Ryman Stationery Reviews 8.072

The customer service team were superb with communication and support when I had a problem with a shredder. They resolved the matter quickly and kept me informed every step of the way.

the experience was quick and easy... I took in a used ink cartridge and was able to buy replacement ones.
They had what I needed in stock.... I left the used cartridge with them - to recycle.

So gutted as had high expectations.

Ordered 2 garden table sets. Received confirmation via email, monies taken and was awaiting delivery for 27/02/2026, so as iv seen these sets in other stores I know I like them and the quality is brilliant and as Ryman is reputable that if any issues arose after delivery it would be dealt with.

So to make room for 2 x 6ft of tables and 8 chairs I disposed of my own set, theres no way I could have had these items delivered with my own set out there too.

Today 26/02/2026, received an email which I thought yayy delivery date..only to see its a cancellation of both items as appears their stock levels didnt match up hence shown in stock on line and no stock, so they have refunded me very fast ..my payment method meant I was refunded within 24hrs so thats good.

What I am Really unhappy about apart from not getting my items, gutted is a understatement and frustrated, but it is that I actually replied to their customer service email to me, (its not a no reply one) and my email bounced back to me ,saying delivery address not recognisable etc.

I hate when companies do that, I much prefer if says this is a no reply email, I did look and couldn't see No Reply.

So although they updated me within couple days of order that items are cancelled by them and refunded to me,I now have no garden table or chairs ,the price on the website of items ordered has now doubled back up to what i guess is their normal selling price, though at least now website does now show items as 'Out of stock'.

I know some will say I shouldn't have given mine away until day of delivery but I needed the space to accommodate the 2 new sets due as its large.

Looks like sadly im going to have to look elsewhere though the sets were at a excellent sale price so its even more upsetting that I did not receive them,and yes I know theres way worse things in life to be upset on, lol, but my garden is pretty much my life these days.

So I'm sorry but I have to give 1 star review as a brand new online customer to Ryman im unhappy on the whole first online shopping experience with them, though im glad the refund was so fast and yes I do understand stock levels but as a customer it is still frustrating.

Very helpful & friendly staff. Store always well stocked with good selection of high quality products & some great savings.

My boxes arrived in good time and everything was good.

I was treated quickly and while this with a new member of staff he only need assistance as to how to register the credit to my membership card.

Absolutely amazing service from Gary, Manager, Rayman store, Barrow-in-Furness, Cumbria.
Gary went above & beyond to get me a Roka bag, service was excellent, he had a brillant, friendly personality. Credit to the store. Will definately return. Thank you
Gary.

Got what I ordered, when I wanted, for a reasonable price.

A big thank you to the Ryman's staff in Sidney street, Cambridge. They have helped me so much with printing ect. Friendly, helpful service with a smile, goes a long way! Thank you so much for all your time and effort, much appreciated!
Kind regards,
Tabitha Womack-Evans

Although Rymans sorted the subsequent delivery’s, (because the contents kept getting broken,) they don’t seam to grasp the concept that if they ensured packages were adequately cushioned, and not just in a plastic bag then a cardboard box the items inside would not get damaged. Three deliveries of the same item!!!

I was disappointed that my order was not delivered by next day delivery, so I contacted Ryman customer services. My concern was immediately addressed and I had a courteous and regretful reply which included a refund of the full cost of the next day delivery.
This problem was not Ryman's fault, but their carriers', so I appreciated their speedy and generous gesture.

Ordered a filing cabinet online. It was damaged when I unpacked it: packaging was poor so I wasn’t surprised
Contacted customer service, offered refund or collection of damaged articles. I foolishly opted for latter
Collection arranged but courier never turned up, I wasted a day waiting in
Still trying to arrange another resolution, just been told “case closed”….
Find a different supplier, is my advice

I loved that I could choose pick up from store for free. Ordering easy and pick up smooth process. Item itself was adorable. Thank you.

I recently went into the Ryman store in Union Street Glasgow . Both assistants, Ryan & Tracy were extremely helpful .
My experience with both Ryan & Tracy reminded me just what a valuable asset sales assistants are - something which cannot be replicated online . Thank you both ! I will definitely be back ( in person !) to this store .

v helpful shop assistants

Easy to order, good service on collection. Item good quality.

The shop is great, the staff are very helpful and nice, all staff smile when you come in and easy to talk too.

I only got half of my order. I spoke to the shop and they said that they would reorder the missing piece, then I had an e-mail saying that I would get a refund, which I did get, so I was a bit confused. I went into the shop to check what was happening and they said that nothing was on order and to order the item again.

10/10 service by Clare in the Edinburgh West End store who helped print and bind (and re-bind) my exam material. She was so friendly and helpful during a very stressful time.

I was able to click and collect online with collection from store the same day. Delivery can be awkward if times not guaranteed.