I first learned about this company through an influencer on social media and decided to give them a try. Let me start by highlighting their customer service. Their response time is quick, they genui... Toon meer
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Great wig retailer! I have ordered several wigs from this company and I can tell you it is a great value/well-made product for the price point. I have not been disappointed and the only time I was,... Toon meer
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It was not blonde atall!! I received a black / orange golden coloured curly wig which I was extremely upset about after waiting a long time to receive it. I had to send it back to China to get a refun... Toon meer
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I love the glueless wig , it’s easy to wear, comfortable, and great quality. I’ve purchased several wigs from RPGSHOW over the years and always receive compliments whenever I wear them. The hair lo... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
RPGSHOW.COM is a premier full lace and lace front wig company that has been taking the industry by storm since 2007! With a knack for head turning designs, and a niche for customer care, RPGSHOW.COM proves to be a leader in the lace wig industry! Please note: RPGSHOW ONLY official website is WWW.RPGSHOW.COM
Contactgegevens
Verenigde Staten
- 1-718-213-4099
- service@rpgshow.com
- www.rpgshow.com
4,2
Goed
258 reviews
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The WORST wig company
The WORST wig company! Don’t believe the YouTubers promoting them they get different Wigs from what we buy! I bought a week from them for $500 and the Wig I bought was supposed to be customised with bleach nots… but it wasn’t bleached and I paid extra for the customisation as well. Also I bought it dyed and when I washed it a whole bunch of black dye was running out of it. I washed it about five times and it still runs heavily black! It also tangles and sheds immensely and I literally just bought it a month ago and I’ve only worn it twice and this is everything I’ve gone through… just terrible!!
8 januari 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Good Edi,
We are genuinely sorry to hear about the challenges you have faced with your recent purchase from RPGSHOW. Your feedback is crucial to us, and we deeply regret any disappointment or inconvenience you have experienced.
We understand your desire for a more seamless and natural look with your wig, and we appreciate your choice of the 'light bleach' option. To achieve an even more invisible effect, we recommend considering our 'deep bleach' selection in the future, as it may better suit your preferences.
Regarding the color fading issue you faced with your Jet black dyed wig during the cleaning process, we deeply regret any inconvenience this may have caused. Please know that initial color fading is a common occurrence with dyed wigs, particularly in darker shades. With subsequent cleanings, this issue typically resolves itself, leading to a more stable color appearance over time.
Our dedicated customer service team has been actively trying to reach you via service@rpgshow.com to address and resolve the issues you have encountered. We are eager to collaborate with you to find a satisfactory solution and restore your confidence in both our products and services.
Your feedback is invaluable to us, and we are committed to making things right. I kindly ask you to check your email and get in touch with us at your earliest convenience so that we can further assist you and ensure your complete satisfaction with RPGSHOW.
Thank you for bringing these matters to our attention. We are committed to providing you with the exceptional experience you deserve and hope to regain your trust in our brand.
Warm regards,
Customer Care Team
RPGShow
Terrible company/Terrible customer service
I’ve ordered from this company before. No problems in the past. Now… Terrible company! They do not live up to their promise. I ordered a wig and once I received, I immediately wanted to send it back. It was nothing like the picture and I paid over $600.00 for this wig. I emailed the customer service email requesting to send back. They requested pictures for proof I guess so I sent it over. They stopped responding. I emailed and emailed and never received a response. I did not want to write this review because I know how bad it can hurt a business but this is ridiculous and extremely poor customer service.
1 januari 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Devon,
We extend our sincerest apologies for the recent inconveniences you encountered with our services. Your feedback is invaluable to us, and we deeply regret any inconvenience you have faced.
We are truly sorry to hear about the discrepancies with the wig you received and the challenges you faced in attempting to return it. It is unacceptable that you did not receive a timely response from our customer service team, and we understand your frustration.
Our team has already reached out to you via service@rpgshow.com to address your concerns and facilitate the return process for the wig. We are committed to making this right and providing you with the level of service you should expect from us.
Once again, we express our deepest apologies for any inconvenience you have faced. Your patience and understanding are greatly appreciated as we strive to resolve this matter to your satisfaction.
Thank you for bringing this matter to our attention. We are dedicated to regaining your trust and hope for the opportunity to serve you better in the future.
Warm regards,
Customer Care Team
RPGShow
Tina and team always do a great job
Tina and team always do a great job! I love the last full lace they prepared for me. I had the density customization and it is great! The hair is Burmese with curls to the roots. No matting or shedding. Thanks!
13 december 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Wanda,
Thank you so much for your kind words and for taking the time to share your experience with us!
We are thrilled to hear that you are loving the full lace wig we prepared for you, especially with the density customization.
At RPGSHOW, customer satisfaction is our top priority, and we are dedicated to providing high-quality products and excellent service to our customers. Your feedback motivates us to continue delivering the best possible experience.
Thank you once again for choosing RPGSHOW!
Warm regards,
Customer Care Team
RPGShow
RPG Show has been a reliable source for…
RPG Show has been a reliable source for me for quality wigs at this price point. Their wigs are accurately shown on the website and customer service have always been responsive whenever I had questions or concerns about an order.
16 december 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear MarjorieG,
Thank you so much for your kind words and for choosing RPGSHOW as your go-to source for quality wigs.
We are delighted to hear that you have found our wigs to be accurately represented on our website and that our customer service team has been able to address your questions and concerns promptly.
Ensuring that our customers receive the best products and service is a top priority for us, and we are thrilled that we have been able to meet your expectations in terms of quality and responsiveness. Your feedback is invaluable to us, and it motivates us to continue providing the best possible experience for our customers.
Thank you once again for your support and for being a valued RPGSHOW customer.
Warm regards,
Customer Care Team
RPGShow
Top quality wig…
Very happy with the quality of the wig I received from RPGSHOW. The wig was so natural and the customer service was great to accommodate my requests of customisations. Overall, this will be my go to place for wig purchases.
12 december 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Hushan,
Thank you so much for your kind words and for taking the time to share your experience with us!
We are thrilled to hear that you are extremely satisfied with the quality of the wig you received from RPGSHOW. It's fantastic to learn that the wig felt natural to you and that our customer service team successfully fulfilled your customization requests to your liking.
Your trust in us means a great deal, and we are honored to be your preferred choice for wig purchases.
Once again, thank you for choosing RPGSHOW. We eagerly anticipate the opportunity to serve you again in the future!
Warm regards,
Customer Care Team
RPGShow
I love this unit
I love this unit. It’s one of my favorite ones. Customer service is always excellent and I highly recommend!!
15 oktober 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Dianisha,
Thank you so much for your wonderful review!
We’re delighted to hear that you love your unit and consider it one of your favorites. It’s our pleasure to provide excellent customer service, and your recommendation means the world to us.
Thank you again for choosing RPGSHOW. We look forward to serving you again soon!
Warm regards,
Customer Care Team
RPGShow
These Wigs Are Sexy AF!
This company is my absolute favorite for sexy beautiful glamorous wigs! Every piece I’ve bought is beyond stunning—unique, bold, and absolutely gorgeous. I get endless compliments every time I wear one, and the quality is consistently incredible. These wigs make me feel confident and glamorous, whether it’s for a special occasion or everyday wear. If you’re looking for something extraordinary, look no further!
26 september 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear DrPayne,
Thank you so much for your incredibly kind words and for taking the time to share your experience with us! We are thrilled to hear that our wigs have brought you so much joy and confidence. Your satisfaction and happiness are truly our top priorities, and we are delighted to know that our products have exceeded your expectations.
It's customers like you who inspire us to continue delivering exceptional quality and unique designs. We are grateful for your support and loyalty, and we look forward to providing you with more stunning pieces in the future.
Thank you once again for choosing RPGSHOW. We appreciate you!
Warm regards,
Customer Care Team
RPGShow
Absolutely love this wig!
Absolutely love this wig!! It looks so natural that people think it’s my own hair! The hair is just the right amount of thickness for me and the Yaki looks like relaxed hair. Definitely a winner!
Details below:
WigzbyCharise031
12 inch, Yaki
#3, medium dark brown
13*6 Glueless Swiss Lace Front 200%
Deep Pre-Plucked hairline
Deep Bleach
Light Brown Tinted Transparent Lace
25 november 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Sharon,
Thank you so much for sharing your wonderful feedback with us! We are thrilled to hear that you absolutely love your wig WigzbyCharise031. It's awesome that it looks so natural that people think it's your real hair - that's the best compliment ever!
We take pride in offering wigs with just the right amount of thickness to suit your preferences, and we're delighted that the Yaki texture gives the appearance of relaxed hair. Your happiness is what we aim for, and we're over the moon to hear that your wig is a total hit!
Thanks a million for choosing RPGSHOW!
Warm regards,
Customer Care Team
RPGShow
This wig is absolutely the best I’ve…
This wig is absolutely the best I’ve ever owned! It looks so natural that it’s hard to believe it’s not my real hair. I constantly receive compliments about it; people are amazed by how full and vibrant it is. The color is stunning and perfectly matches my style. I only trust RPG Show for my wigs because they consistently deliver quality and beauty.
1 november 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Janice,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you are loving your RPGSHOW wig and that it has exceeded your expectations.
It warms our hearts to know that the wig has brought you so much joy and confidence. Your kind words about the natural look, fullness, vibrancy, and color accuracy truly mean a lot to us. At RPGSHOW, we strive to provide high-quality products that not only meet but exceed our customers' expectations.
We are delighted to be your trusted choice for wigs, and we are grateful for your loyalty and support.
Warm regards,
Customer Care Team
RPGShow
Don’t You Dare Buy Their Wigs
Worst wig company of all because they’re advertised as if they’re selling high-quality, high-fashioned wigs, but the hair bunches and tangles after the first wash. This company made me lose faith in influencers. I purchased two wigs at once. The first two weeks were beautiful. After the first wash, I could no longer wear them. I’m a person who knows how to take care of wigs, so this was highly disappointing.
30 november 2023
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Pamela,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointing experience with our wigs. We strive to provide high-quality products that meet the expectations of our customers, and it is disheartening to learn that the wigs you purchased did not meet these standards.
We understand the frustration you must feel, especially after initially enjoying the wigs for the first two weeks. Please know that your feedback is invaluable to us, and we take it very seriously. We will investigate this matter further to ensure that such issues are addressed and resolved promptly.
We apologize for any inconvenience this may have caused you and appreciate your understanding. If there is anything we can do to make this right or assist you further, please do not hesitate to reach out to our customer service team [tina@rpgshow.com] .
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in our products and services.
Warm regards,
Customer Care Team
RPGShow
Purchased many wigs over the years
Purchased many wigs over the years. The price has gone up faster than inflation and other companies.
Quality used to be great but literally my last few wigs suffered from extreme toxic smell and were nice.
As another review stated - they are using so much chemical to get the hair nice and the smell 'never' washes away. I hated the smell it made the whole room/house stink. So god knows how you are meant to go out in public and not feel ashamed.
On my last few orders I always 'specified'. Please CHECK the hair before posting it and do not post it to me if it smells...cancel my order. That didn't work at all.
The very last order I said please also send me a photo of the hair before posting. They forgot to do so and it arrived stinking! There is no coordination between the website and whichever company they are buying from clearly. I don't know who their supplier is selling toxic wigs.
The 'special' shampoos they offered to wash to rid the smell did absolutely nothing. I tried everything from washing up liquids, fabric conditioners after trying normal scented shampoos etc.... the smell did not shift.
As a result the hair dried out due to constant washing and scrubbing to get this EXPENSIVE wig to work and became a MOP.
I wasted money on the wig.
Time emailing rpgshow complaining (they could have easily replaced it).
Time sprashing it with freshner.
I'd style it for work, head into a meeting and my hair bunched up. AWFUL and so embarrasing.
Haven't bought a wig since but did try to order a few times after and never can bring myself to it.
I know the wigs have one of the best hairlines but the hair ... the smell?
1 november 2023
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Hi Dear,
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with your recent wig purchases. Your satisfaction is incredibly important to us, and we are truly sorry to hear that the quality of the wigs you received did not meet your expectations.
We understand your concerns regarding the strong smell that corresponds to your recent orders. This scent is caused by the use of styling potions by hairstylists during the styling process, and we want to assure you that this scent is harmless to the human body. We take your feedback seriously and will address this issue with our team to ensure that such instances are avoided in the future.
We apologize for any inconvenience caused by the lack of coordination in fulfilling your request to check the hair before shipping and provide a photo. This oversight is regulatory, and we have taken steps to improve our processes to prevent similar occurrences moving forward.
We genuinely appreciate your loyalty over the years and are saddened to hear that your recent experiences have deterred you from making future purchases. We would like the chance to make this right for you. Please reach out to us at [tina@rpgshow.com] so that we can address your concerns and work towards a resolution that meets your satisfaction.
Once again, we apologize for the inconvenience and disappointment you have faced. Your feedback is invaluable to us as we continuously strive to improve and provide the best possible experience for our customers.
Warm regards,
Customer Care Team
RPGShow
Buy elsewhere
I purchased a custom wig that cost me close to 600. When I received it, I didn't look at it right away, big mistake. I opened it about 2 months later. The smell was horrible, smelled like a locker room. I washed that wig with numerous stuff, washed it over 10 times and the smell was still there. Then there was a huge gap in the middle. The quality of the hair was perfect. So they agree to fix the situation, I thought they'd take the old wig and give me a new one, they sent me the same wig, but it is smaller. So now it does not fit and after 7 more washes the smell did go away, but now I have a fixed smaller wig.
15 oktober 2023
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Empress Lya,
We appreciate you taking the time to share your experience with us. I want to express my deepest apologies for the challenges you faced with the custom wig you purchased from RPGSHOW.
Please know that we take the quality of our products very seriously, and each cap size undergoes rigorous measurement and quality checks before being shipped to ensure they meet our standards.We truly value the feedback of our customers, and it deeply concerns us to hear about the issues you faced, including the odor and missing middle parts. To assist you in resolving the concerns you have raised, we have already reached out to you via email at tina@rpgshow.com. Kindly check your inbox at your earliest convenience.
Your satisfaction is of utmost importance to us, and we are dedicated to ensuring that you have a positive experience with RPGSHOW.
Thank you for bringing this matter to our attention, and rest assured that we are taking all necessary steps to address and resolve these issues promptly.
Warm regards,
Customer Care Team
RPGShow
Mixed Experience: Exceptional Lace, Disappointing Hair Quality
I had high hopes for this lace front wig, but I must admit my experience was somewhat mixed. Upon receiving the wig, I noticed an unpleasant odor, which prompted me to wash it immediately. Unfortunately, during the washing process, I observed significant breakage, especially at the ends. This issue worsened when I attempted to blow dry the hair.
My hairstylist suggested that the hair might be a blend of human and synthetic fibers, though I haven't verified this. Despite my efforts to care for the wig using serums and heat protectants, the hair remained prone to frizz, shedding, and tangling. It's possible that the bleaching process may have compromised the hair's integrity.
On a positive note, the lace on this wig was truly exceptional. It was light, seamless, and nearly undetectable - perhaps the best lace I've encountered on a wig. This quality alone warranted three stars in my rating.
While I had hoped to find an affordable alternative to my usual wig supplier, I ultimately returned to my regular choice. I sincerely hope the company can improve their hair quality to match the excellence of their lace. If they do, I would gladly consider them for future purchases, as I buy wigs frequently.
I share this review with the hope that it might contribute to product improvements, potentially offering wig enthusiasts like myself another reliable option in the future.
It’s important to note that I submitted this review on their website on Aug 28, 2024, but it was not posted. I believe constructive feedback is valuable for improvement, so l am sharing it here instead.
Product: Long Side Part Wavy Champagne
Blonde with Highlights Lace Front Wigs -
RogerMedina018
6 juni 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Kerysa,
Thank you for sharing your detailed feedback on your experience with the Wig RogerMedina018 from RPGSHOW. We genuinely appreciate your thorough assessment and constructive criticism, as they provide us with valuable insights to enhance our products and services.
We are thrilled to learn that you found the quality of the lace on the wig to be exceptional. Your positive feedback highlighting the lace's lightness, seamlessness, and undetectability is truly encouraging for us. Rest assured, we are dedicated to maintaining this high standard of excellence in our lace quality.
Furthermore,we assure you that our website has always utilized 100% real human hair, and there has never been any mixing of synthetic fibers. We also value your concerns regarding issues such as odor and entanglement. Ensuring that every aspect of your shopping experience with us is satisfactory is of utmost importance to us. To address these concerns promptly and effectively, we have already contacted you via email at tina@rpgshow.com. We kindly ask you to check your email at your earliest convenience for further assistance.
We sincerely apologize for any inconvenience you have experienced. At RPGSHOW, we are committed to providing exceptional customer service and ensuring that every interaction with our brand is a positive one. Your feedback is invaluable to us, and we are fully dedicated to resolving any issues you may have encountered.
Warm regards,
Customer Care Team
RPGShow
Just gorgeous hair!
The customer service was great. My wig arrived on time. The quality of the hair is the best. The color is just gorgeous. I am a beginner after losing my hair during chemo treatments. Since it was one of my first wigs, I didn't mind the cost as long as I got quality. Wow! Seriously, I recommend RPGShow. You will be so happy. Worth every penny.
24 juli 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Yvette,
Thank you so much for taking the time to share your experience with RPGSHOW! We are thrilled to hear that you are satisfied with the customer service, timely delivery, and the quality of your wig. It warms our hearts to know that we could provide you with a product that met your expectations and brought you joy.
We are truly honored to have been a part of your journey, especially during such a challenging time. Your kind words and recommendation mean the world to us.
Thank you for choosing RPGSHOW. We wish you all the best and hope that your new wig continues to bring you confidence and comfort.
Warm regards,
Customer Care Team
RPGShow
I worked with Tina and the customer…
I worked with Tina and the customer service was amazing! Quick responses to my emails and clearly communicated every step of the way for my exchange.
11 juli 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Paula,
Thank you so much for your kind words!
We are thrilled to hear that you had a positive experience working with Tina and that our customer service met your expectations. Providing quick responses and clear communication is something we strive for, and we're glad to hear that it made your exchange process smooth.
We appreciate your feedback and look forward to serving you again in the future!
Warm regards,
Customer Care Team
RPGShow
This is an update on how much I love…
This is an update on how much I love this hair!
I recently traveled to Italy, and the wig was perfect 😍!
It stayed on the whole week I was there, showered and slept with it; I didn’t need to do anything.
20 mei 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Gessie,
Wow, thank you for sharing your amazing experience with us! We are thrilled to hear that our wig accompanied you on your trip to Italy and performed so well.
It's fantastic to know that it stayed on perfectly throughout your stay, requiring no extra maintenance. Your satisfaction is our priority, and we're delighted that our product added to the enjoyment of your trip.
Thank you for choosing RPGSHOW, and we look forward to providing you with more exceptional products in the future!
Warm regards,
Customer Care Team
RPGShow
Top quality, Honest, and A Gem in the Industry
Top quality. Customized and provided the opportunity to create a very specific piece. The shipping is exactly as it states, no sooner and no earlier, so be sure to align your expectations exactly to what the site outlines. The best thing is not just the quality but that you really know what you are getting. Honest and informative. I am a repeat customer and I highly recommend.
1 april 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Vivica,
Thank you for your glowing review! We're thrilled to hear that you appreciate the top quality and customization options.
We take pride in being transparent about our shipping timelines to manage expectations effectively. It's fantastic to hear that you find our platform both honest and informative.
We truly value your continued support as a repeat customer and appreciate your recommendation.Thank you for choosing us!
Warm regards,
Customer Care Team
RPGShow
Love this wig
Love this wig. It blends really well with natural hair. Every one always asks me how I grow my hair so long.
29 mei 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Sandra,
Thank you for your positive feedback! We're thrilled to hear that you love your wig and that it blends seamlessly with your natural hair. Your support means the world to us!
Warm regards,
Customer Care Team
RPGShow
Thoroughly Satisfied
RPGShow is always professional and have done a fantastic job with each wig I have purchased. I am thoroughly satisfied with their work.
2 april 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Vanessa,
We are delighted to hear about your positive experience with RPGSHOW! Thank you for your kind words and for trusting us with your wig purchases.
Our team works hard to maintain a high level of professionalism and quality in every aspect of our products and services. Your satisfaction is our top priority, and we are thrilled to have met your expectations.
Thank you for being a valued customer of RPGSHOW!
Warm regards,
Customer Care Team
RPGShow
Quality guaranteed
I have been purchasing RPGshow wigs for years. I really enjoy the lighter color units because it’s so hard to find quality blonde/golden bronze wigs. I typically buy one every season. The reason I choose to shop with them is because of the quality, there’s usually a great sale during the holidays and the color options. I always know what to expect. The quality is outstanding and they last for years!
14 april 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Chereese,
It's wonderful to hear about your long-standing loyalty to RPGSHOW and your positive experiences with our products!
We are thrilled that you enjoy our lighter color units. We take pride in offering a wide range of color options to cater to our customers' diverse preferences.
Thank you for highlighting our quality, consistency, and durability. We appreciate your trust in us and are glad to hear that our wigs have been lasting you for years. We strive to provide excellent products that meet your expectations season after season.
We are grateful for your continued support and look forward to serving you with more exceptional wigs in the future!
Warm regards,
Customer Care Team
RPGShow
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