I received a high quality of technical support from Rolec with full understanding of the issue. The advisor listened well, took a lot of time to really help and get to the bottom of the problem and w... Toon meer
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Lees wat reviewers zeggen
Rolec EV home charger with Monta app. Problems started at installation- neither Rolec or Monta were available to help the installer for hours - which I had to pay for! System has been totally unreliab... Toon meer
I've been installing vehicle chargers for over 10 years and have used many different manufacturers. By far the quality and technical service of Rolec shines through. Lukasz and his team are always t... Toon meer
We've worked closely with Robert at Rolec on numerous jobs and have always found him to be professional, knowledgeable, and extremely supportive. His communication is excellent, and he's always willin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
As the UK prepares for a net-zero future, Rolec plays a pivotal role in ensuring that both EV drivers and businesses are equipped for the nation’s electrification plans. With 18 years of experience in the electric vehicle charging industry and over 400,500 public and private chargepoints manufactured and installed, Rolec continues to serve the industry with its innovations in charging hardware and software. Whilst offering the UK's largest range of AC fast & DC rapid charging points, Rolec can ensure every customer benefits from first-class and quality products, suited to their requirements. From EV charging solutions for the home, commercial locations, workplace and fleets, Rolec has the reputation for delivering cost-effective, scalable solutions to suit all budgets and requirements.
Contactgegevens
Ralphs Lane, PE20 1QU, Boston, Verenigd Koninkrijk
- 01205 724754
- enquiries@rolecserv.co.uk
- www.rolecserv.com
4,6
Uitstekend
2K reviews
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Heeft 65% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Scheduling Issues
I had a problem with getting my new EVO EV charger schedule to work, Lukasz took me through it step by step and it works perfectly now. Excellent service!
11 maart 2026
Review zonder uitnodiging
Adrian handled our problem personally…
Adrian handled our problem personally from start to finish. One point of contact, who was totally across his brief. Fault was remedied very quickly, and to our full satisfaction. A level of service that everyone else needs to match !!
10 maart 2026
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It took a long time to get an engineer…
It took a long time to get an engineer to attend site, the original booking being the 10 January 26, by the 9 March we had 2 faults to deal with, and the engineer was great when he arrived, fixing one fault in minutes, the second took a large amount of time to resolve but he stuck at it with the support of his colleague on the phone and after replacing several items the charger is working again.
9 maart 2026
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Ellie Bennet
I am writing to share my positive experience working with Ellie Bennet.
Ellie was incredibly helpful while we were getting our chargers online and connected. Throughout our emails and calls, she provided excellent direction and assistance, for which I am truly grateful. I found her to be friendly, polite, and a pleasure to work with.
5 maart 2026
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Lukasz Wozniak Called me regarding an…
Lukasz Wozniak Called me regarding an issue I had with an old charging unit I had. He was very helpful and sent me all the information I needed to solve my problem.
I was pleased that Rolec contacted me very quickly after I had emailed them explaining my issue with the charger being offline.
9 maart 2026
Review zonder uitnodiging
Many thanks to Lukasz and the Rolec…
Many thanks to Lukasz and the Rolec team for great support in setting up my new EVO charger. Great service and much appreciated.
9 maart 2026
Review zonder uitnodiging
Mixed bag
I did not like the amount of time waiting to talk to somebody when calling and that it took several chase ups and a month to resolve. However when it was resolved, it was done professionally, efficiently and courteously.
6 maart 2026
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Excellent Service
prompt response, very helpful and knowledgable
9 maart 2026
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The issue has not been resolved
The issue has not been resolved
3 maart 2026
Review zonder uitnodiging
Antwoord van Rolec Services Ltd
Dear Zaf,
Thank you for reaching out. We are sorry for the delay in our customer support services and sincerely apologise.
We’re pleased that Ellie from our technical support team was able to get in touch promptly to assist and guide you through the vehicle scheduling vs. plug & play mode, and that the charger is operating correctly as expected.
Thank you for your patience, we greatly appreciate it and are committed to improving our response times. If you need any further assistance, please don’t hesitate to get in touch.
Sincerely,
Lexi - Customer Success Manager
Very helpful knowledgeable guy.
Very helpful knowledgeable guy.
Very happy with his suggestions.
Hopefully its all works now
7 maart 2026
Review zonder uitnodiging
Quick response
Quick response, very knowledgeable and straight to the point.
7 maart 2026
Review zonder uitnodiging
The public ones are a proper ballache…
The public ones are a proper ballache every time do they expect the normal person to know everything It’s crap
7 maart 2026
Review zonder uitnodiging
Antwoord van Rolec Services Ltd
Dear Riley,
Thank you for your feedback. We’re sorry to hear you had difficulties using the chargers and any inconvenience this may have caused.
To help us look into this further, we kindly ask that in the future you report this via the app you’re using. By doing so, you’ll provide the necessary details, such as which unit and its location, allowing us to identify the chargepoint network and work directly with the operator to enhance the experience for users where needed.
We appreciate your input and are dedicated to making charging as straightforward as possible for all EV drivers.
Sincerely,
Lexi – Customer Success Manager
Ellie and the team were really helpful…
Ellie and the team were really helpful both on the Chat and on the Phone.
A tricky question was totally resolved quickly and easily.
First class customer service.
5 maart 2026
Review zonder uitnodiging
Lukasz Wozniakwas great
Lukasz Wozniakwas great, service was top class resolving issue straight away
5 maart 2026
Review zonder uitnodiging
For the first time ever
For the first time ever, it felt like Rolec listened to my issue, took down all of the details and sent an engineer next day. The electrician was friendly, knowledgeable and professional and resolved the issue in about 20 minutes.
3 maart 2026
Review zonder uitnodiging
Prompt information
Very prompt reply and when I couldn't be contacted by telephone I was emailed with all the information that I needed.
5 maart 2026
Review zonder uitnodiging
Took a long time and many emails to…
Took a long time and many emails to fault fixed, but to be fair when the technician came out he fixed it first time
24 februari 2026
Review zonder uitnodiging
Antwoord van Rolec Services Ltd
Dear Stephen,
Thank you for reaching out and sharing your feedback. We sincerely apologise for the delay with our customer service. On a positive note, we’re pleased that a technician attended site, met with you, and ensured the unit is fully operational.
We greatly appreciate your patience and remain dedicated to improving our response times. If you need any further assistance, please don’t hesitate to get in touch.
Sincerely,
Lexi – Customer Success Manager
ABSOLUTELY EXCELLENT SUPPORT from LUKASZ WOZNIAK
Lukasz displayed patience far beyond what I could reasonably have expected, and expertly answered all my queries in great detail & step by step, & even went back several times when I failed to grasp the detail. I simply cannot thank him enough & would commend him to anyone unsure of how to set up their charger. He is simply quite outstanding!
23 februari 2026
Review zonder uitnodiging
Excellent Ian
The technician assigned Ian was excellent- he explained the issue, fix and followed up
19 februari 2026
Review zonder uitnodiging
Straightforward and easy to use
Straightforward and easy to use. Customer service good too
19 februari 2026
Review zonder uitnodiging
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