I couldnt be happier with my sauna- I use it daily. When I had a slight problem with a light controller, George Castaneda was immediately available for assistance. He not only helped with me with a re... Toon meer
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Have a wonderful experience with Salus Saunas customer service. George was very receptive to my questions. He answered promptly and even followed up with me to make sure everything was ok. Greatly a... Toon meer
I wanted to share my experience with Salus Sauna’s customer service, which ultimately left me very impressed. I purchased an outdoor sauna about two years ago, and it quickly became a favori... Toon meer
Bedrijf heeft geantwoord
Awesome experience start to finish. Their sales, delivery and service teams were top notch. Equally impressive was the quality of advice and product. I chose a complex build/location and the team h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Salus Saunas
Geschreven door het bedrijf
Salus Saunas is USA's trusted one-stop shop for premium sauna solutions, bringing over 13 years of industry expertise to help customers transform their homes with the relaxation and health benefits of sauna therapy. We offer a diverse range of high-quality infrared, traditional, and hybrid saunas crafted to fit seamlessly into any indoor or outdoor space. Our commitment to craftsmanship and customer satisfaction means each sauna is designed for long-term wellness and enjoyment, backed by our exceptional customer support.
From the initial purchase to installation and beyond, our team is dedicated to providing a smooth and personalized experience. We offer clear guidance in selecting the ideal sauna for your needs and dependable aftercare to ensure every customer feels confident and supported. Our customer service is available every step of the way, so you can reach out whenever needed for advice or assistance.
At Salus Saunas, we’re more than a sauna retailer; we’re a wellness partner, focused on delivering the best in both product quality and customer care. Discover how sauna therapy can enhance your lifestyle and well-being with Salus Saunas, your trusted source for all things sauna.
Contactgegevens
Verenigde Staten
- 1-888-287-0111
- sales@salussaunas.com
- www.salussaunas.com
4,7
Uitstekend
65 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Salus Saunas
Thanks for the kind words, Gil. Glad you had a great experience!
Antwoord van Salus Saunas
Thank you, John! We’ll make sure he sees your kudos.
Very responsive and helpful
Very responsive and helpful. Also they followed up to make sure that it got delivered and that everything was in great condition
22 oktober 2025
Antwoord van Salus Saunas
Thank you for the kind words, Brian! Our team’s all about quick replies and solid follow-through. Enjoy every minute in your sauna.
Do NOT order from Salus Sauna
I ordered a sauna from Salus Saunas after receiving written confirmation of stock and delivery. The company later cancelled the order without cause and held my funds . After multiple attempts to resolve the issue, I’ve filed complaints with the BBB and Washington Attorney General.
Consumers deserve transparency and reliability in large wellness purchases. I cannot recommend Salus Saunas based on this experience.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Salus Saunas
Hi Stephen,
We understand this wasn’t the experience you were hoping for. Despite our best efforts including a significant discount, expedited shipping, complimentary white-glove delivery, and ongoing communication, the situation unfortunately escalated beyond what’s acceptable for our team.
While we always value customer feedback, we also have a responsibility to protect our employees and maintain respectful communication. Your order was fully refunded, and we wish you the best moving forward.
Amazing level of service
Amazing level of service, the process was so seamless! Highly recommend!
26 augustus 2025
Antwoord van Salus Saunas
Thank you so much, Kat! We’re glad to hear the process felt seamless and that you’d recommend us, that means a lot to our team. Enjoy your sauna time!
Found the perfect sauna for my back…
Found the perfect sauna for my back patio at Salus Saunas. The team was incredibly helpful from the sales process through the install answering my endless questions with patience and expertise. The quality and look of the sauna turned out amazing. Better than my lofty expectations. Would highly recommend Salus Saunas to anyone interested.
20 september 2025
Review zonder uitnodiging
Antwoord van Salus Saunas
We really appreciate your kind words, Lina! It’s great to hear our team supported you through each step and that the sauna exceeded expectations. Enjoy every session!
Antwoord van Salus Saunas
Thank you, Harold! We’re glad to hear both the sauna and the service stood out. We truly appreciate your review.
Best sauna experience
The only company I will buy a sauna from! Huge shout out to George , couldn’t have built it without him and his help. From start to finish the company and customer care was top notch. Best sauna I’ve ever used! Highly recommend
11 september 2025
Review zonder uitnodiging
Antwoord van Salus Saunas
Thanks, Colin! We’re so glad your experience was smooth from start to finish. Wishing you plenty of relaxing sessions ahead.
The customer service that received…
The customer service that received thoughtout my entire transaction has been amazing. They are so friendly and accommodating. Thank you. I love our sauna. It has been a hit here at our business.
8 april 2025
Antwoord van Salus Saunas
Thank you for sharing your experience, April! We're so happy to hear you're loving your sauna. If you ever need anything, we're just an email away!
Great Purchase...Love it!!!!!!!!!!!!!!!!!!!
The helpfulness in guiding us to purchase the correct sauna. The gentleman, Mike, that installed the sauna was did a fantastic job. Thank you for sending us his name. Looks great and we love using it. Cheers
5 juni 2025
Antwoord van Salus Saunas
Thank you for the amazing feedback, David! It’s been a pleasure assisting you, and we’re so glad to hear Mike exceeded your expectations. If you ever have any questions, just let us know!
Antwoord van Salus Saunas
Thank you so much for sharing your positive experience, Chad! We truly appreciate it, and whenever you need anything, we’re always here for you!
Great customer service and an…
Great customer service and an exceptional sauna! I will buy here again
29 april 2025
Antwoord van Salus Saunas
Thank you so much for the kind words, Anthony! It's been a real pleasure, and we're excited to have you back as our customer. If there's ever anything else we can help with, just let us know!
The product delivered quickly and very…
The product delivered quickly and very well packaged with zero issues or damages (rare these days). Installation was very simple and quick and we use it every night. Very pleased with our decision to go with Salus Saunas.
24 april 2025
Antwoord van Salus Saunas
Thank you for your kind words, Chad! We're thrilled to hear we met your expectations—it means a lot to us. If there's anything else you need, feel free to reach out; we're happy to assist you in any way we can!
Very good quality. Easy to assemble and use!
Overall everything went good on the purchase, delivery, assembly and then use. The Sauna has a lot of power and works really good. Doesn't feel weak like others. Very much enjoy.
31 maart 2025
Antwoord van Salus Saunas
Thank you so much for sharing your positive experience, Ryan! We're glad that you're enjoying your sauna, it means a lot to us. We wish you many amazing sauna sessions!
Antwoord van Salus Saunas
Thank you for your kind words, Brian! I’m really glad to hear we lived up to your expectations and that everything went smoothly. We truly appreciate your support, and if there’s ever anything else you need, we’re just a message away!
Best purchase ever
Best purchase ever! I am so glad I went with Salus. Their customer service was excellent, and the detailed logistics of my sauna's arrival and the thorough instructions for installation made the experience even better. It was the best decision. 10/10 would recommend!
13 februari 2025
Antwoord van Salus Saunas
Thank you for your feedback, Chryssy! We're happy to help you to find the perfect sauna. It means a lot to us that you took the time to share your positive experience. Thank you for choosing us, and if there’s anything else we can do for you, we’re always happy to help!
Antwoord van Salus Saunas
Thank you so much for your wonderful review, Zachary! I'm so happy to hear everything went smoothly. We really appreciate you choosing us, and feel free to reach out to us if there's anything we can do for you!
Sam was absolutely amazing
Sam was absolutely amazing. The level of customer service whenever I have a question or concern, is as good as it gets! My health-conscious and very fit son, talked me in to getting the sauna and now my wife and I use it more than he does.
5 februari 2025
Antwoord van Salus Saunas
Thank you for your kind review, Dave! I'm thrilled that Sam took great care of you and helped make the process smooth and easy. It means the world to us to be a part of your wellness journey. If there's ever anything we can do for you, don't hesitate to reach out. Thanks again for choosing Salus Saunas!
Multiple missing items from the sauna
Multiple missing items from the sauna, including the metal barrel straps needed to complete the build. Broken door latches and thermometer still have not arrived.
Finally finished the build to have my electrician discover the control model on my Huum drop heater was missing a screw insert (preventing the unit from functioning). It's been 2 months since delivery and I still do not have a functioning sauna. No timeline has been provided for the missing items or broken unit.
20 januari 2025
Antwoord van Salus Saunas
Hi Adam,
Thanks for taking the time to share your experience. I’m really sorry to hear about all the issues you’ve encountered, that’s not the experience we want any of our customers to have.
We shipped out the missing and damaged parts as soon as we were notified in order to make things right, and we completely understand how frustrating those delays must’ve been.
As for the heater, that one took longer specifically due to a very uncommon manufacturer defect. The warranty claim process in this case was delayed further by the time it took to receive all the required documentation and verification from your electrician. Manufacturer approval is required before we can take action on our end, and unfortunately, we weren’t able to proceed until that was completed. That said, our team was ready to move forward as soon as we had everything we needed.
We genuinely appreciate your patience through all of this. If anything still isn’t resolved, or if you need further assistance, don’t hesitate to reach out via email—we’re here to help.
The kit was good quality and well done.
The kit was good quality and well done.
I could have used a bit more instructions on how to install door framing but otherwise easy to install
28 januari 2025
Antwoord van Salus Saunas
Thank you for your positive review, Chad! I'm glad the kit worked out great for you. It's such an amazing way to elevate your sauna sessions, so it's great to hear that you’re loving it. We appreciate the feedback—and if you ever have any questions or need help down the road, don’t hesitate to reach out. We’re always happy to help!
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