Really friendly and professional. There was a slight delay with our finance payout (not the garages fault at all) but Katie was patient and diligent and kept us informed despite having other clients... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Booked the test drive on Monday, Oliver got in touch, we had a 2-hour test drive on Tuesday, and I collected my new car on Saturday. The whole experience was brilliant from start to finish. Oli... Toon meer
Bedrijf heeft geantwoord
I had been exploring the possibility of changing my car to full electric or hybrid for several months. I met Ziggy at Mercedes Dorchester a month ago. I was initially interested in a GLB but als... Toon meer
Helpful friendly sales team, no pressurised selling and kept me informed through the process and delivered when they said. Car features explained without overloading the brain, and the after service i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Contactgegevens
Verenigd Koninkrijk
- 0330 1784154
- help@sandown-mercedes.co.uk
- www.sandown-group.co.uk
4,8
Uitstekend
7K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
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Great experience from first contact to purchase
Greg has been super helpful throughout the year long purchase process from test driving the car at launch to waiting for the shooting brake to become available. He maintained constant contact throught and orchestrated the purchasing process. We had a great handover experience and i am delighted with the car
3 september 2026
Antwoord van Sandown Group
Thank you for your wonderful review. We’re delighted to hear that Greg supported you throughout your journey, from your initial test drive through to the arrival of your Shooting Brake. His dedication to keeping you informed and ensuring a smooth purchasing experience is exactly the level of service we strive to provide. We're also pleased that you enjoyed the handover and, most importantly, that you're delighted with your new car. We wish you many happy miles ahead and thank you for choosing Sandown!
Very impressed
Very impressed with the whole experience. So very, very helpful, could not have expected anything better
6 september 2026
Antwoord van Sandown Group
Thank you for your 5-star review.
We're delighted to hear that you were so impressed with your experience and that our team provided the helpful service you deserved. Comments like yours are wonderful to receive, and it's especially rewarding to know that we exceeded your expectations.
Thank you for choosing us. We truly appreciate your kind words and look forward to assisting you again in the future.
Very easy process
Very easy process, communication was great from the start to finish
2 september 2026
Antwoord van Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you found the process very easy and that communication was great from start to finish. Providing a smooth, straightforward experience and keeping our customers informed every step of the way is something we take great pride in. We truly appreciate your support and hope you enjoy your new car. We look forward to welcoming you again in the future!
I love my new Jaecco 7 Hybrid Plug in
I love my new Jaecco 7 Hybrid Plug in! The test drive was easy to book and the staff was welcoming and answered all my questions. However, it was a busy period for Sandown and there was a very long wait for my car to be ready on collection and had to wait almost 2 hours 1/2. It would have been valuable to have been informed before I collect my car that the 3-plug charger and the mats were not included with the car purchase as I would have purchased them beforehand. I am still waiting for the goodies promised with the car test drive (one month on) and the price I won when I purchased the car. I do not think I should have to follow-up on this....
2 september 2026
Antwoord van Sandown Group
Thank you for taking the time to share your detailed feedback. We're delighted to hear that you're loving your new Jaecoo 7 Plug-in Hybrid and that you found the test drive process easy to arrange. It's great to know our team was welcoming and able to answer all of your questions.
We are, however, sorry to learn that your collection experience did not meet expectations. We understand that waiting almost two and a half hours to collect your vehicle would have been frustrating, particularly when you're excited to take delivery of your new car. We also appreciate your comments regarding the charging cable and mats, and we understand how helpful it would have been to know in advance that these items were not included.
We're equally disappointed to hear that you're still waiting for the test drive incentives and prize you were promised. We completely understand your view that this should not require additional follow-up on your part.
Thank you for bringing these matters to our attention. Your feedback is invaluable and helps us identify areas where we can improve communication and the overall customer experience. Despite these issues, we're pleased that you're enjoying your new Jaecoo 7, and we wish you many happy miles ahead. 🚗✨
The experience was favourable with one…
The experience was favourable with one exception: the MOT status of the vehicle was misrepresented at the point of sale, which will involve unexpected expenditure to avoid potential penalties and fines.
25 augustus 2026
Antwoord van Sandown Group
Thank you for your feedback. We’re pleased to hear that your overall experience was favorable, but we are sorry to learn about the issue regarding the MOT status of the vehicle. We understand how frustrating it must be to face unexpected costs and inconvenience as a result. This is not the standard of accuracy or transparency we strive to provide. We appreciate you bringing this to our attention and would welcome the opportunity to investigate further and discuss your concerns. Please contact us directly so we can look into the matter and work towards a resolution.
The customer service was marvelous and…
The customer service was marvelous and very informative.
2 september 2026
Antwoord van Sandown Group
Thank you for your wonderful review! We're delighted to hear that you found our customer service both informative and marvellous. Providing clear guidance and a great experience for our customers is always our goal, so it's fantastic to know we delivered on that for you. We truly appreciate your feedback and look forward to welcoming you again in the future.
Great experience buying new car
Great experience with buying our new car from Alex at Sandown Newbury. Alex was helpful and patient as we were between the Omoda 5 and the Chery Tigga 4. We took both cars out for a test drive and decided upon the Omoda 5, only due to boot space.
The car arrived on time and was ready to collect the date we requested.
The car is excellent. I travel to Southampton for work and have got 58.7mph, am really pleased as my old car was 2 years old and I was getting this mileage. I didn't expect to get a good mph for a while.
Only downside really is app is not ready for the hybrid but have been assured it is in process.
Everyone at Sandown Newbury are really friendly and helpful.
We are really pleased with the car.
1 september 2026
Antwoord van Sandown Group
Thank you for your fantastic review! We're delighted to hear that Alex provided such a helpful and patient experience while you explored both the OMODA 5 and Chery Tiggo 4. It's great to know the test drives helped you make the right choice and that the OMODA 5 is already proving to be an excellent fit for your needs.
We're also pleased that your car arrived on time and was ready for collection as requested. Hearing that you're achieving such impressive fuel economy on your journeys to Southampton is wonderful, and it's fantastic that the car has exceeded your expectations from the outset.
Thank you as well for your feedback regarding the app. We appreciate your patience while hybrid functionality is being developed and are glad the team could keep you informed.
On behalf of Alex and everyone at Sandown Newbury, thank you for choosing us. We wish you many happy and enjoyable miles in your new OMODA 5! 🚗
Great service
3 september 2026
Antwoord van Sandown Group
Thank you for your review! We're delighted to hear that you received great service from our team. Providing an excellent experience for our customers is always our priority, and it's wonderful to know we met your expectations. We appreciate your feedback and look forward to welcoming you again in the future. ✨
An Excellent Experience, not Forgetting the "Unveiling Ceremony".
The Sales Staff were extremely helpful and in particular my thanks to Elaine Fountain who executed the purchase process of my new GLC 300 Mercedes Benz faultlessly. In addition I would also thank Paul Garner for his intervention in the negotiations for a trade-in price for my GLC 300 that secured a fair part exchange deal.
3 september 2026
Antwoord van Sandown Group
Thank you for your wonderful review. We are delighted to hear that you had an excellent experience with us and that you enjoyed the special unveiling ceremony of your new GLC 300.
Elaine will be thrilled to receive your kind feedback. We're pleased to know she guided you through the purchase process so smoothly and professionally. We would al
Providing transparent, customer focused service is something we pride ourselves on.
We truly appreciate your trust in Sandown Guildford and wish you many happy miles in your new Mercedes-Benz GLC 300. Enjoy every journey! 🚗
Lovely new car
Lovely new car - really enjoying driving it- and Bea was great to deal with, very knowledgeable and patient.
3 september 2026
Antwoord van Sandown Group
Thank you for your lovely review! We're delighted to hear you're enjoying your new car. Bea will be thrilled to know that her knowledge, patience, and support helped make your experience such a positive one. We truly appreciate your feedback and wish you many happy and enjoyable miles ahead. Thank you for choosing Sandown.
Awesome experience
Awesome experience! Robbie was wonderful—he explained every detail about the car and handled the entire process in advance, so everything was ready before delivery
31 augustus 2026
Antwoord van Sandown Group
Thank you for your fantastic review! We're delighted to hear you had an awesome experience with us. Robbie will be thrilled to know his knowledge and attention to detail made such a positive impact. It's great to hear he was able to prepare everything in advance, ensuring a smooth and seamless delivery process for you. We truly appreciate your feedback and wish you many happy miles in your new car. Enjoy the drive! 🚗
Did what they said they would do
Did what they said they would do
Luke was very helpful
30 augustus 2026
Antwoord van Sandown Group
Thank you for your review. We're delighted to hear that everything was carried out as promised and that Luke was so helpful throughout your experience. We really appreciate your feedback and will be sure to pass your kind comments on to him. Enjoy your car, and we look forward to welcoming you again in the future. 🚗
A big thank you to Nick and Nigel for…
A big thank you to Nick and Nigel for all their help and excellent service when I bought my car.
They were both very friendly, helpful and professional, and especially Nick always took the time to answer all my questions. I really appreciate their patience, effort and attention throughout the whole process.
2 september 2026
Antwoord van Sandown Group
Thank you for your wonderful review. We’re delighted to hear that Nick and Nigel provided such excellent service throughout your car purchase.
It’s great to know that their friendly, helpful, and professional approach made a positive impression, and that Nick took the time to answer all of your questions and support you through every step of the process. Providing a knowledgeable and stress-free experience is exactly what we strive for, so your feedback is greatly appreciated.
We’ll be sure to pass your kind words on to both Nick and Nigel. Thank you for choosing us and we wish you many happy miles in your new car. We look forward to welcoming you again in the future.
very well looked after by Leeroy
very well looked after by Leeroy
All my questions answerd with plenty of knowledge
2 september 2026
Antwoord van Sandown Group
Thank you for your fantastic feedback. We’re delighted to hear that Leeroy looked after you so well and was able to answer all of your questions with such knowledge and expertise. Ensuring our customers feel informed and confident throughout their experience is something we take great pride in.
We’ll be sure to pass your kind comments on to Leeroy. Thank you for choosing us, and we look forward to welcoming you again in the future. ✨
Callum the sales man was helpful…
Callum the sales man was helpful throughout the car testing, ordering and buying the car.
2 september 2026
Antwoord van Sandown Group
Thank you for your kind feedback. We're delighted to hear that Callum was helpful throughout every stage of your journey, from test driving and ordering to collecting your new car. Providing a smooth and enjoyable experience is what we strive for, and it's wonderful to know Callum delivered this for you.
We appreciate you choosing Sandown and will be sure to pass on your comments to Callum. We wish you many happy miles in your new car and look forward to welcoming you again in the future. 🚗
Matthew was an excellent salesman…
Matthew was an excellent salesman throughout the process. He had previously supported us in buying a used car and on this occasion was also very good in helping us to buy a new car. His level of communication was excellent and he explained the process, including the financing options, very clearly. Overall, an easy transaction.
2 september 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for your fantastic feedback. We’re delighted to hear that Matthew provided excellent support once again and helped make both your used car purchase and new car purchase such positive experiences. It's great to know that his communication was clear throughout, and that he took the time to explain the process and financing options in a way that was easy to understand.
We truly appreciate your continued trust in Sandown and will be sure to pass your kind comments on to Matthew. Congratulations on your new car, and we look forward to welcoming you again in the future. Enjoy your driving! 🚗
Provide your feedback on BizChat
Antwoord van Sandown Group
Thank you for your kind feedback. We’re delighted to hear that you found all our staff helpful and polite. Providing a welcoming and professional experience is very important to us, and your comments mean a great deal to the team.
We appreciate your support and look forward to welcoming you back to Sandown in the future. 🚗
I bought my car last Thursday
I bought my car last Thursday, and after driving just a few miles, it broke down. Now it’s going to be in the repair shop for 10 days, and I have to rent a car to get my things sorted out.
28 augustus 2026
Antwoord van Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
The whole process of buying a car was…
The whole process of buying a car was pleasant and efficient. Nick was constantly keeping us updated on progress.
27 augustus 2026
Antwoord van Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that your car buying experience was both pleasant and efficient. It's great to know that Nick kept you informed throughout the process and ensured everything progressed smoothly. We truly appreciate your recommendation and hope you enjoy every moment with your new car. We look forward to welcoming you back to Mercedes-Benz in the future.
Top customer service
Great experience. The Sales Manager was very nice and professional made me feel very welcome.
27 augustus 2026
Antwoord van Sandown Group
Thank you for your kind feedback. We're delighted to hear you had a great experience with us. It's wonderful to know that our Sales Manager made you feel so welcome with their professional and friendly approach. We truly appreciate your support and look forward to assisting you again in the future. Enjoy your motoring! 🚗
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