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Beoordeeld met 5 van de 5 sterren

Mike Madden visited our property to give us an idea on price! His friendly and "knows his onions" approach was truly remarkable. Mike explained everything simply but so thorough. We usually take our... Toon meer

Beoordeeld met 5 van de 5 sterren

Windows and a rear door fitted. Triple glazing, to my mind is the way to go, an excellent set of products. Staff were all exceptionally professional and friendly, they couldn't be more... Toon meer

Beoordeeld met 5 van de 5 sterren

First class company . fitted windows last year in my 19 30s semi detached house highly trained friendly fitters did a brilliant job even though older homes can be more tricky t... Toon meer

Beoordeeld met 5 van de 5 sterren

The fitter was absolutely delightful. Prompt, friendly and reliable. As for the windows, they are just brilliant and expertly fitted. The house feels brighter and much more comfortable. Even in the ve... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. PVC-ramen leverancier

Geschreven door het bedrijf

Roofriendly are one of Lincolnshire's oldest suppliers of double glazing and home improvement products across Lincolnshire. We're family run & during the last 22 years, our highly skilled team have completed over 15,000 installations of windows, doors and conservatory's across Lincolnshire and Nottinghamshire.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

99 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(99)

82 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

They workman used the side of my garage…

They workman used the side of my garage as a toilet. Clearly have no respect for people’s property.
I was actually wanting a new front door, windows, gutters, soffits and a conservatory at another property but having the workman use my garage as a toilet, I won’t allow them near my property again.
When I rang to complain, she wanted video showing him holding it as proof. Wow.

Totally unprofessional !

UPDATE.

In response to your reply below,
Inappropriate language was not used, I said what you want me to send you a picture of him holding his manhood? I was shocked that you would even ask for that.
Let’s get real. I never heard of your company until your leaflet drop and had your man not set off the security camera alarm off, to inform me that someone was at my garage, I would not of looked to see who was at my garage, as where my garage is situated, there is no need for anyone to be near my garage and there was your man, short dark hair, glasses, tattoo on his forearm like a half sleeve, wearing a t. Shirt with your logo, as I zoomed in to look, which then made me look at the leaflet that came through my door, hence I knew who decided that urinating on my property was an appropriate thing to do.
You can try and blame me as much as you like, but YOUR EMPLOYEE choose to use my property as a toilet and you know what, you would of got a lot further if you had got him to
apologise, instead you have taken this stance of trying to make excuses.
If your man had not done what he had done, I would of actually of rang you as I am currently having work done on another property and was looking at having a lot of work done, but now,I would absolutely not have your company on my property, as you clearly find this behaviour acceptable.

You clearly think that people randomly pick your company’s name to ring up to say your man is using their property as a toilet.

5 oktober 2026
Review zonder uitnodiging
Logo Roofriendly

Antwoord van Roofriendly

We are sorry that you were unhappy with your experience, and we take allegations of this nature seriously.
During your telephone call, inappropriate language was used towards our member of staff, and the call was ended before the matter could be discussed fully. We requested the footage you said you had solely so that we could identify which employee was involved and investigate the allegation properly. In response, a vulgar comment was made by you, and the footage was not provided.
Based on the location you provided, we were able to identify and speak with the employee who was working in that area at the time. He has assured us that he did not use the side of the garage as a toilet. Without seeing the footage referred to in the review, we are unable to verify the allegation and must rely on the information available to us, including the employee’s account.
We remain willing to review the footage if it is provided and will take appropriate action if it identifies one of our employees and supports the allegation.
Kind regards
Roofriendly Team

Beoordeeld met 5 van de 5 sterren

ROO won't regret choosing this company

Mike Madden visited our property to give us an idea on price! His friendly and "knows his onions" approach was truly remarkable. Mike explained everything simply but so thorough. We usually take our time to "chew things over" but everything felt right and so made decision there and then. We have had clear instructions on the way and can honestly say so far it been a pleasure. So looking forward to seeing it all complete and have Faith we won't be disappointed. Many thanks Mike for all your help and guidance, much appreciated 🙏

1 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Windows and a rear door fitted.

Windows and a rear door fitted.

Triple glazing, to my mind is the way to go, an excellent set of products.

Staff were all exceptionally professional and friendly, they couldn't be more friendly or helpful.

The company's communications were very useful, via phone, emails and messages.

The fitter, (C), was brilliant, turned up early, worked hard all day, each day. I have to say I was really impressed with his skill and handywork. Kept the debris to a minimum, cleaned up after himself every day. A friendly, affable and highly skilled fitter, a credit to Roofriendly!

I highly recommend the company, the product appears to be of an excellent quality. Looks really good, and enhances our house kerb appeal. Brilliant!

Thanks all.

30 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Odd sized door Waiting for our new door and dows…

Waiting for our new door and 2 windows but so far the service has been excellent from rep Tim who had to spend quite some time finding a door that A would fit and B that I liked ,to Graeme the surveyor who managed to find a solution to my odd sized door and a couple of things that hadn't occurred to me ,So I'm looking forward to my new door and will be back to review the finished job

6 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No communication

They came to my door, cold calling, I was interested in having a whole porch built. An appointment was made. They never turned up. I called them and they apologised. Another appointment was made and a nice bloke called Eric came round in April on good Friday. He measured up and took my design and said he will get back to me shortly. Its now August and I've given up waiting for a quote. Never heard from them again.

3 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good service from start to finish

Good service from start to finish . Sale person listened and was not pushy .
Fitter Ashley was absolutely excellent took his time very respectful of our property and a perfectionist in the door fitting .He left our home clean and tidy .Thank you

20 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First class company

First class company . fitted windows last year in my 19 30s semi detached house highly trained friendly fitters did a brilliant job even though older homes can be more tricky to do .! had builders in to complete internal renovations and whilst doing so damaged a window handel by snapping a key off in the lock .contacted the firm said its not a problem even though I don't think it was covered by the guarantee sent repair man jack out who solved problem in 2 minutes with a smile on his face . Proper firm run by Proper people 👏

16 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Graeme is very friendly

Graeme is very friendly, knowledgeable and helpful man. He has high standards. He explained everything very well . It was a pleasure dealing with him today. Thank you very much, Graeme!

2 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional window service

Ashley arrived on time and introduced himself. He was very professional with the work he carried out. He did an amazing job on his own and we were left very satisfied. We would recommend the company thank-you

29 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

New windows and French doors

The fitter was absolutely delightful. Prompt, friendly and reliable. As for the windows, they are just brilliant and expertly fitted. The house feels brighter and much more comfortable. Even in the very warm weather, the triple glazing keeps the temperature down. As for the appearance, they just look so much better than our old windows. Thank you Roofriendly!

22 juni 2026
Review zonder uitnodiging
Logo Roofriendly

Antwoord van Roofriendly

Hi Jan,

Thank you so much for the absolutely delightful review. We are so pleased to hear that you are already experiencing the amazing benefits of your new triple glazing. It’s fantastic to know the house feels brighter, more comfortable and cool during this warm weather! ☀️
I will be sure to pass your lovely compliments along to your fitter, Chris, he will be so proud to hear that his prompt, friendly service and expert workmanship made such a difference. Thank you for choosing Roofriendly to transform your home.

Kind Regards
Helen
Roofriendly Team

Beoordeeld met 5 van de 5 sterren

Very impressed with Graham

Very impressed with Graham, who came to take all the measurements and discuss design options and limitations, professional polite and extremely knowledgeable, covered every detail and left me feeling confident I have chosen the right company and team to carry out the work.

12 juni 2026
Review zonder uitnodiging
Logo Roofriendly

Antwoord van Roofriendly

Hi Peter,

Thank you for taking the time to share your experience on Trustpilot. Providing a transparent, detailed and professional consultation is exactly how we aim to start every project and it's wonderful to hear that Graeme delivered just that. Thank you for placing your trust in our company and team, we look forward to delivering an excellent result for your home.

Kind Regards
Helen
Roofriendly Team

Beoordeeld met 5 van de 5 sterren

Great job done Ashley was superb in is…

Great job done Ashley was superb in is job
windows look great and he clean up and left no mess

15 juni 2026
Review zonder uitnodiging
Logo Roofriendly

Antwoord van Roofriendly

Hi David,

Thanks for the great feedback. We're so pleased you're loving the new windows and that Ashley looked after you so well with his tidy work. We really appreciate your business and your kind words.

Best Regards
Helen
Roofriendly Team

Beoordeeld met 5 van de 5 sterren

The fitters were friendly and polite

The fitters were friendly and polite. The best thing about the whole experience...they put down coverings on the stairs and lounge carpet, cleaned up when they had finished. I cannot praise them enough. The date stated maybe wrong as they did my whole house

23 maart 2026
Review zonder uitnodiging
Logo Roofriendly

Antwoord van Roofriendly

Hi Mary,

Thank you so much for the wonderful review. We are absolutely thrilled to hear that you had such a positive experience with our fitting teams while they transformed your whole house.
We know that having home improvements done can feel disruptive, so our teams always makes it a priority to treat your home with the utmost respect, keep things clean and protecting your carpets. I will be sure to pass your praise along to the fitters, it will mean the world to them. Thank you for choosing us.

Kind Regards
Helen
Roofriendly Team

Beoordeeld met 5 van de 5 sterren

We had a visit this morning from Rob…

We had a visit this morning from Rob Moore to give us a free quote. He showed us the type of windows that you fit. He was very helpful and gave us all the information that we needed. Thankyou Rob for all your help.

5 juni 2026
Review zonder uitnodiging
Logo Roofriendly

Antwoord van Roofriendly

Hi Jane,

Thank you so much for the lovely feedback. We are absolutely delighted that you've chosen us for your new windows and door. I will be sure to pass your thanks along to Rob, he’ll be pleased to know how much you appreciated his help.
Welcome to the family!
We can't wait to get started on transforming your home. Please let us know if you need anything at all in the meantime.

Kind Regards
Helen
Roofriendly Team

Beoordeeld met 5 van de 5 sterren

Many thanks for an adjustment we requested...

We needed adjustment to one of our doors on our conservatory - we called and Jack came by within the week.- and fixed it. He was very helpful.. I told him that we were very pleased with both the workmanship and quality of both our conservatory we bought several years ago- and our last purchase -a lovely front door. I would highly recommend Roofriendly to anyone.

2 juni 2026
Review zonder uitnodiging
Logo Roofriendly

Antwoord van Roofriendly

Hi Alan & Linda,

Thank you for taking the time to share your experience. At Roofriendly, our service doesn't stop once the installation is complete so we're pleased Jack, our service engineer was able to visit promptly and help with your door adjustment. We truly appreciate your kind words about the lasting quality of your conservatory and your lovely new front door. Thank you for your loyalty and for recommending us to others.

Kind Regards
Helen
Roofriendly Team

Beoordeeld met 5 van de 5 sterren

Great service

Originally I was just going to have my windows replaced but the service was so good I decided to go ahead and get my doors done as well. Staff at Roofriendly are polite, always happy to help and very professional. I normally feel very uncomfortable having strangers in the house doing work but it felt very easy with these guys especially Ashley who was absolutely lovely and did a fabulous job

2 juni 2026
Review zonder uitnodiging
Logo Roofriendly

Antwoord van Roofriendly

Hi Sharon,

Thank you for sharing such a lovely review. We are pleased that you had such a positive experience with your new windows that you chose Roofriendly to replace your doors too. Our team always aims to be polite, professional and helpful so it’s great to know we achieved this. We are especially pleased that Ashley made the whole installation process feel easy and comfortable for you. Thank you again for choosing us twice.

Kind Regards
Helen
Roofriendly Team

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