Thank you salon supplies for listening and resolving all issues with my delivery. Emperor trolley, feels strong and sturdy once built and welonda drainpipe is genuine. I appreciate and I am very... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The amount of times I had to phone about this order is ridiculous due to the fact that you have changed the courier company to probably the worst one out there next to Evri!! whoever decided to take t... Toon meer
Bedrijf heeft geantwoord
Beautiful showroom at Salon Supplies. Absolutely loving the VANI-T Liquid Sun Express Self Tan Mousse, I wear Ultra Dark and it’s a winner. The girls in the showroom suggested it and they nailed it. K... Toon meer
Absolutely brilliant service from this company. First time ordering with them. Had a reply to my enquiry straight away, by telephone, which was better than loads of emailing… All questions wer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With more than 50 years of experience in the professional hair and beauty industry, we provide professionals a one-stop shop solution by offering everything from hair colour from the best brands, electricals, scissors, everyday essentials and even furniture to hairdressers, barbers and beauticians...
Contactgegevens
Bond Street, SO14 5QA, Southampton, Verenigd Koninkrijk
- 0844 3356 121
- info@salonsupplies.co.uk
- www.salonsupplies.co.uk
4,1
Goed
86 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
DO NOT BUY FROM HERE !! 😡
DO NOT BUY FROM HERE !!
If there was an option to give no stars i would of, terrible company i ordered a hairdressing trolley which wasn’t cheap £118 they no longer had it in stock so instead of contacting me to let me know they sent me a replacement a totally different trolley to what i ordered so when it arrived i didn’t want it. I then tried to contact them they were reluctant to give me a refund even though this was not my fault 😡 after calling them they said they would get back to me and never did for ages, I had to chase them up about the issue after I sent the item back. I eventually got my refund but now also have a phone bill as they charge you to call the number no wonder no one is answering the phone they are making money from it, if your thinking about buying from here don’t bother they are an absolute headache!! Thanks for nothing salon supplies
15 mei 2025
Review zonder uitnodiging
Antwoord van Salon Supplies
Hi there,
We're so sorry you had a negative experience with Salon Supplies. The trolley you ordered was altered by the supplier without us knowing. We were unaware that you were sent a different trolley until you contacted us.
We're also sorry about the difficulty you had in communicating with us and will do better in the future on this.
Thank you for taking the time to leave feedback for us.
Salon Supplies Team
Great service Easy to use website
Easy to use website , fast to pay and speedy delivery, great service
24 april 2025
Antwoord van Salon Supplies
Hi there,
Thank you so much for taking the time to leave such a positive reivew.
We greatly appreciate it.
Salon Supplies Team
excellent service and communication
excellent service and communication
2 april 2025
Review zonder uitnodiging
Antwoord van Salon Supplies
Hi there,
Thank you so much for taking the time to leave us such a positive review!
Salon Supplies Team
Antwoord van Salon Supplies
Hi there,
Thank you so much for taking the time to leave such a positive review.
We really appreciate it 😊
Salon Supplies Team
Such a backwards company
Such a backwards company. In general quite expensive so don’t use regularly but had an offer in that made then reasonable for once. Ordered through my account online.. paid… awaited email to say in store… nothing! Called to find out was in stock at local store, but get this! You have to pay AGAIN! So apparently they then refund the shop pay payment you have to use and then pay by card when you collect! The whole point of paying online is make life easy so you can run in and just grab Your order. So then you pay again and temporarily they hold your money TWICE while you wait for one to be refunded (while they get the interest)! So backwards!!! Definitely another reason for using other suppliers, which is sad as this is very local, but far too much hassle!
11 februari 2025
Review zonder uitnodiging
Antwoord van Salon Supplies
Hi there,
We're so sorry to hear you had issues with your store collection order.
Due to stock availaility being different across all our stores - we have to take payment for store collection orders in-store.
It looks like you used 'Shop Pay' to pay for your order which isn't for store collection orders. It does say this at checkout but it's understandable it can be missed. It's the only method of payment that can bypass the card payment blocks we have in place when placing a store collection order as 'Shop Pay' is a third party payment system.
We actually work via manual payments which means a payment is left as 'pending' until your order is fulfilled - so we just cancelled this pending payment instead of capturing it (you didn't pay twice). But again, it's understandable that a pending payment can be inconvenient also.
Unfortunately I'm not sure what you mean when you say 'awaited email to say in store.' You did receive an email saying 'Your order will be available 90 minutes from the time you placed the order.' But if you want to discuss this or anything else further, just give our customser service team a call.
Again, we truly apologise that you didn't have a positive experience with us but we are working with certain limitations when it comes to our store collection orders as mentioned above.
Salon Supplies Team
Furniture order
I ordered an electric couch for my treatment room and Lee helped me select the right item actor my budget! It arrived perfectly and I’m delighted! I’ll always use salon supplies for any furniture and equipment.
10 februari 2025
Review zonder uitnodiging
Antwoord van Salon Supplies
Hi there,
Thank you so much for taking the time to leave us a review. We're so pleased you had a positive experience. Lee will be delighted so I'll make sure I pass this along to him 😊
Salon Supplies Team
17+ years customer
I have used salon supplies as my main supplier for 17+ years. Never had any problem up until 18months ago. Suddenly i found i was not getting my regular phone call !!!! Never seemed to get the same customer sales person, assuming staffing issues? Had to keep calling and asking what was going on. Bit disappointed that there were obviously issues but as a business they didn`t think to inform users that they were experiencing issues. Always received my order regardless, no problem there.
Reps have been another problem, lack of and them remaining. I currently have Amanda who is brilliant, not pushy but seems to understand what myself and my business needs in the current climate. New sales team are doing well, phone calls incoming regularly and all team members are very helpful. Hopefully this is how things will continue
5 februari 2025
Review zonder uitnodiging
Antwoord van Salon Supplies
Hi there,
Thank you so much for taking the time to leave such an informative review. I will pass this feedback on to our sales representatives manager to look into further.
We're sorry to hear that you've had issues with our customer service communication in the past but it's great to hear that Amanda has been a great fit for you - I will pass the feedback along to her as well.
Salon Supplies Team
Fantastic Service !
I have received my products in a perfect condition, so well wrap in the box, thank you! And so quick a well.. Amazing
28 januari 2025
Antwoord van Salon Supplies
Thank you so much for taking the time leave such a positive review! We really appreciate it!
Salon Supplies Team
Antwoord van Salon Supplies
Hi there,
Thank you so much for taking the time to leave us such a positive review!
Salon Supplies Team
Antwoord van Salon Supplies
Hi there,
Thank you so much for taking the time to leave us a review. We're so pleased you had a positive experience!
Salon Supplies Team
Very happy with the delivery service
Best shopping experience, quick delivery service i would say very quick, best prices always better then others salon supplies items as described
30 december 2024
Antwoord van Salon Supplies
Thank you so much for taking the time to leave a review! We're so pleased you had a positive experience with us.
Salon Supplies Team
Antwoord van Salon Supplies
Thank you so much for taking the time to leave such a positive review Michelle!
I will share it with the rest of the team.
Salon Supplies Team
This website is scam
This website is scam, I order a clipper they send different one, I make 2nd order my money been vanish even I provide them with invoice they blame my bank, now I'm complaining about the transaction as scam fraud so careful this website ain't real they sell fake items
10 november 2024
Review zonder uitnodiging
Antwoord van Salon Supplies
Hi there, sorry to hear about this.
Unfortunately, I can't seem to find your details in our system anywhere. Are you sure it was salonsupplies.co.uk you ordered from? Feel free to get in touch with your order number to our customer service team if you need any further assistance.
Salon Supplies Team
Antwoord van Salon Supplies
Hi Sally,
Thank you so much for taking the time to leave us such positive feedback!
Salon Supplies Team
Fabulous quick delivery and good…
Fabulous quick delivery and good notifications if anything is out of stock
28 oktober 2024
Antwoord van Salon Supplies
Hi there,
Thank you so much for taking the time to leave us such positive feedback!
Salon Supplies Team
Quick and friendly service
28 oktober 2024
Antwoord van Salon Supplies
Hi there,
Thank you so much for taking the time to leave a positive review!
Salon Supplies Team
Good ordering with special offer
Good ordering with special offer, & good delivery time.
25 oktober 2024
Antwoord van Salon Supplies
Hi Susan,
Thank you so much for taking the time to leave such a positive review!
Salon Supplies Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.