Safestay Reviews 

Aire acondicionado no funciona hace meses, pero lo ofrecen con aire acondicionado. A las 2:00 am tuve que abandonar la habitación con golpe de calor y taquicardia. Puse el reclamo y me dijeron que los dueños llevaban meses sin solucionar el problema, luego vi que en redes mucha gente ha tenido el mismo problema, les reservan por varias noches una cama diciendo que tienen aire acondicionado, las personas se van a la primera noche, y los dueños vuelven a alquilar la habitación y se quedan con el dinero de la persona que se tuvo que ir. Es una forma de estafa, en que venden varias veces la misma cama por el mismo dia a distintas personas.

Absolutely disgraceful. I booked in advance through Booking.com, travelled all the way to the hostel — only to be told on arrival that they had no beds and didn’t care at all. No apology, no help, no solution — just rude staff who clearly don’t respect their guests. This place is completely unreliable, unprofessional, and a total SCAM. Avoid at all costs unless you want to waste your time, money, and energy.

We stayed at this hostel in Pisa (Italy) for only one night. It was not a good experience. They will charge you for pretty much everything it's possible to charge you for. This would have been less anoying if it wasn't for the overall bad service. There was also no working air conditioning in the rooms. The heat was horrible. We got old fashioned keys and the doors didn't automatically lock themselves in the dorms.... which ment that if someone forgot to lock the door then anyone could walk in. It smelled of chlorine in the room (enough to give me a headache). The whole place seemed cheap and dirty. I will not book a room here again.

Guys any of you who are planning to stay in this hostel be prepared to pay extra money on arrival if you want the lower bunk bed most of the times they will rip you off "
What a nonsense customer service +attitude. Absolute a small jungle hostel.
the manager of this branch you should be ashamed of yourself I can mention your name here but i wont if needed in future i will if a customer haven't used bad language or even did anything wrong you can't deny entry. I contacted you by phone to get exact reason and you told me you will send me via email which you still haven't .I will wait a bit more for your email.
And one more thing stop asking more money for the same bed room on arrival.

I booked to stay 4 nights and I have bites on my legs and arms and they are quite nasty! I ordered fish and chips from the menu and waited nearly 1 hour for food to arrive! Fish was stone cold and soggy. They took it back to kitchen and I waited another 10 mins or so. Sufficed to say won't be eating anything else as I now am not well after having stomach cramps all day. Thus far the worst experience in my life.Also every time I have a smoke the amount of tourists staying here asking for a smoke is worse than people begging that are homeless. I dare not put on the table!

Most gross hostel ever, the toilets are gross!! The shower is dirty, the rooms are dirty. We went here with a school trip and all the student don’t recommend. Not even for 1 night. The beds are gross and there are boogers everywhere on the walls. The toilet had blood everywhere, I tried to clean it bus it was dried into the seat, so I wonder how often cleaners come here.

Please don't assume that every place is the same. Here in York the atmosphere is
different. Rest assured you'll be looked after. First of all you 'll be visiting a historical building, the service is good as well as the hospitality. The rooms are clean. The place is great in general for the price. Ola is here to help you, she's a multitasker and very hospitable.

I was staying in Kensington safestay
I would have give a no star.
a lady called Amiran
She said in front of me
I don’t give a fuc. K
Please give me a direct email to management / manger. I have a very bad experience staying in Safestay Kensington.
She has no foundation of customer service she talked so rude. I hope she needs to understand she is doing a hospitality job. Customer service is everything. How dare she could say I don’t give a fuc. k a few times in front of customer. I would like to know what’s the company policy in regards to what kind of noise you can make in lobby? She and other colleagues always talking so loud at reception. does that count? I have checked out the room this morning and I saw she was talking very rude to others. Even it’s not a customer at least show some respect to people. If she doesn’t enjoy her job she may quit the job and replace by someone who enjoy working and provide service to people. Its also good for her mental health. From what I can see her mental health is not stable. It’s a place to welcome people but clearly not.

Scammers say to sign up to have 15% discount but the price is exactly the same with or without signing up

DO NOT GO HERE AND I MEAN DO NOT. This place is absolutely awful,the rooms,the security,the food all of it was awful. The rooms are very unhygienic there was smeared snot on the wall and also poo stains the bed have bed bug the bathrooms smell like pee and you can hear everything from outside.I arrived here at 9pm expecting to enter my room,my room got delayed 3 hours and a few more people due to double booking and room safety. The security came banging on my door after midnight saying we were running down the corridor when we most certainly not and then proceeded to knock on everyone else's door. There were hardly any options for breakfast,the cutlery and cups were dirty the plates and cutlery were sticky and the cups had some sort of black dirt on the rim. The food also caused a few people that i was with to throw up and feel ill for the rest of the day. There is much more i could complain about but for anyone reading this looking for somwhere to saty i certainly do not advise here.

Doesn’t even deserve one star. Beds have bed bugs, the staff are uneducated idiotz, and the rooms are disgusting. We came here on a school trip and we planned to book into our rooms for 9 but instead we couldn’t go in untill almost midnight because the staff double booked our rooms. I walked into my room to see boogies smudged on the wall with pee stains. Staff are very rude aswell. I was trying to get juice in the morning and every single cup was dirty! Never coming back to this place!

This hostel do not deserve not even one star. The muslins recepcionistes are terrible, very rude, no education at all, the hostel has the check in at 3 pm, I got over there 7 am in the morning only after you pay you get the info. I really regret to go there, I talk to the manager another very rude person. I asked them to cancel my book and one recepcionist said because I had paid eith the wise card. Internacional bank she could not cancel it, how is that? Wise is accepted in 180 contraespionagem, the manager is also very rude, He said that they have it in the website. But if you book it with the Booking you do not get the Website...never more....besides the fact that the recepcionistes seems to use the same clothes everyvday.....these People they are not flexible. To change bed they charge 5 pounds, I asked to give the number 2 or 6 close to the Window but she want to give number 3, I did not accepted it.....nevermore I will stay in hostels, there is no provacy. gests snore all night long......terrible experience...

I was treated badly by Doaa and Adrian the manager before and after being bitten by bed bugs covering my brace and body. Speaking to two others who suffered the same, the conclusion is - beds are so cheap we the public should not complain about bed bugs attempting to chew us alive. According to one he told the staff not to use bed 8 in room 212 unless fumigated but they refused. Due to high cost of living we all need services within our budget but BED BUGS… The criminality of it all just makes me sad these people can get away with this behaviour. The staffs attempts to get me to believe I bit myself all over was insulting as none appeared educated. I was gaslit and made to feel terrible. This is a warning to fellow travellers if you don’t mind being chewed by bed bugs the Safestay Kensington is the place to be. I have numerous photos of bites to be uploaded.

place is infested with mice, including in the rooms, rooms smell and it does not feel a safe place, men harass women there and police often called. We once even witnessed a staff member beat up a customer for no reason , he was fired but it was shocking. Beds have lice - stuff gets stolen ... its cheap but not worth it and do not be lured by the location.... it is expensive around there and no actual bus to the hostel, you do have to walk with heavy luggage uphill. They close the lounge at 12 or so so you can not go there and we once saw a non staff member sleeping in the lounge who clearly was not a guest and the staff knew. The worst is that transactions came out of our account, for stays when we never stayed there and obviously is a fact, so how the money came out is a mystery given it was not done through any booking agent and they refused to refund.

The reservation on their website was unsuccessful. I have tried twice. Money has been taken from my creditcard twice, but the only reaction I get from them is that they have not received anything. I asked them to check their bank account instead of reservation system but they won't do that.

Værelse ikke rengjort ved ankomst (virkelig ulækkert toilet). Vi fik derfor nyt, midlertidigt værelse. Her stod der så en stor sø af udefinerbart vand under sengen på gulvet. Blev tørret op af fem håndklæder (!) Lavloftet, fugtigt og ulideligt varmt.
Morgenmad kedelig men ok. Tilbage til det ‘rigtige’ værelse, nu rengjort og bedre. Men stadig meget beskidt i hjørner, under senge osv. Huller i vægge, løse fodlister. Der kom flere hvepse ind ad det ellers lukkede vindue. Stuepige åbnede vindue mens vi var væk, så det regnede ned i vores kuffert. Betjening i reception ok men unge og uerfarne. Fin og central placering. Kan ikke anbefale stedet.

We stayed 2 people in a 6 people shared dorm from 29.-31. May in Pisa. The staff was friendly.
The online check in had a confusing formula because passports don't have an issuer ID, but they requested one anyway, so we just chose to do the physical check in, which was easy.
The rooms would get hot, either you slept with a closed window and it was too hot, or you slept with a cold window and it was noisy. I woke up both days from traffic noise, since we slept with the window open.

Stayed 2 nights as a group booking in London's Elephant & Castle. Staff did barely understand any english and the water was always freezing. They also threw my retainers away which had cost me €250 and when I asked for a refund they told me they couldn't help. Most definitely would not recommend.

IKKE ANBEFALES!
Beskidte værelser, klam lugt! Bedbugs! Musselort på hovedpuder, plod på lagn og stoffer fundet under seng. Virkelig dårlig service i reseptionen. Vil ikke anbefales!

Det værste sted jeg nogensinde har været kan på ingen måde anbefale det til nogen der er bedbugs på næsten alle værelserne og stoffer gemt under madrasserne og der var på ingen måde gjordt rent dee var beskidt over det hele og musse pøller på puderne og der var ingen der gjorde noget ved det mega dårlig service generelt bar et virkelig forfærdeligt sted kommer ihvertfald aldrig nogensinde tilbage