Ross Dress For Less Reviews 76

I had one of the most uncomfortable and humiliating shopping experiences at Ross Dress for Less, and I feel like I was completely disrespected and targeted — for what reason, I honestly still don’t know.

While checking out, I used a state-issued voucher and my employee discount card, which clearly has my name on it. The cashier immediately began questioning me, then called over the store manager, who escalated the situation instead of resolving it.

The manager repeatedly questioned the voucher, saying “It says for a 3-year-old girl” — despite the bag clearly containing children’s clothing. She made three separate phone calls, and even sent a photo of the voucher to someone to verify it. She also asked me what location the person on the employee discount card worked at — which was completely inappropriate and irrelevant, especially after the card had already been verified with my name on it.

After finally getting confirmation, she handed my discount card back by placing it on the counter, not directly to me. I had already neatly folded the items and removed the hangers, but after she did a post-void, she tossed the clothes carelessly back into the bag like it meant nothing.

I stood in line for over 40 minutes, while other customers became frustrated, put items back, and walked out of the store. I even found myself apologizing to them, not because I did anything wrong, but because I truly needed the clothes. I was school shopping for my kids, and I didn’t want to walk out empty-handed after spending time picking everything out. Honestly, it felt like they were trying to get me to give up and walk away.

Coming from someone who’s been in the customer service industry for over 20 years — and even worked at Ross over two decades ago — I can confidently say that this is not how you treat people. This is not proper procedure, and this is not how good customer service is handled.

I stayed calm, I didn’t raise my voice, and I didn’t curse anyone out — even though I had every reason to be upset. But the way I was treated felt personal, unprofessional, and frankly, discriminatory.

Ross, your customers deserve better. And your team needs proper training on not only policies, but basic human decency.

15/4 I ordered an item but I still haven't received it.

Just been on your store in bakersfield. I must say bad service, and I shop a lot in your stores. We was treated like scum and I will never go into that store again.

I was visiting in Terrell, Texas Ross store and I was waiting front dressing room line to try on my 2 dresses. Now, I had walked from the back dressing room because it was closed. I had been waiting at least 3-5 minutes for a room to become available. While I was waiting, an employee came up and started closing the dressing rooms that still had people in it. I told the young girl that I was waiting because I had walked from the back because it said to use the front because the back was closed. I asked her nicely to let me go ahead and use one since I had been there waiting before she even walked up to close them. She sorry you will have to walk to the back dressing room in order to try on the clothes that I had. I was not pleased about this and I did not purchase anything. I won’t shop at this Ross store again.

I love shopping at Ross. With that being said I hate spending my money some place that offers a horrible customer service experience and this is what I got here. Even corporate customer service hotline is not trained nor well versed in customer service. This is the field I've worked in for the past 11 years. So do I want to give up a good bargain no! Am I going to be disrespected while doing so? ABSOLUTELY NOT! I am going to keep going and getting my little stuff, and if staff gets out of line I will kindly put them right back in line!

Satisfied with the customer service and the products here. Bought some clothes for my kids as well.Loved the quality. Good job guys

horrible customer service. my money wS snatched out my hand. the shoes bought ha no soles inside. horrible horrible horrible. Wouldn't refer to anybody

Dressing room situation is ridiculous. 2 rooms at the front of the store sort of slapped together. I assume to prevent stealing but wow. They need a better solution. Lines are way too long. Also there was some annoying alarm going off the whole time we were there.

The store’s always a disaster, clothes all over the floor, and good luck finding anything in your size. Lines are crazy long, and the workers act like they don’t wanna be there. Prices ain’t even that good anymore.

Who is doing quality control?? So many items looked returned, worn, even stained. Don’t tell me this is “new.”

I love shopping at this store! You can find great deals at very good prices. There’s always a nice selection, and I’ve been able to get some really good finds. I usually shop at their location at 1198 Brickyard Rd, Salt Lake City. Highly recommend!

Jesus working at Ross in Chicago was amazing! He was super flexible and willing to help with anything I needed. He went out of his way to make sure I found what I was looking for and made the whole experience so much better. Great customer service!

The Onalaska, Wi Ross Dress For Less store, has changed for the better in the last few months. The store is cleaner, organized, and looks great. I go there weekly. Penny

I love Ross stores and when I heard a Ross was coming to us I was so excited. The store is smaller than others I was in, the stock was lie, the store was a mess, staff were awful. I asked three times before they stopped a private. conversation. When I asked were boys pjs were the just said in the back. I went where the pointed and the only thing there were winter coats. Ross check your employees. Your store is awesome but only as good as the staff. Petoskey Michigan scored very low!

There were 26 people in line…3 cashiers. Therefore spent a good 15 minutes standing in line, arms loaded down as there were no shopping carts available. Waited 20 minutes for an employee to unlock restroom. Never got to use it. There were 7 of us waiting. Men, women and children. This was the Blue Springs, MO store. I have no plans of returning to shop at Ross. Good deals or not!

Ross Almaden's (in San Jose, CA) dismissive, disrespectful, and judgmental staff turned a simple shopping trip into an unprofessional and frustrating experience, highlighting the urgent need for better customer service and accountability. Check Google Reviews for the full story.

3716 S Las Vegas Blvd.
Las Vegas, NV 89109
The ROSS store is fine, a bit crowded with tourists walking The Strip. The issue is the parking garage. It took me 15 minutes to elevator down, shop, and return to my car. The parking gate wouldn't open, an attendant said she would call a supervisor. The supervisor arrived and said, "You took longer than 10 minutes, credit card $16 to open the gate." I had no choice, $16 for 15 minutes parking.

I loved all the amazing prices they had on everything! Amazing customer service!

Do not shop at Ross Rockaway Mall NJ store. The staff is rude and does not speak English or makes like they do not speak English. The managers are also rude and will not help you. When you mention that other Ross stores treat their clients better they say don't shop here but go shop in a store where they treat you better. Just avoid this store at all cost.

Used to love going there and never had any issues but they implemented a 'loss prevention' policy. Not only you have to show the payment receipt even though there are 2 steps from the cashier where you pay to them but I've seen those employees emptying the bags of paying costumers to check the merchandise they bought. If Ross doesnt trust their cashiers it is not our problem, soecially not respecting our rights.
Again, used to love this olace and now I turn away. If they ask you to show the ticket etc, you can say no. If they won't let you go, hire a lawyer.