Rohan Reviews 312

Ordered trousers online. Returned them to Rohan shop as needed smaller size. Shop ordering correct size and sending them out to me. Brilliant service. Quality trousers in a range of lengths which is not always easy to buy. Will be shopping in Rohan in future!

The coat as advertised was attractive and just what I was looking for. Delivery was speedy and I am delighted by the colour, the attention to detail and am looking forward to wearing the coat, especially in wet weathdr

Rohan kept me up to date with the delivery.
This is my second sunhat as I love it. It is light on the head and casts a shadow over my face as I am sensitive to the sun. It would be better with a few air holes as after a while my head does get hot. Also more choice of colours would be great. I would also like this design of hat for the winter in a waterproof material.

Will never be buying from this company again. Returned some items but never received the refund for one of them. Rohan disputed this was their issue and told me to contact to PayPal. I am owed £39 but give up ever receiving my refund.

Bought a couple of short sleeved shirts and love them. Ideal travel shirts especially as they dry in a couple hours overnight.

Recently had an issue with some boots I'd bought - I got in touch with customer service and they dealt with the issue and resolved the matter within a matter of days - amazing customer service - thanks so much

Everything that could go wrong did !! First off, if you look up the word "Mac" in the dictionary it says its a waterproof coat or jacket. So.. the listing called it a " Mac" I wanted a waterproof jacket so it looked perfect....except it was not a waterproof .
I sent it back and today got my refund....except it was not a full refund and I have been charged for delivery.
Buyer beware ..... !!! The claim of free refunds is not so.
It has cost me a fair wack of money for express delivery on an item I returned !!
Take care..... times are hard and it seems free refunds are nothing of the sort.

Very disappointed the quality isn’t there and product doesn’t last just spoken to customer services and been informed that
Jackets will begin to deteriorate after a number of years, as has happened to mine and is no longer serviceable.
Won’t be purchasing any more Rohan products
Not exactly as stated on web site
Rohan products are designed and manufactured to be functional, comfortable, and durable. If they don’t live up to your expectations for any reason, we would like to know why.

Plenty of other clothing suppliers this loyal customer of more than 15years will be going elsewhere in future!

Many thanks to eagle-eyed Richard of your Cambridge branch who spotted
that virtually identical-looking trousers were made in different places; Taiwan and China.

Your staff are your best asset. If I were rating for staff alone it would be a 5.

Please disinvest from China and move all your prduction to a country which does not
kill prisoners by harvesting their organs to order while they are still alive and conscious.
China is guilty of the most grievous human rights abuses.. If we did not trade with Germany in the 1930s we should not now be trading with China.

Very poor quality for 300 hundred pounds I would expect the jacket to not have its filling pool round the bottom of the coat leaving two pieces of cloth on the upper coat not fit for purpose very shoddy workmanship after sales a total joke

I have recently had to return a jacket to Rohan for which I received a full refund. The customer service was outstanding, Harriet and Libby were so helpful, thank you.

After several years of regular wear, the zip on my favourite Rohan trousers broke. I rang customer services who emailed a pre-paid label and I dropped the package off at my local PO sealed in the only robust carrier bag I could find at home! Comms with customer services have been excellent and six working days later my trousers were returned by courier (DPD). Great way to extend the life of the product and save the planet. Oh yes, and all I paid was £10 for the replacement zip. Here's one very happy and grateful customer.

I bought a pair of the Men's Dry District Chinos for winter use and I've been very happy with them. They are warm and dry as well as stylish enough for travel and business. I like them so much I've bought the ordinary District Chinos in Earth Red for when the weather gets warmer.

I wish I read some of these reviews before purchasing. My husband and I do a lot of walking and since we are in England most of the time is raining. We decided to invest into some good waterproofs even double checked in the store to make sure it as water proof as they can get. We were ensured it is the highest waterproof technology etc.. both worked fine for about 6 months than they started to leak read through here and there. We visited the Bath store where they sold us a special liquid to wash it with. Followed their instructions but it didn’t help and in fact my partners got even worse after the wash.. we took them back to the store and we haven’t even had them for a year. We were send away to contact customer service. So I contacted customer service they asked us to send the jackets back for observation. So we did take them back to the store for them to post it off as alternatively I was told to stick their return label on a bin bag and send out jackets back in a Bin Bag?! Having dropped the jackets off to the store for secure return turns out to be a mistake. Been calling customer service checking if they ah e our jackets or not for over a week now to be told the store only posted our jacket to them yesterday instead of the 11th or the 14th ( when I chased it up and turns out nobody knew what to do with it as the girl took the jackets in left no notes what so ever even after she asked for all of our details). To jackets don’t match their price tags and customer service is nonexistent. Good luck buying or fixing anything with them. If I knew this o would have spend my money elsewhere.

Most of my clothes are of the Rohan brand, which says I’m more than happy.
I’m finding in recent years a bit more disappointed with the product quality, what has changed ???
I recently I had cause to contact customer service regarding their sales technique of offering sale price of a garment but not making it clear it was only on a particular colour.
I had a very unsatisfactory reply.
Think this is the demise of my Rohan loyalty

Amazing repairs service. I was devastated when I tore my puffer jacket whilst out walking, and thought it was irreparable. I sent it away to Rohan for them to assess (free postage) and they did an amazing job on it! I’m over the moon. Total cost of the repair was £15, with no additional postage fees. Some very skilled seamstresses who know what they are doing. Very grateful, thank you Rohan.

I have visited your Knutsford store twice recently with my husband as he got me a voucher for Christmas. I’ve been so pleased with the products, a pair of Striders trousers which I’d sent for online and needed to change the size, and a micro fleece, both for running in the Winter and today we each bought an Eos jacket - Craig ordered my husbands size for him to have delivered. They also repaired FOC another pair of my walking trousers! I’ve got to mention Craig who was so friendly and helpful with us, a very high standard of customer service and I could see he was interacting equally well with his other clients. I will definitely be returning ! Thank you Rohan.

Ordered some trousers online and collected from shop. Unfortunately they didn’t fit, so looked at return information online. The offer was £3:60 to return via Yodel which is not convenient for me as some distance away, and I object to paying that amount. The carrot is that the return will be processed quicker. I couldn’t return to store as I used PayPal. I used Royal Mail label and although it was received at the depot on Friday, when I rang today Wednesday I was informed that it hadn’t been scanned in, and for future reference it could take up to 14 days for the refund! So- Rohan have had my money from the time of dispatch ( PayPal isn’t credit) and I have to wait another 2 weeks for the refund ? I think this is poor practice.

False claims of quality and product guarantee. Purchased a highly acclaimed (expensive) jacket and it failed to meet the basic standards of weather protection (claimed on the tag and blurb). On contacting CS, I was being educated on "layering" having climbed a few peaks!

I am now declined returns as I have worn the jacket albeit for less than 30 minutes and it has failed miserably.

What a total snob of a company, poor product quality and fails miserably on the customer services. Reading recent reviews below, I expect people to wise-up and deliver their judgement on falling standards.

Totally wasted purchase of £119 at a discount!

I measured myself to double check, ordered my usual size, the item received was apparently the right size, but was actually way too small. They then charge you £3.60 to return something (there is a "free option" apparently but it is conveniently hidden) and you have to fill in a paper form, including your credit card details. What is this, the 1990's?! When you get the refund, they also discount their delivery fee of £3.95, so in the end, each return ends up costing you £7.55.