Richer Sounds - Websales Reviews 

21.171
TrustScore 5 uit 5

4,9

3 - 4 Hankey Place, SE1 4BB London, GB


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Beoordeeld met 5 van de 5 sterren

Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Bought lots of audio stuff from richer sounds for years so I decided to buy a satellite box from them. The manhatten sx4-r is a great bit of kit , bought to replace an arris freesat box. Difference... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Well first of all, I thought Richer Sounds was a small shop in Newcastle upon Tyne specialising in Audio Video equipment. I realise now that it is huge. Ordering online was as simple as it gets, d... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 3 - 4 Hankey Place, SE1 4BB, London, Verenigd Koninkrijk

  • 0333 900 0065

4,9

Uitstekend

TrustScore 5 uit 5

21K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(21.171)

24.963 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Highly Recommend

Great product , great price, fast delivery, great communication, highly recommend Richer Sounds

21 juli 2026
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Antwoord van Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Really quick delivery

Really quick delivery. Excellent guarantee and always helpful.

23 juli 2026
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Antwoord van Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Denon AVC-X3800H,

I ordered the Denon AVC-X3800H online after looking at the reviews. I just wanted a simple straightforward receiver to watch movies in the living room with a 5-1 setup. So I did not want to go over the top in paying for the extras that I would not use.
The setup was straight forward and I have just watched the Lord of the Rings Trilogy and was very pleased with the receiver. It so far has had more than enough power for the room and I am very pleased with the purchase.

22 juli 2026
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Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Brilliant company and delivery company.

Brilliant communication with delivery expectations. Delivery itself was handled very well by BJS home delivery- very pleasant guys who attended.
Will be coming again to Richer Sounds next for my surround sound plans.

23 juli 2026
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Antwoord van Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Shipped promptly

Shipped promptly and would have arrived very promptly if only the delivery company's driver hadn't gone to the wrong address!

9 juni 2026
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Antwoord van Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 3 van de 5 sterren

The product is great but communication was not

The product is great, the price was good and the warranty is fantastic. I have also had very positive experiences with RS in the past. Unfortunately this one was more frustrating than it need to be when it came to delivery. I ordered in Wed evening and paid extra to have it delivered next working day understanding that would be Friday not Thurs as it was later in the day. (I needed it for an occasion on Sunday). All was going fine with delivery confirmed for Friday until late on Thurs I saw the delivery info had updated to Mon. At this point it was too late to contact anyone. I then went around the houses between RS and their delivery service with no one taking responsibility and was eventually told it was due to stock arriving too late. Unfortunately they were not very forthcoming with a solution offering to refund the next day payment and deliver Mon (no good to me). Eventually I was offered Sat delivery and after that everything went extremely smoothly and the delivery service was excellent. The box was quite beaten up but they documented it, checked the TV was not harmed and I was happy to accept. Everyone was polite and helpful to a point but it was a lot of chasing around and unnecessary anxiety.

16 juli 2026
Beoordeeld met 5 van de 5 sterren

Good comms

Good comms. Excellent advice on after sales

22 juli 2026
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Antwoord van Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Ifi zen blue is an amazing bit of kit…

Ifi zen blue is an amazing bit of kit which is SO easy to install and “does exactly what it says on the tin” !
If yiu are serious about good wifi go to Richer Sounds they are the best!

22 juli 2026
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Antwoord van Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Thanks

Thanks - great delivery and price. I am really pleased with my transaction.

7 april 2026
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Antwoord van Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Good experience all round

Great price (Tv)with free delivery,good communication and after sales care,item delivered on time and undamaged

22 juli 2026
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Antwoord van Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

We have dealt with Richer sounds before…

We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requirements. Apart from that your 6 year warranty gives you peace of mind in case of breakdown.

22 juli 2026
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Antwoord van Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Great price

Great price, long warranty, easy website.

22 juli 2026
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Antwoord van Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Excellent work

Excellent work! The LG soundbar Wow stand was on offer and it is the perfect addition to our tv and looks incredibly clean and smart. It wasn’t the cheapest option but being tailored for the TV it is a stunning addition. Speedy delivery too 👍

15 juli 2026
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Antwoord van Richer Sounds - Websales

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Great buying experience from start to after.

Great buying experience. Stock is good in terms of models offered and availability. I pre-ordered a TV and it was delivered as soon as it became available in the country. Delivery was prompt, efficient and professional. After care service was even better. Support, warranty and price matching is exactly why I will always buy from Richer Sounds. Particularly want to mention Kieran from Support who has been immeasurably helpful and ensured I got the best deal available from anywhere. Customer service and value is incomparable. Highly recommended.

16 juni 2026
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Antwoord van Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Excellent service great price fast…

Excellent service great price fast delivery I would certainly recommend

21 juli 2026
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Antwoord van Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Everything went smoothly with my purchase

Everything went smoothly with my purchase and it was delivered within the timeline. Two young men delivered the television to the room of my choice and were polite and friendly.

21 juli 2026
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Antwoord van Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

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