Ordered R.m Williams boots and belt totalling to nearly £500, didn’t receive my order, emailed Gemma at the company as they don’t have a customer service phone number to contact them directly just a... Toon meer
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Lees wat reviewers zeggen
I ordered shoes and the order excepted and payment tacken 3days later I was emailed to be told Robinsons did not have stock and would need at least 2 weeks to supply me. I can't understand why it took... Toon meer
Despite putting in code for 15 % discount per email this did not show in transaction. Tried to call to no avail and no response from email. Dissapointing service when being sent emails looking for b... Toon meer
Sold me something saying was available for immediate dispatch .. got an email saying they would be 8-9 weeks, which is way past Christmas, so asked for my £250 to be refunded .. now after over 2 weeks... Toon meer
Bedrijfsgegevens
Over Robinson's Shoes
Informatie afkomstig van verschillende externe bronnen
Robinson's Shoemakers is one of Ireland's most prestigious gentlemen's shoe companies offering bespoke shoemaking, traditional English footwear brands, a repair service and Robinson's own brand of off the shelf hand-made shoes.
Established Carrickfergus, Northern Ireland in 1954 by William & Annie Robinson as a local leather workshop and traditional cobbler, Robinson's has been at the centre of Carrickfergus for over 60 years. Now a third generation family business the company continues to grow from strength to strength offering expertise in all things shoe related not just locally but across the world.
In an ever faster paced world, were things rarely stay the same for long, it is refreshing to sometimes stop and to think at how things used to be done. When it comes to quality footwear this is exactly how things are at Robinson's. With time honoured traditions, finest materials and unique customer service you will be blown away by your experience. The Carrickfergus town motto is Gloria Prisca Novatur – The Glory of the Old Made New – and what better way to do business.
Contactgegevens
9A West Street, BT38 7AR, Carrickfergus, Co. Antrim
- +44 (0)28 9335 5464
- sales@robinsonsshoes.com
- www.robinsonsshoes.com
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Why the delay in notifying me of a delay?
Item ordered 17 Jan. Email informing me item not in stock received 27 Jan. In this day and age that's not really acceptable, is it?
Barker Penny Loafers
I saw the loafers I purchased with another supplier and almost bought them there and then. But then I did a quick search on Google for the same loafer and found Robinson's Shoes offering them for a much better price! So I ordered them.
I've never used Robinson's before but it was a perfect experience, great prices, delivered on time and as expected. Would use again for sure. Thank you.
Barker Grant.
Absolutely fantastic price and quality of service, delivered within two days. Happy as the proverbial pig in sh**e. Will most certainly use again. Thankyou.
Fast delivery.
Delivery was fast but packaging can be further improved. Ordered a pair of shoes and the shoe cream was packed inside the shoe without any additional packaging. If the shoe cream leak/break while transporting, the shoe might be affected.
Excellent Experience.
I like to wear good quality shoes particularly Barker and Loake. Due to constraints on my time I prefer to shop online and having recently browsed through Robinson's online catalogue I was able to choose three pairs of shoes in the style I wanted.
The completion of the purchase was easy, and I then had a query from Robinsons, which was very courteously resolved.
The shoes arrived the next day, and I'm very pleased with them.
I will certainly be making further purchases from this company in the future.
Faultless transaction
Great shoes, great prices and top notch delivery. Really appreciate the free pair of socks too! Can only recommend
Bad practice
I ordered shoes and the order excepted and payment tacken 3days later I was emailed to be told Robinsons did not have stock and would need at least 2 weeks to supply me. I can't understand why it took 3 days to tell me this or why it will take 2 weeks. Delivery time was suppose to be only 3days so it took as long to find out they were out fo stock as it was ment to deliver them.
Great product exceptional price fast ship and delivery
Did i realy Need to Tell more thee ´´Great product exceptional price fast ship and delivery'´
shoe shop from heaven
Excellent products, great price and great communication from purchase to delivery. Website easy to use and navigate.
Great value, excellent service
A slight delay in delivery but kept well informed throughout. Shoes are perfect! Highly recommended.
slippers
advertised slippers not available, despite taking my order and monies
not found out until i e mailed 'where is my order'
reimbursement not quick enough.
Fantastic Service
Live in Australia and always wore Loakes shoes when I lived in London. They cost a fortune over here and I was delighted to find them at Robinson's much cheaper, even including International posting.
They arrived from Carrickfergus ( bizarrely my birth place !) to my front door in 48 hours - amazing speed. Shoes perfect. Will not be buying from anyone else now.
Exellent prompt polite service
Delivered by dhl not my favourite courier failed to knock on door i was in they came back next day.
Excellent product. Slow dispacht.
I received a pair of very well made shoes. Slow dispacht despite I paid express delivery. I think that is because I received a pair of socks as present. Look out! Shores large sizing. I ordered a 10.5 size as usual, but 10 would be enough. Good overall.
Great Service
website easy to use, shoes dispatched promptly and sent by reputable courier so I was able to schedule exact date of delivery
Goods not received
I placed my order 8/1/16 and its now the 22/1/16 checked the post this morning and still no shoes. Would have expected the turn around time to be advised by could not see this information. Received an email on the 14/1/16 to advised goods were dispatched. We live in Australia. Could anyone assist us with delivery notice?
Jennifer
Card charged but shoes not actually available
Shoes appeared to be available on website and my card was immediately charged however shoes were not actually in stock. Took a week or more to et refund.
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