Ryman Stationery Reviews 8.072

Good choice of items.
Excellent offers.
Arrived in first class condition.
Received on date promised

Ryman Bromsgrove on a Sunday afternoon..... absolutely miserable young guy behind the counter, no help at all, on his phone. I know the wages are rubbish, I know nobody that age wants to be working on a Sunday, but if you can't offer even the tiniest bit of politeness or customer service, get another job or do something else. Your employer and customers deserves better than that.

This is a great shop discovered in Bluewater. Loads of fantastic stationery and different goods. There’s a lack of decent stationery shops around.
Friendly staff and also gained a chocolate with my purchase- thank you 🙂

Great experience I think! You need to say on what date and where, otherwise it might be difficult to remember.

I had problems finding a refill for a ballpoint pen, but Rymans came to my rescue! Brilliant!
Delivery was very quick and good email notification about my order.

My first order was spot on.
Great service.
Quick and efficient
Unfortunately the courier fedex for the second order as not all arrived, still waiting on 4 boxes.
I know this is not your fault but thought I would just mention it.

I have ordered an item online but not received notice of it having arrived for collection though it is past the suggested date of arrival.

Hello, Karen jensch.

Thank you for getting in touch, the reference for your enquiry is RYM-6497880

If you wish to provide any additional information, please reply to this email.
Here is what you told us:
I would just like to pass on my high regard. You’re members. Of staff are absolutely amazing, There level of customer service is outstanding they’ve been helping me with printing off documents required during my illness. Over the last year they are so paitent with me and my phone. There’s a great new lady quite petite blk hair tied back. She is especially kind friendly and knowledgeable. Keep up the good work. A very satisfied melton Mowbray. Customer.

Delivery to my door within days of ordering. The printer was well packaged and I was able to start using it immediately.

Thank you for your sketchbook.
It was value for money, came just in the nick of time for me to start creating some new graphics that I had in my minds eye.

Bought speed comfort radiator fan from these guys, product arrived quickly.
When I opened it the plug was damaged and the fans were dirty and product was clearly used also showing some yellowing of the white plastic.

Contacted customer support asks for pictures off the product which I provided and was advised they would liase with 3rd party company.

Took 2 weeks to get a return lable, sent proof of purchase and yold again will take 2-3 days as they wait to hear back from 3rd party re my refund. Still waiting for my money back.

Shocking customer service.

Fast delivery, very happy with my purchase, nice quality products. Would definitely recommend this company. Thank you Ryman

If I could leave a zero I would. I have no idea how this company stay in business.
We ordered a suitcase from them. I had no idea they sold suitcases, but apparently they do. When it arrived they’d sent the wrong one.

I got in touch with them and told them this and asked them to send the correct one and pick up the incorrect one. They then advised me that the suitcase was now out of stock, so I asked for a refund. A day later they got back in touch to tell me that it was actually in stock, so they could send me the correct case after all. I asked them to confirm that they definitely had the case in stock, as it was getting quite urgent and I would need to purchase one from elsewhere if not. I was assured their system said they had it in stock.

They refused to send me the suitcase I’d actually ordered until they had the other one back. Whilst I do understand this, is was their mistake, so the correct thing to do (if a doorstep swap wasn’t an option) would be to process both concurrently and have a little faith in your customer that they actually will return the incorrectly delivered suitcase. Clearly I didn’t want that suitcase and had no issue for it (plus it was £47.99, so not exactly a fortune) Anyway, they asked me to pick a date for collection from options provided. I did. The next day they again asked me to pick a date from the options provided. I did again.

By this stage I was getting quite frustrated. I urgently needed the suitcase and couldn’t wait for them to waste days only to ask me the same question again (remember they won’t dispatch the case I actually ordered until they get this back). As a result I asked for it to be escalated to a manager.

The next day, a manager contacts me and essentially reiterates the same thing. Only they still hadn’t arranged the collection and my twice selected date is now not an option. The manager tells me the quickest option will be for me to take it to a store… why should I have to go to a store?! It was your mistake!

Anyway, I arrange a new collection date and when the case is collected I email them (as instructed) to ask them to process the despatch of my he actual case I ordered, which I’ve been assured will be expedited.

I don’t hear anything back until the next day… guess what!? They don’t have it in stock, so will be processing a refund.

The levels of incompetence are staggering.

Edit following reply - may I suggest that Ryman’s consider changing their internal policies then, so they aren’t penalising the customer further for their mistake. Also, serious staff training is definitely required given the mistakes made and that no two people seem to say the same thing.

Recently received great customer service from the Stafford branch. All members of staff were very helpful, facilitating easy collection and advising they would be happy to take orders over the phone for future requirements.

Excellent service- perfect size great communication - easy pick up.
Staff friendly in shop .

So easy to order and pick up at my local branch. A lot cheaper than anywhere else too.

Very pleased

I absolutely love my new containers that fit my Christmas gift wrapping paper rolls perfectly. I got another for my other rolls of paper. Good quality, reasonable price and good delivery service!

First time to order from this company online . I receive orders, unfortunately the box and the covers were damaged. Contacted the customer service. Shout out to the female staff being professional, efficient and she represented the company very well.
I received a replacement intact .
The product is cheaper than compared to B&Q despite its on December promotion.
It is clear and stackble . I use it not just gift wrappers but bits and pieces for the Christmas. Makes my storage clean and tidy.
A very happy costumer.

My order arrived to collect earlier than expected.