Really friendly and professional. There was a slight delay with our finance payout (not the garages fault at all) but Katie was patient and diligent and kept us informed despite having other clients... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Booked the test drive on Monday, Oliver got in touch, we had a 2-hour test drive on Tuesday, and I collected my new car on Saturday. The whole experience was brilliant from start to finish. Oli... Toon meer
Bedrijf heeft geantwoord
I had been exploring the possibility of changing my car to full electric or hybrid for several months. I met Ziggy at Mercedes Dorchester a month ago. I was initially interested in a GLB but als... Toon meer
Helpful friendly sales team, no pressurised selling and kept me informed through the process and delivered when they said. Car features explained without overloading the brain, and the after service i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Contactgegevens
Verenigd Koninkrijk
- 0330 1784154
- help@sandown-mercedes.co.uk
- www.sandown-group.co.uk
4,8
Uitstekend
7K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
2nd Visit, very disappointing.
2nd time visiting this dealership. And both times standing around in an empty reception room. No signs or bells or any info to say how to get attention. Definitely seems like they don't care at all about customers.
I shall return to using Brooklands, its much further away but customers are made to feel welcome there and treated with respect.
16 september 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Staff were welcoming and attentive and…
Staff were welcoming and attentive and made us feel special.
10 september 2026
Antwoord van Sandown Group
Thank you for your kind feedback. We're delighted to hear that our staff were welcoming, attentive, and made you feel special throughout your visit. Providing a great customer experience is very important to us, and it's wonderful to know the team made such a positive impression. We look forward to seeing you again soon! ⭐
Excellent service Excellent service saw a new car…
Excellent service saw a new car Saturday team had it ready to drive away Thursday - kept me informed throughout great !!
11 september 2026
Antwoord van Sandown Group
Thank you for your fantastic feedback! We're delighted the team could get everything ready so quickly and keep you informed every step of the way. Enjoy your new car, and we wish you many happy miles ahead. 🚗✨
Antwoord van Sandown Group
Thank you for your review! We’re really pleased to hear everything was easy and smooth from start to finish. We really appreciate you taking the time to share your feedback.
Awesome experience
Awesome experience. Great customer service and product delivery. Complementary services where perfect.Luke was really helpful
10 september 2026
Antwoord van Sandown Group
Thank you for your lovely review! We’re so pleased to hear you had such a great experience with us and that Luke was able to help. We’ll be sure to pass your kind feedback on to him. 😊
Good experience in both buying and servicing.
We have dealt with Khayam Ali at Sandown Mercedes for the past 15 years or more. We have bought our last four cars from him. He is very responsive. I feel that we always get an honest answer to any question. We also get our cars serviced at Sandown in Guildford on the Mercedes Service Contract. The work is always efficient and reliable, and the communications excellent.
7 september 2026
Antwoord van Sandown Group
Thank you for your wonderful review and for your loyalty over the past 15 years. We’re delighted to hear that Khayam has consistently provided the responsive, honest, and professional service that has kept you coming back for your last four vehicles.
It’s also fantastic to know that your experiences with our servicing team at Mercedes-Benz Guildford have been equally positive. Providing efficient, reliable work and clear communication is something we take great pride in, and we’re pleased that this has been reflected throughout your ownership experience.
We truly appreciate your continued trust in Sandown and look forward to supporting you with your motoring needs for many years to come.
Our Experience at Dorchester Mercedes Hub
Both Ziggy and Mark were very helpful throughout the buying process from start to finish. The handover day was one of the best my wife and I have experienced since buying Mercedes cars. We wish the Team all the best many thanks for such good customer service.
10 september 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for your wonderful review. We’re delighted to hear that both Ziggy and Mark provided such helpful support throughout your car buying journey.
It’s especially rewarding to know that the handover day was one of the best experiences you and your wife have had when purchasing a Mercedes-Benz. Creating memorable moments and delivering exceptional customer service from start to finish is exactly what we strive for.
We’ll be sure to pass on your kind words to Ziggy, Mark, and the wider team at Mercedes-Benz Dorchester. Thank you for choosing us, and we wish you many happy miles in your new car.
Used car purchase experience
When i ordered the cars for test drive - despite the AI agent (Alex) confirmed the cars, they were not there when I showed up the designated time. Then I confirmed the car purchase, placed the deposit, but I have to chase the agent to confirm timing of delivery. The sales agent delivered the car to my place which is beyond his duty (per his point of view), but I found the scratches were not all done which MB promised me to do when I placed the deposits
6 september 2026
Antwoord van Sandown Group
Thank you for taking the time to share your feedback. While we're pleased to hear that our Sales Executive went the extra mile by delivering your vehicle personally, we're sorry that other aspects of your experience fell short of expectations.
We understand how frustrating it must have been to arrive for your test drives and find that the vehicles were not available despite having received a confirmation. We're also disappointed to hear that you had to chase for updates regarding your delivery and that the agreed cosmetic work was not fully completed when the vehicle was handed over.
Your comments highlight areas where we need to improve, particularly around communication, appointment coordination, and ensuring all promised preparation work is completed before delivery. We appreciate you bringing these matters to our attention and will share your feedback with the relevant management team for review.
Thank you for choosing Sandown, and we hope to have the opportunity to provide a better experience in the future.
No consistent contact
Unfortunately I had to deal with multiple salespeople which made the experience difficult. I now realise a lot of options had never been raised with me before purchase.
11 september 2026
Antwoord van Sandown Group
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how important it is to have consistent communication throughout the purchasing process, and we regret that dealing with multiple salespeople made the experience more difficult for you. We're also disappointed to learn that you feel certain options were not fully discussed before your purchase.
Your comments are valuable and will be shared with the management team as we continually look for ways to improve our customer experience. We appreciate your feedback and thank you for bringing these concerns to our attention.
Top class Mercedes dealership
I have bought from Sandown Mercedes in Dorchester in the past and each time the process has been excellent. Very friendly and down to earth, always helpful with someone on hand to answer any questions I might have. I would defiantly recommend them.
9 september 2026
Antwoord van Sandown Group
Thank you for your wonderful review and for your continued trust in us. We’re delighted to hear that each of your experiences with the team at Sandown Mercedes-Benz Dorchester has been excellent.
It’s great to know that you found our team friendly, approachable, and always on hand to answer any questions. Providing a welcoming and helpful experience for our customers is something we take great pride in, so your recommendation means a lot to us.
Thank you again for your kind words and ongoing support. We look forward to welcoming you back in the future.
Five star service from Nicholas B. at Epsom Mercedes Benz
I had a great experience purchasing my car from Mercedes Benz of Epsom. Thanks to Nicholas Blunsden everything went nice and smooth. Nicholas was very patient and helpful in answering all of my questions and went above and beyond to make the whole process stress free. He did a great job from test drive to explaining the features, I felt well looked after by a professional.
Excellent tailored service!
19 augustus 2026
Antwoord van Sandown Group
Thank you for your fantastic review! We’re delighted to hear that your experience with Nicholas at Mercedes-Benz of Epsom was such a positive one.
It’s wonderful to know that Nicholas made the entire journey smooth and stress free, from the test drive through to handover, while taking the time to answer all your questions and explain the vehicle’s features. We pride ourselves on delivering a tailored and professional experience, so your kind words mean a great deal.
We’ll be sure to pass your feedback on to Nicholas and the team. Thank you for choosing us, and we wish you many happy miles in your new car.
Shocking service
I have had my car booked in for its MOT for over a month now. I received a call at 5pm today saying that my MOT was cancelled for tomorrow as they don’t have a license from DVLA. I am now frantically trying to find someone who can do it for me. I’m really appalled that they would book me in knowing they didn’t have the required paperwork, and I now have only a week before my MOT expires. And even worse, they called to cancel in less than 24hrs. I will now take my business elsewhere… for good.
10 september 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Antwoord van Sandown Group
Thank you so much for your feedback. We're delighted to hear that Leeroy from our Epsom branch provided such amazing service. I'll be sure to pass your kind comments on to him and the team. We really appreciate you taking the time to let us know.
Cannot go wrong with this team!
I honestly cannot fault Ashley and Jason for the care and support they gave me throughout the whole process.
I went in on the off chance to look at a potential car, and Jason was brilliant from the start. There was absolutely no hard sell, and he was incredibly honest and genuine. He patiently answered all of my questions and concerns, and the communication, both in person and via email, was outstanding.
When Ashley took over, he was equally excellent. Honest, professional and approachable, he made me feel completely at ease throughout the process.
The customer service from the whole team at Sandown Basingstoke has been outstanding. They have great knowledge of the cars, are friendly, approachable and, most importantly, transparent. I’ve already been recommending the team to friends — especially as they all love my J7!
I know it might sound like a small thing, but both Ashley and Jason remembered my name whenever I turned up unannounced with yet another question. That really stood out to me. It’s the little things like that which show just how much they genuinely care about their customers.
I’ve had the best experience and feel that I’ve made a completely informed decision in choosing the J7.
Thank you to Ashley, Jason and everyone at Sandown Basingstoke who made the whole experience such a positive one! ⭐️
6 september 2026
Antwoord van Sandown Group
Thank you for such a wonderful review and for sharing your experience with us. We are absolutely delighted to hear that Ashley and Jason provided such exceptional care and support throughout your journey.
It's fantastic to know that Jason's honest, genuine, and no-pressure approach helped you feel comfortable from the very beginning, and that he took the time to answer all of your questions while providing outstanding communication throughout. We're equally pleased that Ashley continued that high level of service, making the process smooth, professional, and reassuring every step of the way.
Your comments about the team's transparency, knowledge, and friendliness mean a great deal to us. We especially love hearing that both Ashley and Jason remembered your name and made you feel valued as a customer. As you rightly say, it's often the little things that make the biggest difference, and we're delighted that these personal touches stood out.
Thank you also for recommending us to your friends. There is no greater compliment than a customer's recommendation, and we're thrilled to hear you're loving your J7 and feel completely confident in your decision.
We will be sure to share your kind words with Ashley, Jason, and the rest of the team at Sandown Basingstoke. We wish you many happy miles in your new J7 and look forward to welcoming you back in the future. ⭐️🚗
My approved used Mercedes from Mercedes Benz of Basingstoke
The approved used Mercedes I chose to test drive needed some remedial work to be completed before I agreed to purchase it. Rory Hathaway provided great customer service by agreeing to carry out the work in a timely manner.
Rory handled the sale very well, giving me a good price for my vehicle I was part exchanging.
Rory was not pushy in selling me the Mercedes or additional insurance items.
I was very grateful for the fresh MOT, mats, new number plates and full tank of fuel.
Rory made sure we were aware of the controls and software etc. before we drove the car away.
5 september 2026
Antwoord van Sandown Group
Thank you for your fantastic review and for taking the time to share your experience. We're delighted to hear that Rory Hathaway provided such great customer service throughout your purchase journey.
It's wonderful to know that Rory kept you informed regarding the remedial work, offered a fair valuation for your part exchange, and made the entire process feel comfortable and pressure-free. We're also pleased that the fresh MOT, new mats, number plates, and full tank of fuel helped make your handover even more special.
Most importantly, we're glad Rory took the time to ensure you were confident with the vehicle's controls and software before driving away. We hope you're enjoying your Mercedes and wish you many happy miles ahead.
Thank you for choosing us, and we look forward to welcoming you again in the future.
Recent purchase of CLA all electric
Recent purchase of CLA all electric. Harvey Richards was our salesperson. Everything from viewing, test drive, purchase and pick up was spot on. Harvey was very responsive to emails and queries that i had. He carries the brand of Mercedes Benz well. Very professional service altogether. Thank you Harvey!
5 september 2026
Antwoord van Sandown Group
Thank you for taking the time to share your experience. We are delighted to hear that Harvey provided such a professional and responsive service throughout your CLA Electric purchase journey. From your initial viewing and test drive through to collection, it's fantastic to know everything went smoothly and that Harvey was always on hand to answer your questions. Your kind comments about how well Harvey represents the Mercedes-Benz brand will mean a great deal to him. We truly appreciate your business and wish you many enjoyable miles in your new CLA Electric. Thank you for choosing Sandown Mercedes-Benz.
Mali Gould was fantastic and made the…
Mali Gould was fantastic and made the whole experience easy
2 september 2026
Antwoord van Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that Mali Gould was fantastic and made the whole experience easy for you. We'll be sure to pass on your kind comments to her. Enjoy your new car, and thank you for choosing Sandown. We look forward to welcoming you again in the future! ✨
Leeroy was really helpful and made the…
Leeroy was really helpful and made the process very easy
7 september 2026
Antwoord van Sandown Group
Thank you for your kind feedback. We're delighted to hear that Leeroy was so helpful and made the process easy for you. We’ll be sure to pass on your comments to him. Enjoy your new car, and thank you for choosing Sandown. We look forward to welcoming you again in the future. 🚗
Our Experience. It can be very stressful buying a new…
It can be very stressful buying a new car, Sam and Paul were so friendly which made the experience a lot smoother for us. They were professional throughout, the customer service was great, they weren’t pushy we were given time to think things through. It was honestly a pleasure buying our new car. The guys are obviously very good at what they do as I’ve never had a brand spanking new car before!😂 Thank you to you both it was a real pleasure
7 september 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for your fantastic review. We're delighted to hear that Sam and Paul helped make your car-buying experience smooth, enjoyable, and stress-free. Buying a new car is a big decision, so it's great to know their friendly, professional approach and no-pressure service gave you the time and confidence to make the right choice. We're especially pleased that your first brand-new car purchase was such a memorable one! Your kind words will mean a great deal to both Sam and Paul, and we'll be sure to share your feedback with them. Congratulations on your new car, and thank you for choosing Sandown. We wish you many happy and enjoyable miles ahead!
Helpful and informative salesman
Helpful and informative salesman. A pleasant and straightforward experience.
Was a little pressure to get me to buy extras which I never do (e.g. wheel insurance etc.) but that was reasonable salesmanship.....
And delighted with the car.... seems very good value.
6 september 2026
Antwoord van Sandown Group
Thank you for taking the time to share your feedback. We're delighted to hear that you found the experience pleasant and straightforward, and that our salesperson was helpful and informative throughout the process. We appreciate your comments regarding the additional products offered. Our team aims to ensure customers are aware of all available options while respecting individual preferences, so your feedback is valuable. Most importantly, we're thrilled to hear you're delighted with your car and feel it represents great value. Thank you for choosing Sandown, and we wish you many enjoyable miles ahead!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.