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Beoordeeld met 5 van de 5 sterren

Mike Madden visited our property to give us an idea on price! His friendly and "knows his onions" approach was truly remarkable. Mike explained everything simply but so thorough. We usually take our... Toon meer

Beoordeeld met 5 van de 5 sterren

Windows and a rear door fitted. Triple glazing, to my mind is the way to go, an excellent set of products. Staff were all exceptionally professional and friendly, they couldn't be more... Toon meer

Beoordeeld met 5 van de 5 sterren

First class company . fitted windows last year in my 19 30s semi detached house highly trained friendly fitters did a brilliant job even though older homes can be more tricky t... Toon meer

Beoordeeld met 5 van de 5 sterren

The fitter was absolutely delightful. Prompt, friendly and reliable. As for the windows, they are just brilliant and expertly fitted. The house feels brighter and much more comfortable. Even in the ve... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. PVC-ramen leverancier

Geschreven door het bedrijf

Roofriendly are one of Lincolnshire's oldest suppliers of double glazing and home improvement products across Lincolnshire. We're family run & during the last 22 years, our highly skilled team have completed over 15,000 installations of windows, doors and conservatory's across Lincolnshire and Nottinghamshire.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

99 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 60% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,6

Alle reviews

(99)

82 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great service

Had my triple glassing fitted 9 years ago best thing I ever did but sadly 3 panes had broken down. One phone call and a visit from jack and new panes ordered and 2 weeks later all fitted fantastic service would highly recommend them thank you Jack

10 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

From start to finish our experience…

From start to finish our experience with roofriendly was amazing. Rob came and gave us a quote for solar panels with battery and we decided to proceed. Ever went exactly as arranged from the scaffold arriving to the two lads who came to fit the panels it went without a hitch. My husband and myself are in our 70s and not very computer savvybut we needn't have worried we were talked through the registration and the application of the app to help us see how we were running was great. Even Rob himself came round just to check we were coping with the technology side of things. We are extremely pleased with how the whole thing has been and would not hesitate in recommending this firm. Thank you again for helping 2 oaps join the 21st century. Mrs Atherton, leasingham

21 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They insult you and swear at you

A coldcaller from Roofriendly knocked on my door today. When I declined to accept his leaflet, he used a barrage of expletives at me, including calling me "a fat c***." Nobody should have to deal with this behaviour on their doorstep

19 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bought a replacement front door from…

Bought a replacement front door from Roofriendly and couldn't be happier. The sales process was straightforward, the payment terms clear and a very professional installation job done by Ashley.
Delighted with the results and would recommend to family and friends

22 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend Roofriendly

Dealing with Roofriendly has been a pleasure from the start. They have fitted a large new conservatory roof for us and we are highly delighted by everything. The project has been dealt with quickly and very proficiently. The technicians, Luke and Chris, were excellent and we are very pleased with everything. Fully recommended.

7 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Reported my conservatory door was…

Reported my conservatory door was faulty, jack called to check, he made adjustments and all was soon put right, he was very polite and professional,
Over the years I have been a very satisfied customer of Roofrendly, and would highly recommend them to anyone
Thank you
Regards
Malcolm Lee Mbe

12 april 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

The most sexist company in Lincolnshire?

I was really happy with the product and the fitting and fitters but the sales are both inefficient and heavy handed.
It's also the most hilariously sexist company I've come across in years! Feels like they're selling a product to clean living American housewives of the 1950s! Quite bizarre.

4 maart 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Roofreindly did some work for us…

Roofreindly did some work for us 18months ago and the after care has been appalling. As previously reported not responding to emails and phone calls. And not delivering on promises. Seems once the money was banked for initial work done, hands washed and not interested. We have now had to go to an alternative business to rectify the problem. Very disappointing

1 november 2023
Review zonder uitnodiging
Logo Roofriendly

Antwoord van Roofriendly

Dear Mr Tippett.
Obviously, it is disappointing to receive this feedback from yourself.
In March 2021 we replaced the windows at your property and you informed us you would like to keep the old aluminium windows which we removed. In February 2022 you approached us again to install new French doors in your timber cladded cabin at the bottom of your garden. You also asked if we could also install 3 of your old aluminium windows in the cabin. We agreed to this and installed these in July 2022. At no point did we agree to provide a warranty for these windows as they were not our product, had been stored outside for 16 months and were used items. You have been in contact with us several times as you have been having issues with the windows leaking. As a gesture of goodwill we have visited you on 4 separate occasions to try and remedy the issues you were having. After further discussion with yourself it was agreed the aluminium windows were in need of replacement and you asked us to provide a quote to replace these. We offered you a greatly reduced quote for double glazed windows as you are an existing customer of ours, however, we did make the error of putting triple glazed windows on the quote instead of double. We informed you of this and you accused us of lying to you and trying to overcharge you and you expected a further discount which we were unable to provide. Unfortunately, you decided to cancel your order with us. I apologise that we could not fulfil your expectations on this occasion.
On a positive note, I am pleased you have not reported any issues with the new windows and French door we supplied and installed throughout your property.
Kind Regards
Helen, Roofriendly.

Beoordeeld met 1 van de 5 sterren

Awful from start to finish

Awful from start to finish, sales, installation and owner who doesn't reply to emails.

13 juli 2023
Review zonder uitnodiging
Logo Roofriendly

Antwoord van Roofriendly

Thank you for taking the time to leave feedback. It is difficult to respond without further information. If we were so awful at the point of sales why go forward with the work? We have a 14 day cooling off period so ample opportunity to cancel if you were not happy.

Beoordeeld met 5 van de 5 sterren

Quote for back door

Just had a quote from Mike for a new door. He was extremely knowledgeable and professional and explained everything in detail.
Many thanks

11 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very impressed with the prompt and…

Very impressed with the prompt and professional response to sort a window installed over six years ago. Sales are not pushy and they pride themselves on friendly and local service. Thank you for your work.

Simon May

14 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Future proofing home with Roofriendly.

Am future proofing our home and finally got round to looking at replacement windows. I have used Roofriendly in the past for soffits, fascia, guttering, and a replacement front door and side panels so I approached them with a good degree of confidence. I ordered (Initially) two replacement triple glazed windows and was given an installation date - sadly this was missed, together with a second date due to our delegated installer going sick and being sent off to hospital - this could not be helped and we accepted the delay. A new date was given and the installers turned up promptly on time. We were expecting a two day installation timescale - these two guys worked non-stop, quietly (no music thank goodness) and were able to complete the installation to a high standard in a single day. They were very experienced, professional, quiet, neat and tidy and when they had finished the windows looked immaculate and the rooms were vacuumed and dusted. The windows work smoothly and look beautifully finished - far better than the old installations. We have already ordered the replacement windows for all the other windows in our bungalow.

14 februari 2023
Review zonder uitnodiging

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