch to see if it was still in stock. Lloyd reserved it, sent me a link to pay there and then, and I collected it the next day from two very friendly staff.

Excellent TV at a bargain price with outstandingly helpful and friendly service.

This is why I use Richer Sounds all the time.

I arrived at the Watford branch believing it opened at 10am but it was in fact 12, the staff were friendly and let me in to make my purchase, they were extremely helpful and pleasant