Safemeetandgreet 

DO NOT USE
32 calls to get car collected, took over an hour on total.
Wasn’t collected from orange car park as stated had to drive to green car park
No paperwork or checks. Had to hand over key as would have missed flight.
Return flight told waiting time of an hour.
Car eventually turned up covered in a thick red dust, huge amount of miles added and petrol used.
Not even worth 1 star.

Rude staff, not answering calls.
Having to pay extra cost of £13 parking ticket (£26 in total)
Waiting 2 hours for car to be returned
Having just received a parking fine from Stansted from someone driving my car whilst I wasn't even in the country
DO NOT USE THIS COMPANY - TERRIBLE

2 hrs to get the car on return some had been waiting longer. Disrespectful staff who were rude and un helpful . Stories of cars left in car park with fees for 15 days keys to cars lost. Left our car on a different level with the key on the front wheel to avoid the very upset customer on level 5 waiting for their cars Avoid this company at all costs

Avoid at All Costs

This was, without question, the worst airport parking experience I have ever had.

We booked with Safe Meet and Greet in advance, providing all our travel details and confirming that we would arrive at Stansted at 6am. Despite this, we struggled to get hold of anyone on the phone when dropping off the car.

The real problems started on our return.

Having booked and paid for a "Meet and Greet" service, I expected the car to be waiting for us when we arrived back at the airport. Instead, after finally getting through on the phone, I was told there would be an estimated wait of over 90 minutes for my car to be returned.

My father is 80 years old and simply could not stand around waiting for that length of time after a flight. I repeatedly called for updates and was eventually told that if I wanted the car sooner, I would have to go and collect it myself.

So much for "Meet and Greet."

I ended up paying an additional £25 for a taxi from Stansted and travelled approximately 15 minutes down country lanes to collect my own vehicle from what appeared to be a grubby scrapyard in the middle of nowhere. There was no proper office, just a locked portable cabin. I have photographs of the site.

The whole experience was stressful, inconvenient and completely contrary to what was advertised. A meet and greet service should not involve customers paying for taxis and collecting their own cars from an off-site compound.

I genuinely believe Compare Your Parking should review whether this operator should remain on its platform.

My advice: DO NOT BOOK with this company. If you have booked and experience similar issues, I would strongly recommend requesting a full refund.

Safe Meet and Greet were neither "safe" nor "meet and greet."

DO NOT USE SCAM!!!!!!

NO MEET AND GREET CAR DIDNT MOVE ENDED UP WITH BILL FOR £337 WILL NOT LET IT REST .VERY ANGRY .GOING TO REPORT .

At drop off, we were unable to get through on the number provided en route to the airport. Went to pick up location, no one there. Left. Then get phone call back saying come back (having left and paid the £13 drop off fee) and park and car in short stay and, after further delay, a man arrives and takes keys (we refuse to pay a second £13 fee).
Car stayed in Stansted Orange short stay car park all week.
At pick up, we rang after clearing customs, 1 hr 07 mins later and after chasing phone calls (they said it would be an hour) a man arrived and drove the car from where we'd parked to the drop off zone in Stansted Orange car park with a refreshed ticket. Paid the £13 charge and left.

Did not reliably answer the phone. English was no-one's first language. Delays compared with advertised times. £26 (2 x £13) on top of the fee advertised on the price comparison website.
More stress than it's worth. never had trouble with smaller companies before. But int he future maybe just go with the main airport meet and greet.
UPDATE: Received a penalty notice a week later. They left the car in short stay all week then tailgated someone out of the barriers when we went to collect it, then drove back around to give us the car as if it had been parked off site all week! Remarkable.

PLEASE DO NOT USE THIS COMPANY!!!!

As we were instructed, we tried to call 30 minutes before we arrived at Stansted. After 19 attempts to call both before we arrived, and while we were on site, it took nearly an hour for them to collect our keys.

On the second day of our holiday, I checked the tracker on my car and discovered it was still in Stansted's Orange Car Park. I called the company immediately (and remarkably got through) and told them I could see that the car had not been moved. They assured me this was normal, that they would be moving the car, and that I had nothing to worry about.

I explained that I had only paid the £13 charge for the first 30 minutes and was concerned about additional parking fees. I was told they had a number of "void passes" they could use and that I would not incur any further charges. I specifically asked for confirmation that the car would be moved and that I would not be liable for any parking costs. I was assured that I would not.

I continued checking the tracker over the next couple of days and the car still hadn't moved. After three days, the tracker entered sleep mode, so I could no longer monitor its location. I could only assume it had remained where it was.

On our return at 2:15am, we called 17 times to check the status of our vehicle. We were initially told it would be ready within an hour, so we waited until 3:30am. We then received another update saying it would be at least another hour.

We left our children in the terminal and went to find out what was happening. The representative there claimed it was his first shift and that this was why things were so disorganised. However, he was the same person who had met us a week earlier when we dropped the car off!

He then told us his manager was bringing our keys. There were at least four other families waiting for their vehicles and several more trying to drop theirs off. The entire operation was chaotic.

Eventually, another man arrived with my keys. I asked to see my keys and, after some reluctance, he showed me the key. When I asked about the parking ticket, he said he needed the car in order to obtain a void ticket that would cover the week's parking charges. I asked why he needed the car and received no clear explanation. He repeatedly stated that he couldn't get the ticket without the vehicle.

He then claimed the ticket would come from the official meet-and-greet office. I suggested we walk there together, but he refused. At that point, I strongly suspected there was no ticket available. I asked how I was supposed to leave the car park and was eventually told to go to the exit barrier and explain to the attendant that the vehicle had been left there for the week.

By now it was around 5:00am.

At the barrier, the parking charge displayed was £547.

I was devastated.

Thankfully, the attendant was very helpful and informed me that issues involving this company were not uncommon.

What should have been a straightforward airport parking service ultimately totalled £647!!

The stress, anxiety, lack of communication, and hours spent waiting in the middle of the night were completely unacceptable.

I will report the matter to Trading Standards and am pursuing it further. Based on my experience, I would strongly advise others to avoid this company.

I booked this trough compare your parking. Clearly thay have fake reviews. It says all drivers wear identifying high visibility vests, ID and polite. I can guarantee none of that is correct. Randomman with no ID asking for keys for your car! 1 hour wait to have it collected. 1.20hr and still waiting to get itback. Then we have the access fee to the airport car park. It does not show you have to pay this till booked and then its not the £10 it says, its £13 each time. That's before their driver goes through the pick up lane and gets you another £10 charge. I travel a lot and I can safely say this is the worst company I have ever booked parking with. So far for 4 nights its cost £100 with £36 airport access fees for an awful service

Terrible service. They do not pick up the phone when one phones them . Very rude on the phone. No ID. I had to wait 1.5 hours for my car to be returned. Never again. Stay far away from them

DO NOT USE!!!!
This is a complete scam. There was no ID or car checks. they do not have insurance for your car. Getting the car dropped off and returned was a very stressful affair and cost extra for the entry to the carpark to drop off/return.
They also tailgated another car to get out of the carpark 4 hours before I returned and have left me with a PCN of £60.
Honestly, please read this before you park with them. very, very dodgy

PLEASE DO NOT USE !!!!! UPDATE COMPANY CHANGED NAME AND I HAVE A £60 fine where the driver drove through barrier without paying tailgating a paying customer..did not read reviews here before I booked as I trusted compare your parking website to suggest the best meet and greet options and they in fact gave them top stars. However, the experience with safe meet and greet airport parking Stansted was absolutely awful and ruined the start and end of our trip to see my parents which should have been a relaxing, exciting and safe experience for my family. We arrived at the location to meet our driver at 6 pm after calling a total of 25 times - each time the call was cancelled their end. We triple checked number and even though we were requested by them to call 30 minutes in advance they would not pick up - we even emailed customer services - they answered phone after 1 hour than the planned car drop off time - we could have missed flight. When arrived back into Stansted as soon as I knew we were 30 minutes away I call them but again no answer and calls cancelled or engaged tone. I eventually get through an hour later and this is where it gets worse ..I say hi we called 30 mins in advance but you didn’t answer we are here in car park have three kids with me how long will you be please as they getting tired ? I was calm and polite even after all of this and he said go back in airport and they will be one hour / after an hour they said they will call and say they be in carpark and gave the row. One hour and a half passed no one called so I called them and after 25 attempts they said we be 20 minutes my little girl was crying it was now almost 1 am and we went out and sat there on kerb - finally after 2.5 hours wait they left car in carpark with key on top of wheel exposed they know it’s also had key sensor so anyone could have driven off !!!!!!!! Worst still they left the hand break off the car which is extremely dangerous. How are COMPARE YOUR PARKING allowing this to be booked and how is Stansted police allowing this ?? This is just not acceptable and eventually at 3 am we arrived home hours later than we should have. Please do not use this service or company who recommend them it is absolutely unacceptable not safe today we all feel ill and stressed over it all and trip ruined

If only I had read these reviews before we flew.
Dropping car of, no problems.
Getting the car back was a different story. Phoned the number as directed and told the care would be dropped off in 15 minutes. 90 minutes later the car is left in a different row of the Orange car park and the key is left on the front wheel.
I have tried to contact them through their email address but nothing has been replied to.
1 star only because it wont let me leave zero.

Avoid at all costs.

The stress that they have caused me has been horrendous. As a woman travelling with my son I like everything pre booked so I don’t have to worry. It has been awful from the start. Over a hour late to meet me, then two very rude men turned up, it wasn’t pleasant to say the least.
Four days away to arrive back at 2am at Stansted to find out my car is in a recovery compound place, the people who took my car got pulled over by the police leaving the airport they had no insurance. These people who I thought was a legitimate has cost me just over £600 to recover my car, I was left abandoned in the airport with my son they were horrific I’m still feeling sick from it all.
This is Not a review of Stansted meet and greet. It is a review of Safe meet and greet working out of the short term car park who are a third party and they also go under similar names…. But they have nothing to do with Stansted meet and greet. Please be very careful when booking.

NEVER AGAIN!!!

After booking the parking service, we were instructed to call 30 minutes before arriving at the airport, which we did. However, it took 17 attempts before anyone answered the phone, only to be told they were “very busy.”

When we dropped the car off at Orange Car Park, Row H, the driver advised us to call again as soon as we landed on our return. I did exactly that and was once again told they were “very busy” and that it would take approximately 40–50 minutes for the car to be returned.

In reality, it took nearly 2 hours for the vehicle to be delivered back to us, which is completely unacceptable — especially at 1am after a flight. The last thing anyone wants after landing is to wait around for that length of time.

Overall, it would have been cheaper and far more convenient to use another parking service around Stansted. On top of the original booking charge, you also have to pay the Stansted car park exit fee, which added another £26.

AVOID this service!!!

They didn’t answer the phone for the first 30 minutes of trying when I dropped off and told me to slow down and wait. Eventually turned up in the short stay after I had been there nearly 30minutes. On pick up was told they would be there in 45 minutes despite saying within 30 minutes at the time of booking. After an hour they eventually rolled up. My flight from Ireland was quicker. I will never use this shambles again and advise you to avoid them at all costs. Quicker to walk.

Do not use. Awful service. Waited 1.5 hours for the car to be delivered and the driver left the key on the wheel and wasn’t even there when we found the car. The driver then blocked my number. Another 3 families was also waiting and had been waiting for over an hour. Shit company

One star is the lowest possible but would have preferred zero stars.

My partners mistake for not reading these reviews before booking!! Sorry trustpilot.

The drop off was a nightmare. When called the person was in a different car park to that advised. The surpriseparking fee to get car out of the park at beginning was £13 and not £10 as per se site. Minutes to get correct on web and hides £6 margin(£3 in and out) from comparison

Return whilst flight delayed company was kept informed the minute delays were know and the actual takeoff time and expected arrival at Stanstead.

Had to wait for an hour in the cold despite 10 minute promises. Three other groups were in the same situation one couple had the wrong car returned!! WRT returns. No apologies - the driver just walked away!

The saving did not make up for the hassle and grief on arrival and delays on pickup.

Never again.

Like scam sites these “businesses” pop up and disappear in a flash.

Little chance I have been paid to write this.

DO NOT USE! Cost + £26 and a really long wait!! Plus broken car

This is not a proper meet and greet, met them ok- scruffy guy no uniform when I asked for confirmation or receipt he showed me WhatsApp on his phone. On returned I called when got luggage they said 15 minutes , after 20 o called again and he insisted it was 50 minutes, sounded stoned on the phone. Finsllly after many calls I got my car just after an hour later . When complaining they just said well you got your car…. 12 miles added to csr and now my clutch / gearbox is busted!! It’s an old car but now I can’t engage reverse or 2nd/4th gear - next stop garage and then putting in a claim against them via credit card

DO NOT USE. Nearly an hour wait for the car to be returned so far, do updates no offer of compensation

Dreadful! Received a parking fine whilst abroad so car was being driven 3 days into our holiday. Notified police and escalating. Emailed and messaged them with no response. Shambolic service. Waited nearly an hour to be collected in the cold too.