I love Rixo - I love the ethos of the brand & I love the inclusive sizing. I have several dresses & feel great whenever I wear one. On this occasion, I had a small fault - which I know to be ver... Toon meer
Bedrijf heeft geantwoord
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My experience at the Marylebone store was impeccable. From the moment I set foot in it, the staff greeted me and helped me select dresses that I wanted to try on. Also, they shared their professional... Toon meer
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I like their clothes and have bought many dresses over the years. Complete fail with one I bought for an event as very see through. Ordered 2 more on next day delivery as the event is this weekend... Toon meer
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I bought the Camellia floral dress in pink. Beautiful dress, flowing light silk material. The 16 I chose was a little bit big, which is my fault as the idea the dresses are on the small side. The de... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Contactgegevens
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, Verenigd Koninkrijk
- customercare@rixo.co.uk
- www.rixo.co.uk
4,3
Uitstekend
1K reviews
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Poor service
I ordered one size, I received another. Because it's underwear they won't accept returns. Two emails went unanswered. Very poor, and I won't be buying from here again.
10 januari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Julia,
Thank you for taking the time to leave us a review.
We’re so sorry to hear about your experience and sincerely apologise for any frustration and inconvenience caused.
We’re concerned to read that your emails have gone unanswered, as our Customer Care team is fully up to date on all enquiries and we’re unable to locate any correspondence relating to this. Is it possible this review may have been intended for another company? But if not, we’d really appreciate the opportunity to look into this for you as a priority.
You can contact our team directly at: customercare@rixo.co.uk with your order details so we can investigate right away! Alternatively, you can call our team on +44 (0)20 3355 9097, Monday – Friday, 9am –5.30pm GMT, and we’ll be very happy to assist.
We’d love the chance to resolve this for you.
Kindest,
RIXO
Simply fantastic dresses
Simply fantastic dresses, great service. Always feels special to receive your order nicely wrapped and sent with care and attention to presentation.
Wearing the dresses is a whole other level. A queen for the day. Thank you RIXO. Highly recommend
10 februari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Elizabeth,
Thank you for your review.
We’re thrilled to hear you enjoy not just the dresses, but the whole RIXO experience; from the careful packaging to feeling like a queen when you wear them! Your recommendation means so much to us, and we can’t wait to dress you again soon.
Kindest,
RIXO
Loved the packaging the top arrived in
Loved the packaging the top arrived in. Great sale price and the top is perfect sizing and yes- I have had compliments from other women! My second purchase from Rixo and I expect not the last!
23 januari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Jessica,
Thank you for your review.
We’re thrilled you loved the packaging, found the perfect fit, and are already getting compliments! It’s fantastic to hear this is your second RIXO purchase - we can’t wait to welcome you back for many more.
Kindest,
RIXO
I shop with Rixo as much as my budget…
I shop with Rixo as much as my budget allows! I have been shopping with Rixo for many years and I love the effort made with classic, feminine style. Proudly Brot
10 februari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Zoe,
We’re thrilled to hear you’ve been a RIXO fan for many years and that our classic, feminine styles continue to be your go-to. Your loyalty means the world to us, and we’re so proud to have you as part of the RIXO family!
Kindest,
RIXO
My first time at Rixo
My first time at Rixo, Marylebone. I had to buy something to wear to give a eulogy for a celebration of life for my lovley dad. The staff were so lovely, helpful and sensitive and helped me choose a beautiful dress to honour my dad. My favourite boutique in Notting Hill closed down last year and I've been looking for somewhere to shop - this is my new favourite! I shall be back soon to enjoy the spring clothes on offer.
15 januari 2026
Review zonder uitnodiging
Antwoord van RIXO
Thank you so much for taking the time to share your experience with us!
We’re truly honoured that we could help you find a dress for such a meaningful occasion. It’s wonderful to hear that our Marylebone team made you feel supported and helped you choose something special to honour your dad.
We’re so happy to welcome you to RIXO as your new favourite boutique; we can’t wait to see you back soon to explore our spring collection which actually begins launching next month!!
Kindest,
RIXO
Lovely Dress
Arrived promptly, well made and does a good range of sizes too - recommended!
10 februari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Abby,
Thank you for your review.
We’re thrilled your dress arrived quickly and that you’re happy with the quality and fit. We really appreciate your recommendation!
Kindest,
RIXO
Love my new Evie dress
Love my new Evie dress. Staff at Kings Rd store very helpful and nothing was too much trouble.
Got compliments on dress and it’s also very versatile and will go with anything. Dress up or down!
25 januari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Georgina,
Thank you for your review.
We’re thrilled to hear you’re loving your new Evie dress and that our King’s Road team could help make your visit so enjoyable. It’s fantastic that you’re already getting compliments and finding it so versatile, it's perfect for dressing up or down!
Kindest,
RIXO
Rixo - I love them. Total fashion love affair.
Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A few months later I visited their Marylebone store to use my credit on an exquisite floral-embroidered cord jacket (which the staff helped ensure was the right size). I was also really inspired by how well they'd pieced items together on the mannequins - the clashing prints looked fab. LOVE. Rixo is just the best for romantic, vintage-inspired pieces that really flatter. Always my go-to when going to a wedding / on holiday / want to feel my best in general. X
10 februari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Pip,
Thank you so much for your lovely review.
We’re thrilled you’ve enjoyed visiting both our King’s Road and Marylebone stores and that our pre-loved credit worked so well for you. It’s great to hear you love your floral-embroidered cord jacket and felt inspired by our styling too!
We’re so happy RIXO is your go-to for all occasions! Your support means the world to us!
Kindest,
RIXO
Such a great selection of dresses
Such a great selection of dresses, first time ordering from their bridal lines and I have now chosen an outfit for my civil ceremony thanks to Rixo!
10 februari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Mel,
Thank you so much for taking the time to leave us a review. We’re truly honoured whenever a bride chooses to wear RIXO on her special day, it really means the world to us. Knowing that our designs play a part in such a memorable moment is incredibly special, and we’re delighted that you chose us for your celebration.
We hope your wedding day is everything you dreamed of and more!
Kindest,
RIXO
I bought my wedding dress from Rixo…
I bought my wedding dress from Rixo because I’d been a Rixo bridesmaid, and the cuts of their dresses are so flattering, the materials are high quality and their designs are timeless. I see every Rixo piece I buy as a little investment. Delivery is quick too!
10 februari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Liv,
Thank you for your review.
It's really such an honour to hear you chose your wedding dress from us after being a bridesmaid in one of our dresses! Knowing you love our cuts, high-quality materials, and timeless designs truly means the world to us. We’re also glad to hear your dress arrived quickly; we hope it made your special day even more memorable.
It’s wonderful to hear you see RIXO pieces as little investments -that’s exactly what we hope for with every dress!
Kindest,
RIXO
Ordered a dress online for my wedding…
Ordered a dress online for my wedding day - absolutely love it. Gorgeous quality and speedy delivery.
27 januari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Emily,
Thank you so much for taking the time to leave us a review.
We’re thrilled to hear you love your new Clarice dress and that it’s made your wedding day even more special! It’s wonderful to know the quality and speedy delivery met your expectations.
Wishing you a truly magical wedding day!
Kindest,
RIXO
Stunning dress
Stunning dress got, loads of compliments given!!
Contacted customer service and they were very helpful!
29 januari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Abbie,
Thank you so much for your review.
We’re so happy to hear you love your dress - especially that it’s been getting so many compliments! It’s also lovely to know our Customer Care team was able to help and make your experience even better!
Kindest,
RIXO
Beautiful Dress
Beautiful Dress, Great experience. Shipping was quick and packaged beautifully. Dress is stunning.
2 februari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Amy,
Thank you so much for taking the time to share your feedback. We’re thrilled to hear you had a great experience and that your dress arrived quickly and beautifully packaged. Knowing you find it stunning truly means a lot to us.
We hope you enjoy wearing it and look forward to welcoming you back again soon.
Kindest,
RIXO
Beautiful dress half price in the sale
Beautiful dress half price in the sale! Just what I wanted - antelope print shirt dress. Very stylish and wearable. Delivered quickly.
28 januari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Dawn,
Thank you so much for your lovely review!
We’re delighted to hear you love your new Maddison print shirt dress and that it was just what you were hoping for. It’s great to know it arrived quickly and that you found it both stylish and wearable, even better that you snapped it up in the sale!
We hope you enjoy wearing it and look forward to welcoming you back again soon.
Kindest,
RIXO
My go to place, for that special outfit 👌
I live too far away from visiting a RIXO shop, but I have ordered online, and customer service, quality of clothing and delivery has been excellent.
I can only describe my RIXO dresses as timeless, beautiful dresses which fit really well. I had a special event and needed something different. That was the beginning of my love for RIXO, and I’ve purchased several since then❤️
5 januari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Faith,
Thank you so much for your lovely review.
We’re honoured to be your go-to for those special moments, especially from afar! It means so much that even without a store nearby, you’ve had such a positive experience shopping with us online.
Timeless, beautiful and a great fit is exactly what we hope every RIXO piece feels like and we love that one special event sparked a full love story! Here’s to many more memorable moments in your RIXO dresses. Thank you so much for your continued support, we deeply appreciate it.
Kindest,
RIXO
Amazing customer service
I had an issue with my delivery (due to the address auto filling and being sent to the wrong address - my own fault) and the customer service team were super helpful, came back to me quickly and kept me up to date with their conversations with Royal Mail. Genuinely one of the most helpful customer service teams I’ve dealt with. Oh and the dress was gorgeous when I did get it.
2 februari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Caroline,
Thank you so much for this amazing feedback!
We’re so pleased we could help get everything back on track for you. These things happen (autofill has a lot to answer for!), so we’re just glad the team were able to step in quickly and keep you updated throughout.
And the best part; that the dress was gorgeous when it arrived! That’s exactly what we love to hear. Thank you again for taking the time to write such a kind review! We hope you love wearing your new Kaila dress and cherish it for many years to come.
Kindest,
RIXO
Easy efficient service
Easy efficient service
Well priced, high quality goods
Arrived quickly
Easy to use website
All very impressive
1 januari 2026
Review zonder uitnodiging
Antwoord van RIXO
Thank you so much for your lovely review!
We’re delighted to hear that everything felt easy and efficient from start to finish; from browsing the website to receiving your order. Providing high-quality pieces and a smooth shopping experience is always our goal, so it means a lot to know it felt impressive.
We really appreciate you taking the time to share this,
Kindest,
RIXO
Fantastic personal service- such a rarity
The staff are incredibly helpful and will go out of their way to deliver prompt and helpful service. One item recently appeared out of stock on their website and a lovely staff member managed to track a sole remaining dress in my size from one of their stores and arrange speedy delivery. The only issue I have is deciding which one of their beautiful dresses to wear to my daughter’s wedding!
10 februari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Anne,
Thank you for your review.
We’re absolutely thrilled to hear that the team were able to track down the final dress in your size and arrange delivery for you. They’ll be so happy to know their efforts made a difference - we always love going the extra mile when we can.
And what a wonderful dilemma to have… choosing which beautiful dress to wear to your daughter’s wedding! We’re so honoured to be part of such a special occasion! Wishing you the most magical day celebrating together.
Kindest,
RIXO
I recently went to the bridal store on…
I recently went to the bridal store on Kings Road. The shop was so beautiful and the bridal area was absolutely perfect - very calm with everything you could wish for. It was the best experience and helped me find my wedding dress!
30 januari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Alice,
Thank you so much for your review. This is so wonderful to read, thank you for sharing such a special moment with us. It's truly always such an honour to be a part of such a special day.
We’re absolutely delighted that you had such a lovely experience at our King’s Road bridal store. Creating a calm, beautiful space where brides can truly enjoy the process means so much to us, so hearing this is incredibly special.
And most importantly… congratulations on finding your wedding dress! Please be sure to tag us should you share any photos on social media, we'd love to see! #humansofrixo
Kindest,
RIXO
First new RIXO purchase and I love it
First new RIXO purchase and I love it! From the website thru the delivery experience it’s been so easy. And as for the dress well the fabric is beautiful and great quality/feel, and the cut is so flattering, I feel further purchases will definitely need to be made….
10 februari 2026
Review zonder uitnodiging
Antwoord van RIXO
Dear Emily,
Thank you so much for taking the time to leave us a review.
It’s wonderful to hear that everything felt smooth and easy from browsing the website to delivery, and even better that the dress itself lived up to expectations.
We’ll happily take the hint about future purchases! Thank you so much for choosing RIXO for your first buy, we can’t wait to have you back!
Kindest,
RIXO
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