Ridiculously Rich by Alana Reviews 

82
•
TrustScore 2 uit 5

2,1

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Beoordeeld met 1 van de 5 sterren

Might be the worst tasting thing I've ever eaten. Picked up a millionaires brownie as a treat for myself even though I've had bad experiences with these before. Decided to give benefit of the doubt bu... Toon meer

Beoordeeld met 1 van de 5 sterren

If I could give no stars, I would. I’ve spent a lot of money, hoping her products would get better. But no, dry, stale and tasted awful. I bought some bars as presents last year. I bought one to see i... Toon meer

Beoordeeld met 1 van de 5 sterren

Lied about dispatching the items. Despatched over a week after they said they did and the items arrived mouldy. Would not refund or sort it out. Worst customer service ever and when questioned on the... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered 2 × surprise boxes, each with 15 sweet treats. They arrived in 2 days, and were well packed. A great assortment from the range, and everyone is loving them. These may be classed as slight s... Toon meer

2,1

Slecht

TrustScore 2 uit 5

82 reviews

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2,1

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(82)

30 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Don't waste your money

My sister sent me a box and what a waste of her money. Dry brownies with no taste, the chocolate orange was the most awful brownie I have ever tasted. It did not taste like chocolate orange, she either used a out of date flavouring or added something that made it taste like some sort of pot pouri petals in your mouth. The first bite was enough to put you off ever ordering from here. It's just a stupid tiktok hype where people hype them up and put money in their pockets.

17 maart 2026
Review zonder uitnodiging
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Antwoord van Ridiculously Rich by Alana

We’re really sorry to hear that the bakes weren’t up to your personal liking and that you were disappointed with the flavours and texture.

We understand that taste is very subjective, and while our bakes are loved by many, we appreciate they won’t be everyone’s cup of tea. We’re particularly sorry to hear that the Chocolate Orange brownie wasn’t what you expected.

We genuinely appreciate your feedback and are sorry that, on this occasion, the box didn’t live up to expectations.

Beoordeeld met 1 van de 5 sterren

Poor

I’ve been wanting to try Ridiculously Rich by Alana for quite some time, so I finally placed my first order for 15 bakes. Unfortunately, my initial impressions weren’t great. There was a delay in dispatch — and this was due to Ridiculously Rich themselves rather than the courier — which was disappointing for a first order.
When the box arrived, things didn’t improve. Six of the fifteen bakes were bashed, broken, and looked as though they’d been thrown around. My first thought was that I’d accidentally been sent a “wonky box,” because the presentation was so poor.
I’m not going to review every bake individually, because the majority of the 15 would score quite low. One of the biggest disappointments was the portion control. A few bakes were a reasonable size, but several were so small they felt more like a “child’s portion” than a premium treat. For the price point and the brand’s reputation, the inconsistency was hard to ignore.
On the whole, it was a very disappointing experience with Ridiculously Rich by Alana. I’ve purchased bakes online from other sellers that were far better in both quality and presentation, so this really fell short of what I expected.

11 maart 2026
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Antwoord van Ridiculously Rich by Alana

We’re really sorry to hear that your first experience with Ridiculously Rich was such a disappointing one. After waiting to try us for some time and placing an order of 15 bakes, we completely understand how frustrating it must have been for the box not to meet your expectations.

We’re sorry about the delay with your order and also that several of the bakes arrived damaged. As we’re shipping soft baked goods, some movement during transit can unfortunately happen, but we appreciate that receiving six bakes broken or bashed is disappointing.

In terms of the size and consistency of the bakes, we do have a range of different products and sizes within our boxes, but we’re sorry that the portions and presentation didn’t feel like the premium experience you were expecting.

If there are ever any issues with an order, our customer service team are always happy to help and look into things for you. We’re genuinely sorry that your first order left you feeling let down, and we appreciate you taking the time to share such detailed feedback.

Beoordeeld met 1 van de 5 sterren

They are awful

The box of 9 I ordered turned up with an expiry date of the 13th March so they should all be fresh. I tried 3 which were nice but the others were hard and stale. I couldn't even bite them. The whole box with postage and packaging cost me £29.95. I'm waiting to hear from back from customer services. However,after reading other reviews on tiktok it doesn't sound like I'm going to get the outcome I'm hoping for. I had an issue once before about two years ago but was told they don't give refunds. What kind of business does this? Surely if you pay for something and it doesn't meet the standard then you should be entitled to a full refund.

4 maart 2026
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Antwoord van Ridiculously Rich by Alana

We’re really sorry to hear that some of the bakes in your box arrived in a condition you weren’t happy with. We completely understand how disappointing it is to receive some bakes that you enjoyed, alongside others that were hard and stale.

We’d always encourage you to reach out to our customer service team when there’s an issue with an order, as they’re always happy to look into individual cases and help where they can. We’re sorry you’ve had a previous experience that left you feeling disappointed too.

We appreciate your feedback and hope the customer service team are able to get back to you and look into your concerns properly.

Beoordeeld met 1 van de 5 sterren

One of the worst companies I have ever bought from

The cakes/slices are average at best (and that’s being extremely generous!), 90% of the time their brownies and blondies are overcooked and the other 10% of the time they’re still raw, not gooey, literally raw! I’m a chef myself so I know.
Also on top of this be careful if you do order though because their customer services team are utterly useless… I sent them photo proof that they sent me 2 of the wrong slices and they still said there wasn’t enough evidence 😬 clearly 2 caramel egg blondies in the photo I sent them and they could see from my order that I hadn’t ordered them… still wasn’t enough proof for them though. I WOULD DEFINITELY NOT ADVISE ORDERING FROM HERE, I won’t be ever again!

17 februari 2026
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Antwoord van Ridiculously Rich by Alana

We’re really sorry to hear that you were disappointed with your bakes and, in particular, that you felt some were either overcooked or not baked to the standard you expected.

We’re also sorry to hear about your experience with our customer service team regarding the slices you received. We understand how frustrating it must have been to feel that the photos and your order details weren’t enough to resolve the issue. That certainly isn’t how we want our customers to feel when reaching out for help.

We appreciate you taking the time to share your feedback. We’ll pass your comments on to the relevant teams as we’re always looking for ways to improve both our bakes and the customer experience.

Beoordeeld met 2 van de 5 sterren

First time ordered

First time ordered. Very disappointed in the quality. Some items very dry and missing ingredients. Some partly squashed. I ordered 2 flapjack and one was a lot smaller. Not worth the price paid, look so different when Alana is reviewing them!

17 februari 2026
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Antwoord van Ridiculously Rich by Alana

We’re really sorry to hear that your first order was disappointing. We understand how frustrating it is when the bakes arrive differently from what you were expecting, particularly when you’ve paid for them and are looking forward to trying them.

We’re sorry to hear that some of the items were dry, missing ingredients or arrived partly squashed, and we appreciate your feedback regarding the difference in size between the two flapjacks.

Please always reach out to our customer service team if you have any issues with your order. They’re always happy to help and will do their best to look into any concerns and resolve them where they can.

We’re sorry that your first experience with us wasn’t what you hoped for, and we really appreciate you taking the time to share your feedback.

Beoordeeld met 5 van de 5 sterren

I absolutely love Ridic Rich

I absolutely love Ridic Rich, I've ordered from her over 20 times and rarely had an issue and if I didn't Demi on customer service dealt with it straight away! I absolutely love the cake bars they are my favourite! I love buying the mystery 15 slice and I like a surprise! Highly recommend the Dubai cake pot too!

3 februari 2026
Review zonder uitnodiging
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Antwoord van Ridiculously Rich by Alana

Thank you so much for your amazing review and for ordering from us over 20 times! We’re so happy to hear how much you love our cake bars and the mystery 15-slice box, we love that you enjoy the surprise!

We’re also so glad customer service has been able to help whenever you’ve had an issue. And we’re thrilled you’re a fan of the Dubai cake pot too! Thank you for your continued support and recommendation, it means so much to us!

Beoordeeld met 1 van de 5 sterren

Hard as Rock

Received these as a birthday gift from my sister. Very dry, some as hard as rock, would describe them as stale tasting even though had a good expiration date. After a few emails managed to get 50% refund only even though they were binned

7 januari 2026
Review zonder uitnodiging
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Antwoord van Ridiculously Rich by Alana

We’re really sorry to hear that your birthday gift arrived in a condition you weren’t happy with. We understand how disappointing it must have been, especially as a gift from your sister.

Please always reach out to our customer service team if you have any issues with your bakes. They’re always happy to help and will do their best to resolve any concerns.

We’re sorry you were disappointed with the resolution and appreciate you taking the time to share your feedback.

Beoordeeld met 1 van de 5 sterren

Pathetic

Dry cakes and poor customer service. Always posting videos on TikTok but ignoring emails?

8 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid

Avoid! Very dry brownies! Terribly dry and hard! So upset , because they are not very cheap and I ordered a lot. Such a disappointment. They are literally scamming people. And on top of that customer service is nightmare. Going back and forth with questions like I have time for that. Questioning me for couple days till I just give up. They should be more open at least send new ones out, but I guess that’s not the case. Probably would come extremely dry again. Because mine went straight in the bin.

1 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing!!!!

Placed an order on a whim and ended up getting my order doubled!!! honestly loved all of the things in the box so far, great for sharing and definitely a crowd pleaser- thank you so much :))

25 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Faultless delivery service (really…

Faultless delivery service (really fast.) my favourite bake at the moment has to be the cornflake tart, buttery, flavourful jam & moreish cornflake topping.
Packaged to an exceptional standard, the design is fun & friendly.
Only thing left for the customer to do is put the kettle on & try the bakes.

25 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No consistency at all

No consistency at all. Yes the good ones are really good but I've ordered 2 boxes and at least 3 in each box have been overbaked and inedible. Also I ordered a "smarty party" which didn't contain a single smarty. Where's the quality control? I requested a refund for that one but it got declined. Thanks alot? And there's nothing you can do about it you just lose the money.

13 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid!

I ordered a special bundle and never got the tote bag that was part of what I paid for. The customer service team send me round in circles when I have raised it. This is also my second order and both times I have had brownies arrived broken. No consistency in the sizing. No one wants to help resolve, but quick enough to take your money! Many more other people to buy from. Lesson learnt is buying from people who mug you off on Tik Tok!

30 september 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Bland and Tasted the Same

Got the pick your own 12 box alongside the dubai Brownie bar and every single slice was undercooked. Not only that pretty much all the slices tasted identical. Only nice thing was the packaging.

20 juni 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Disappointed

Sent me a wrong brownie got a kinder instead of a Victoria bourb...expresso brownie was so dry even from the microwave 10 seconds and dubai pot was all split

4 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Binned delivery

What an absolute joke I ordered a 9 box slices for them to only be delivered and put straight into my outside bin. When I got home later that day I found the box in the bin to be chewed by some type of animal. I then contact the team to be told theres nothing they are going to about as they cant control what happens to the delivers and would not replace the the goods!!!

29 augustus 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Nothing special.

Most of their slices weren’t good. They were either dry, too sweet or flavourless and boring. The one I actually loved was the Victoria sponge cake version. That was delicious. Overall not worth the money in my opinion.

7 juli 2025
Review zonder uitnodiging

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