I first learned about this company through an influencer on social media and decided to give them a try. Let me start by highlighting their customer service. Their response time is quick, they genui... Toon meer
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Great wig retailer! I have ordered several wigs from this company and I can tell you it is a great value/well-made product for the price point. I have not been disappointed and the only time I was,... Toon meer
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It was not blonde atall!! I received a black / orange golden coloured curly wig which I was extremely upset about after waiting a long time to receive it. I had to send it back to China to get a refun... Toon meer
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I love the glueless wig , it’s easy to wear, comfortable, and great quality. I’ve purchased several wigs from RPGSHOW over the years and always receive compliments whenever I wear them. The hair lo... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
RPGSHOW.COM is a premier full lace and lace front wig company that has been taking the industry by storm since 2007! With a knack for head turning designs, and a niche for customer care, RPGSHOW.COM proves to be a leader in the lace wig industry! Please note: RPGSHOW ONLY official website is WWW.RPGSHOW.COM
Contactgegevens
Verenigde Staten
- 1-718-213-4099
- service@rpgshow.com
- www.rpgshow.com
4,2
Goed
258 reviews
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Quality and Natural Looking Wigs
I have been using RPGSHOW since 2016 and I must confess that the quality of their wigs have always been the same up until now. I have bought so many wigs from different vendors and the quality is no where close to that of RPGSHOW. I always get the curly hair as it looks so much like my hair. Their hair looks natural. I have been working in the same place for 5 years and no one has ever suspected that I am putting on a wig.
RPGSHOW has an excellent customer services. Always ready to answer questions and provide clarifications as needed. RPGSHOW is a place to go when looking for a quality and natural looking hair.
10 april 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Canero,
Thank you for your continued support and loyalty to RPGSHOW since 2016! We are truly grateful for your kind words and for entrusting us with your hair needs over the years.
We are thrilled to know that our curly wigs have captured the essence of your natural hair, providing you with a seamless and authentic look that blends effortlessly. It is wonderful to hear that our wigs have helped you maintain your confidence and style at work without anyone suspecting a thing.
At RPGSHOW, we take pride in not only offering top-quality products but also in providing excellent customer service.
Thank you once again for your loyalty and for choosing RPGSHOW. We look forward to continuing to provide you with top-notch products and service in the years to come.
Warm regards,
Tina
RPGSHOW Customer Care Team
The quality of their products is top notch
The quality of their products is top-notch and they always go above and beyond to ensure customer satisfaction. I am always happy with my purchases and I will continue to be a loyal customer. I highly recommend RPGSHOW for anyone looking for high-quality hair products and exceptional customer service. Their attention to detail and dedication to their customers truly sets them apart from other businesses.
1 april 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Hi Aziza,
Thank you so much for taking the time to share your wonderful feedback about RPGSHOW! We are thrilled to hear that you are delighted with the quality of our products and our commitment to ensuring customer satisfaction.
Your kind words truly mean a lot to us, and we are grateful for your continued loyalty and support. It's customers like you who motivate us to go above and beyond in providing the best possible experience.
We are dedicated to maintaining our high standards and attention to detail to ensure that every purchase exceeds your expectations. Your recommendation means the world to us, and we are honored to have earned your trust.
If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We are always here to help and ensure that you have a fantastic experience with RPGSHOW.
Thank you once again for your glowing review and for being a part of the RPGSHOW family. We look forward to serving you again soon!
Sincerely,
Tina and the Rpgshow Customer ServiceTeam
I wish I could give RPGShow's wig…
I wish I could give RPGShow's wig "sofiathewigstylist003" a zero-star rating for the horrendous experience I've had with it. I ordered what was described as a stunning Caramel blonde wig for my wedding, only to receive a dismal gray mess.
Immediately upon its arrival, I noticed the stark difference between what was advertised and what I received. The brown roots are not the same, The dye job far from blonde.
I contacted their customer support within 20 minutes of delivery, as per their return policy, requesting a return label and a refund. Little did I know that this would be the start of a frustrating ordeal. Despite sending no less than seven emails pleading for resolution, I received nothing but radio silence from RPGShow when they acknowledge their incompetence and say they'll send a return label. Mind you, this is the second time in the past couple months going through a headache with their beyond unethical goons.
I have resorted to opening PayPal disputes (that's how I got my money back a couple months ago, and what I have to do now). RPGShow's attempt to coerce me into paying for return shipping, despite their policy clearly stating otherwise for cases reported within 7 days, is utterly reprehensible. It's beyond distasteful; it's downright disgusting.
This isn't my first rodeo with RPGShow. In the past, I've tolerated their inaccuracies, often resorting to dyeing or tweaking their wigs to salvage some semblance of value. But enough is enough. I refuse to be taken advantage of any longer. I've spent $638 on a product that is a far cry from what was advertised, and I request a full refund already.
14 maart 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Hi Breanna,
We sincerely apologize for the inconvenience you've experienced with Rpgshow. We understand your frustration and want to assure you that we take your concerns very seriously.
After the email communication, we finally realized that return for a refund is your only need so we agreed and actively promoted the return process. (please note that due to the 14-day free return and exchange policy of our website, the return shipping fee is paid by the customer)
We udnerstand your concern for the shipping fee and agreed to bear the return shipping. However, due to some objective reasons, the prepaid return label was not sent to your email on time.
Therefore we hope to solve this problem as soon as possible through the 2nd solution. Could you please check your email box? We have sent the detailed via service@rpgshow.com. Please check it to let us know your thoughts.
Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention.
Sincerely,
Tina and the Rpgshow Customer ServiceTeam
Not Interested In Customers…only their money
I made contact with Tina at RPG Show prior to ordering a unit to insure that my request was doable and within a reasonable timeframe. She responded very quickly advising that it could be ready in 4 to 5 days.I placed the order and received pictures of a unit 6 days later…not sure who’s unit and was advised that if it was ok…it would ship and I would get tracking information…this is the last I heard from them. I have emailed everyday since with no response. Upon checking…this is Chinese new year and it goes on for 15 days. So either this is a scam or they took the money and shut down to party for Chinese new year without advising their customers that there would be a delay or how about not accepting the job since I did email them prior to placing the order to make sure it was doable. Bottom line…this company cares nothing whatsoever about their customers…only their money…save yours and shop somewhere else.
15 februari 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Hi D. Wright,
We sincerely apologize for the inconvenience you've experienced with Rpgshow. We understand your frustration and want to assure you that we take your concerns very seriously. We are truly sorry for the lack of communication and the delay in processing your order.
While it is true that Chinese New Year may have caused a delay in our operations, this is no excuse for the lack of transparency and communication on our part. We should have proactively informed you about the potential impact of the holiday on our production and shipping schedules.
We are committed to resolving this issue and ensuring that you receive the quality service you deserve. Please allow us to investigate this matter further and provide you with the necessary updates on your order. Your satisfaction is our top priority, and we will take all necessary steps to address your concerns and regain your trust.
Please feel free to contact us directly at service@rpgshow.com so that we can assist you personally and expedite the resolution of this situation.
Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention.
Sincerely,
Tina and the Rpgshow Customer ServiceTeam
Good wig but it sheds too much
I ordered the Dominic002 wig in April 2022 and it didn't really look the same as the pic on the website but it was still a beautiful wig smells nice and feels soft. Out of all the wig companies lve ordered from rpgshow was the best one.even one year into wearing the wig I would still get compliments. The only issue that I have with this wig is that it sheds too much. This wig is too expensive to be shedding like that. Rpgshow needs to do something about it.
19 januari 2023
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Hi Me'lissa,
Thank you for sharing your experience with the Dominic002 wig from RPGshow. We're glad to hear that you found the wig beautiful, with a pleasant smell and a soft feel. It's wonderful to know that you received compliments even a year after wearing the wig.
We appreciate your feedback regarding the shedding issue. We take quality control seriously, and we will certainly take your experience into consideration for future improvements. We aim to provide high-quality products that meet our customers' expectations, and we will work to address this issue with the Dominic002 wig.
We value your support and hope to have the opportunity to serve you again in the future. If you have any further concerns, please don't hesitate to reach out to our customer service team.
Thank you for being a valued customer.
Warm regards,
RPGshow Customer Service Team
Long wait times no response from…
Long wait times no response from customer service going on week three no hair DO NOT ORDER
15 december 2023
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Hi Teasha，
We sincerely apologize for the experience you've had with our customer service and the extended wait times. This does not reflect the standard of service we aim to provide. We understand the frustration of not receiving the expected response and the delay in receiving your order.
We take your feedback seriously and would like to resolve this issue for you as quickly as possible. Please reach out to us at service@rpgshow.com with your order details, and we will work diligently to address this matter and ensure your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best Regards,
Rpgshow Customer Service Team
RPGSHOW 1st Class Customer Service
It was my first time buying the wig that cost $600.00 dollars and it was a beautiful 16 inch colorful blend so I paid extra. I bought it in June 2023 and by October 2023 it had some shedding and lost some length. I contacted RPGSHOW and we exchanged a few emails and I told them I loved the product but it shedded quite a bit! I provided before and after pictures per their request. They responded on how to provide great care going forward and gave me some credit to purchase another wig!!! I was so pleased that they took the time to communicate with me. My best friend has been a long time customer and I will remain with RPG as well! Great service goes a long way and RPGSHOW is number 1 with customer satisfaction!
10 augustus 2023
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Kaye,
Thank you for sharing your experience with RPGshow. We're delighted to hear that you found our 16-inch colorful blend wig beautiful and that you were pleased with the level of service you received.
It's disheartening to hear about the shedding and loss of length you experienced with the wig. We appreciate your patience in communicating this to us and providing before and after pictures. We're glad that our team was able to address your concerns and provide helpful guidance on maintaining the wig, as well as offering you credit towards another purchase.
We value your satisfaction and appreciate your loyalty as a customer. Your kind words and support mean a lot to us, and we look forward to continuing to serve you and your best friend in the future.
If there's anything else we can assist you with, please don't hesitate to reach out to us at service@rpgshow.com. Thank you for choosing RPGshow.
Warm regards,
RPGshow Customer Service Team
I love RPGSHOW
I love this website. They make custom fit wigs to my head which has changed my confidence GREATLY! The wigs are great quality and so comfortable. I will never shop at another store again!
15 augustus 2023
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Hi Rachael,
Thank you for sharing your experience with us. We're thrilled to hear that our custom fit wigs have made a positive impact on your confidence and that you've found them to be of great quality and comfort. Your satisfaction is our priority, and we're delighted to have been able to provide you with such a positive experience.
We truly appreciate your loyalty and support, and we're honored to be your go-to store for wigs. If there's anything else we can do to enhance your experience further, please don't hesitate to reach out to us at service@rpgshow.com. Thank you for choosing us.
Warm regards,
RPGshow Customer Service Team
My experience with RPGshow for the past…
My experience with RPGshow for the past five years has been great. The wigs are beautiful and you will never have to worry on the quality. Their quality of wigs are above reproach, best of the best and top notch. The styles are beautiful and real looking. I would say each wig is worth every dollar. The customer care rep,Tina, is honest, knowledgeable and always there to make sure their customers are satisfied.
28 september 2023
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Hi Angie,
Thank you for sharing your wonderful experience with RPGshow. We're delighted to hear that your experience with our wigs over the past five years has been great and that you have found them to be of exceptional quality. Your satisfaction is our priority and we take great pride in providing our customers with top-notch products and service.
We're thrilled that you appreciate the beauty and real-looking styles of our wigs, and we're truly grateful for your support and kind words. Tina and our customer care team are dedicated to ensuring customer satisfaction, and we're pleased to hear that they have been able to provide you with honest and knowledgeable assistance.
We value your loyalty and will continue to strive to meet and exceed your expectations. If there's anything else we can do to serve you better, please don't hesitate to reach out to us. Thank you for being a valued customer of RPGshow.
Warm regards,
Rpgshow Customer Serivce Team
Great Wig construction poor hair quality
There are several pros and cons I experienced this is an honest and authentic review.
I spent $900 on the ash blonde wavy wig. It was expensive because I paid extra for the coloring, Full Lace, bleached the knots, and a “fake scalp”. The construction of the wig is beautiful and the lace quality was amazing no one could tell it was a wig even though I went from jet black (natural hair color) hair to ash blonde everyone thought I just dyed my hair. Now the hair it’s self was extremely damaged from over processing which is surprising because it took a month to receive the wig and the excuse was that they were taking they’re time processing the color to avoid damage. I ordered a 22 inch one month later it’s an 18inch wig because I had to keep trimming the ends so it the hair doesn’t look fried. It’s sheds like crazy which is expected because most blonde wigs does regardless of the quality. But my issue was that the shedding was actually the hair breaking off because it was so over processed. I believe that if I had ordered this wig exactly the same without the custom color the wig would last years but due to the hair being over processed and absolutely fried it didn’t last past one month. I’m likely going to have to cut it into a bob when I reinstall the wig which is unfortunate because I paid extra for length. Was it worth the $900? absolutely not. Would I say don’t order from Rpg show ? No but I would stick to black or darker shades because I personally had a bad experience with the hair quality.
30 september 2023
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Hi Jonina,
Thank you for taking the time to provide detailed feedback on your experience with our ash blonde wavy wig. We appreciate your honest and authentic review, and we're truly sorry to hear about the challenges you encountered.
We're glad to hear that you found the construction of the wig beautiful and the lace quality amazing, giving you a natural look after transitioning from jet black hair to ash blonde. We understand your disappointment with the condition of the hair itself. It's indeed concerning to learn that the over processing led to significant damage, resulting in excess shedding and the need for frequent trimming.
We apologize for the inconvenience caused and understand your disappointment. Your experience is not in line with the standard of quality we strive to deliver. We will definitely take your feedback into consideration for further improvements to our processes and product offerings.
We value your support and are committed to making this right for you. If there's anything we can do to address your concerns or if you'd like to discuss this further, please do not hesitate to reach out to our customer care team service@rpgshow.com.
Thank you for bringing this to our attention. We genuinely appreciate the opportunity to improve and serve you better.
Sincerely,
RPGshow Customer Service Team
Beautiful _ I judged too quickly
I wanted to give a deserving updated review. I initially gave this wig a zero and was so upset that I spent so much money and the wig did not look like the picture. I even stated it was my worst wig ever and I own hundreds. I was so wrong. It did not have the perfect synthetic look but when I styled it - 20 minutes- it is absolutely gorgeous and worth every penny.
The hair is healthy , soft, full and realistic. The scalp looks natural and it is glueless. I have received so many compliments that I wanted to make amends for the negative review. This is definitely a high quality wig , deserving of a excellent review . 5 star
26 september 2023
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Hi Nichelle,
Thank you for updating your review. We're pleased to hear that after styling the wig, you found it to be absolutely gorgeous and worth every penny. Your acknowledgment of the healthy, soft, full, and realistic nature of the hair, as well as the natural look of the scalp and glueless design, is truly appreciated.
We're delighted that you've received numerous compliments and that your experience has turned around to warrant a 5-star rating. Your satisfaction is our priority, and we're grateful for the opportunity to address your initial concerns and provide you with a high-quality wig that you're pleased with.
We genuinely appreciate your updated review and your support. If there's anything else we can assist you with or if you have further feedback, please feel free to reach out to us.
Thank you for choosing us.
Warm regards,
RPGshow Customer Service Team
I love the cap size-1 (circumference…
I love the cap size-1 (circumference 21.5" - 22"). It’s a snug fit. The wigs that I’ve purchased are silky smooth and soft. You get a good wig when you purchase from RPGSHOW. They sale great quality wigs. I’ve purchased two and love both of them. I will be purchasing more.
8 september 2023
Review zonder uitnodiging
RPGSHOW wig is a great company
RPGSHOW wig is a great company
I have had awesome experience purchasing wigs from them since 2018
All my wigs still look like new
The lace is the best
Customer service is excellent.
I would recommend it to anyone.
9 augustus 2023
Review zonder uitnodiging
I’ve been ordering from this website…
I’ve been ordering from this website for years now. And with time i figured what suits me the most of their wigs and with which hairstylist. I’m really satisfied with their customer service and their professionalism in managing some problems that accrued. I definitely recommend them
2 augustus 2023
Review zonder uitnodiging
Rpgshow hair is so good,raw donor hair…
Rpgshow hair is so good,raw donor hair and durable. Although my last purchase was delayed but as soon as I received my wig, I was so satisfied and happy
10 juli 2023
Review zonder uitnodiging
Very good products!!
Wigs on RPGSHOW are so beautiful and natural!! I love their products and I am feeling so good with! Big up to their customer service, they are very cool and professionnal.
30 juni 2023
Review zonder uitnodiging
Absolute sham
Absolute sham. The wig was the wrong color; they sent me an orange wig. They also sent the wrong size, 10 inches instead of 16 inches. I spent over £200 and waited for 4 weeks for a cosplay wig to turn up. They disguise themselves as an American wig company, but they are based in CHINA. AVOID AT ALL COSTS.
DON'T WASTE YOUR TIME AND MONEY.
27 juni 2023
Review zonder uitnodiging
Amazing online wig shop
This is one of the best experiences I had with a wig shop online. The selection of products is amazing, there is so many different styles, colors and all of them can be customized as well. The quality of the hair is excellent, I always ordered straight silky hair and I wear it every single day, the hair stays silky for a long time. I would also like to mention that their shipping is super fast, the wig always arrives in 7 days max, which is great because it is reliable and I can always count on it for certain events. The customer service is really good, fast response, always ready to assist. And as their customer I always enjoy the coupons:)
16 juni 2023
Review zonder uitnodiging
Great customer service
I ordered my new wig and before sending my wig, RPG sent me a picture of what my wig would look like. I asked if they could lighten it up and without hesitation they agreed. Before sending my new wig they sent another picture after lighting my wig just to make sure I was satisfied! After receiving my wig I was in love with it!!I love RPG's great customer satisfaction !!
14 juni 2023
Review zonder uitnodiging
Wig looked like a bunch of pigeons had…
Wig looked like a bunch of pigeons had an orgy on it. Awful! Customer service did not care that i was unhappy refused to give refund. Hair is no different than them cheap 200 dollar AliExpress wigs. Just has a jacked up price
9 mei 2023
Review zonder uitnodiging
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