Ridiculously Rich by Alana Reviews 64

Was excited to order from here but was disappointed! The brownies all tasted the same and the blondies were massively undercooked!

I ordered 5 products. 2 were as I expected, 2 had started to go stale and 1 was very obviously stale on arrival. I requested a refund and it was declined despite clear photo evidence. I will not order again.

Probably the worst experience I’ve had with a company - ever. Their products are extremely poor quality (awful) please do not spend your money on this business. They are also not interested in any complaints and will disregard any issues. The arrogance and lack of any customer service is astounding. If you are looking for a decent brownie please order from Antonia’s cakes in St Helens - the best you will ever try! Alana you need to address the fact that you use TikTok as a platform to scam money from people - this is who you are.

My sister sent me a box and what a waste of her money. Dry brownies with no taste, the chocolate orange was the most awful brownie I have ever tasted. It did not taste like chocolate orange, she either used a out of date flavouring or added something that made it taste like some sort of pot pouri petals in your mouth. The first bite was enough to put you off ever ordering from here. It's just a stupid tiktok hype where people hype them up and put money in their pockets.

I’ve been wanting to try Ridiculously Rich by Alana for quite some time, so I finally placed my first order for 15 bakes. Unfortunately, my initial impressions weren’t great. There was a delay in dispatch — and this was due to Ridiculously Rich themselves rather than the courier — which was disappointing for a first order.
When the box arrived, things didn’t improve. Six of the fifteen bakes were bashed, broken, and looked as though they’d been thrown around. My first thought was that I’d accidentally been sent a “wonky box,” because the presentation was so poor.
I’m not going to review every bake individually, because the majority of the 15 would score quite low. One of the biggest disappointments was the portion control. A few bakes were a reasonable size, but several were so small they felt more like a “child’s portion” than a premium treat. For the price point and the brand’s reputation, the inconsistency was hard to ignore.
On the whole, it was a very disappointing experience with Ridiculously Rich by Alana. I’ve purchased bakes online from other sellers that were far better in both quality and presentation, so this really fell short of what I expected.

The box of 9 I ordered turned up with an expiry date of the 13th March so they should all be fresh. I tried 3 which were nice but the others were hard and stale. I couldn't even bite them. The whole box with postage and packaging cost me £29.95. I'm waiting to hear from back from customer services. However,after reading other reviews on tiktok it doesn't sound like I'm going to get the outcome I'm hoping for. I had an issue once before about two years ago but was told they don't give refunds. What kind of business does this? Surely if you pay for something and it doesn't meet the standard then you should be entitled to a full refund.

I’ve been ordering from Ridiculously Rich by Alana for a while now and overall I’m really impressed. The treats are absolutely delicious, fudgy, moist, and full of flavour. I’ve tried the Malteasers Tiffin, Salted Caramel Slice, Vegan Biscoff Brownie, Vegan Oreo Brownie, and Aero Rice Crispy Treats, and every single one was a joy to eat. Even items I was unsure about arrived tasting incredible. Orders are packed and dispatched promptly, usually the same day, and they arrive next day, which is super convenient.

That said, there are a few areas that could be improved. Stock management is inconsistent. I’ve ordered the same item multiple times and it is often out of stock or substituted. Slice sizing can be uneven with corner pieces noticeably smaller than middle pieces. Packaging can be improved too; for example, the Malteasers Tiffin I received was squashed because it did not fit well in the box. A slightly larger box or a different arrangement could prevent this.

Customer service is easy to access and very responsive, always live and quick to answer questions, which is fantastic. The brand is also very accommodating for dietary requirements. The egg free slices are genuinely great, I have an egg allergy and have never had an issue.

I highly recommend ordering from TikTok Shop instead of the website. It is cheaper, faster, and the delivery, dispatch, packaging, and customer service are all quicker. Ordering Monday through Thursday ensures your treats arrive next day or within two days, which is the fastest option.

In terms of pricing, the bundle deals Buy 9 or Buy 15 offer the best value. Individual slices are a bit pricey but worth it for the quality. The 15 pack is the best value for two people if you plan to eat or freeze the treats over time.

Overall, Ridiculously Rich by Alana offers high quality, delicious treats with great service, but there is room to improve on stock, sizing consistency, and packaging. I would happily order again and feel confident recommending them to anyone who loves indulgent, egg free desserts.

The cakes/slices are average at best (and that’s being extremely generous!), 90% of the time their brownies and blondies are overcooked and the other 10% of the time they’re still raw, not gooey, literally raw! I’m a chef myself so I know.
Also on top of this be careful if you do order though because their customer services team are utterly useless… I sent them photo proof that they sent me 2 of the wrong slices and they still said there wasn’t enough evidence 😬 clearly 2 caramel egg blondies in the photo I sent them and they could see from my order that I hadn’t ordered them… still wasn’t enough proof for them though. I WOULD DEFINITELY NOT ADVISE ORDERING FROM HERE, I won’t be ever again!

First time ordered. Very disappointed in the quality. Some items very dry and missing ingredients. Some partly squashed. I ordered 2 flapjack and one was a lot smaller. Not worth the price paid, look so different when Alana is reviewing them!

Ordered on numerous occasions. The bars are stale, dry and taste sour. They’ve all ended up in the bin. Don’t waste your money

I absolutely love Ridic Rich, I've ordered from her over 20 times and rarely had an issue and if I didn't Demi on customer service dealt with it straight away! I absolutely love the cake bars they are my favourite! I love buying the mystery 15 slice and I like a surprise! Highly recommend the Dubai cake pot too!

Received these as a birthday gift from my sister. Very dry, some as hard as rock, would describe them as stale tasting even though had a good expiration date. After a few emails managed to get 50% refund only even though they were binned

Dry cakes and poor customer service. Always posting videos on TikTok but ignoring emails?

Avoid! Very dry brownies! Terribly dry and hard! So upset , because they are not very cheap and I ordered a lot. Such a disappointment. They are literally scamming people. And on top of that customer service is nightmare. Going back and forth with questions like I have time for that. Questioning me for couple days till I just give up. They should be more open at least send new ones out, but I guess that’s not the case. Probably would come extremely dry again. Because mine went straight in the bin.

Placed an order on a whim and ended up getting my order doubled!!! honestly loved all of the things in the box so far, great for sharing and definitely a crowd pleaser- thank you so much :))

Faultless delivery service (really fast.) my favourite bake at the moment has to be the cornflake tart, buttery, flavourful jam & moreish cornflake topping.
Packaged to an exceptional standard, the design is fun & friendly.
Only thing left for the customer to do is put the kettle on & try the bakes.

No consistency at all. Yes the good ones are really good but I've ordered 2 boxes and at least 3 in each box have been overbaked and inedible. Also I ordered a "smarty party" which didn't contain a single smarty. Where's the quality control? I requested a refund for that one but it got declined. Thanks alot? And there's nothing you can do about it you just lose the money.

I ordered a special bundle and never got the tote bag that was part of what I paid for. The customer service team send me round in circles when I have raised it. This is also my second order and both times I have had brownies arrived broken. No consistency in the sizing. No one wants to help resolve, but quick enough to take your money! Many more other people to buy from. Lesson learnt is buying from people who mug you off on Tik Tok!

Not bad but not great. Some cakes are lovely but others come quite dry, especially if you get an end piece. I've placed several orders and so far I'd say it's a bit hit and miss.

Got the pick your own 12 box alongside the dubai Brownie bar and every single slice was undercooked. Not only that pretty much all the slices tasted identical. Only nice thing was the packaging.