RMG London Reviews 261

Eleysu was really kind and efficient. She promptly answered to my requests and I managed to ask all questions I had.

I dealt with Eleysu in the property management department and found her to be professional, polite and efficient.
A good all round experience.

Highly skilled and very professional telephone manner.
Ayesha was absolutely lovely to speak to and dealt with my questions professionally and came up with positive solutions.

Definitely I huge asset to the RMG team..

Eleysu Bakir is highly competent and very friendly and easy to talk to. she even oters to help in areas where I did not know to ask. she is very efficient.

Great service today on the telephone from Eleysu at RMG, not only resolved my query but called back to confirm as well, I know this shouldn't be exceptional but sadly so often it is , so worth a mention when they get it right

This company is worst management company I have ever dealt with. Raised several complaints with them but no one ever replies or puts in effort into fixing any issues. They close the case without providing updates and complaints are not looked into at all.

So I have now decided to get together with other residents in the building to take severe action against this company.

Our building is recognized as HIGH RISK and yet this is taking months to deal with.The residents have now decided to involve the Local MP and the council as the developer and management company are not serious about getting this resolved leaving us at high risk .

I would not recommend their service . Its a complete waste of money.

30.03.26 - UPDATE: Its been a week since sending RMG my personal details and chasing RMG again by email , yet no further progress on the case. My review above is absolutely confirming of poor service from this firm. I would not recommend this company at all, Avoid at all cost.

0 stars, basic issues went unresolved for two months- no building door lock, no electricity in the communal building areas. They could not even source competent contractors for the cleaning and gardening - we had to find and arrange the right ones ourselves. Joke of a company- very high fees, unable to provide clear invoices for charges. Avoid at all costs!

Very good experience with RMG London.

Eleysu was professional, responsive, and very helpful in resolving my case quickly. Her support made the process much smoother.

Thank you, write by LI JING

Great customer experience. The staff are very helpful and responsive to all my concerns in a timely manner.

Eleysu
Incredibly helpful as always.

Over the past two years, I had delayed some of the service charge payments for my property. Ayesha kindly contacted me and proposed a monthly payment plan, which makes it much easier for me to settle the balance and helps ensure a smoother process for both sides. Thank you for your support.

I phoned Karan Patel at RMG about a second leak in 2 years from the flat above. He was super helpful and managed to get hold of the landlord within 15 minutes. He solved my problem quickly and efficently and in a friendly way. Best customer service outcome i’ve had in years.

I recently had an issue regarding outstanding service charges, and Tasnim was extremely helpful throughout the process.

She responded promptly, handled the matter professionally, and ensured that the late payment fee was removed after reviewing the situation. The communication was clear, efficient, and courteous at every stage.

It’s always reassuring to deal with someone who genuinely takes ownership and provides practical solutions. I really appreciate her support and professionalism.

Thank you, Tasnim.

Ayesha was very quick to action an urgent request for a document which was needed.

Eleysu Bakir from the London customer service team is brilliant. Went above and beyond to help me with a complex billing issue. Thank you so much Eleysu.

Tasnim was really helpful and professional in sorting my direct debit problem

Contacting the Support Staff to discuss my Service Charge Payment at 4.50pm - Eleysu talked me through actions required to satisfy the companies procedures.
This took well beyond her usual finishing time (5.00pm) and although I did say I could call back the next day, she insisted to get it done immediately. Not only that, the property manager also approved my payment method.

Hodan was very patient to explain the invoice to me clearly and resolve my concerns.

Kind and very comprehensive response by Customer Service Advisor, Hodan Yusuf.