Really friendly and professional. There was a slight delay with our finance payout (not the garages fault at all) but Katie was patient and diligent and kept us informed despite having other clients... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Helpful friendly sales team, no pressurised selling and kept me informed through the process and delivered when they said. Car features explained without overloading the brain, and the after service i... Toon meer
Bedrijf heeft geantwoord
Booked the test drive on Monday, Oliver got in touch, we had a 2-hour test drive on Tuesday, and I collected my new car on Saturday. The whole experience was brilliant from start to finish. Oli... Toon meer
Bedrijf heeft geantwoord
I had been exploring the possibility of changing my car to full electric or hybrid for several months. I met Ziggy at Mercedes Dorchester a month ago. I was initially interested in a GLB but als... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Contactgegevens
Verenigd Koninkrijk
- 0330 1784154
- help@sandown-mercedes.co.uk
- www.sandown-group.co.uk
4,8
Uitstekend
7K reviews
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Arrogant sales people
I rang to organise a test drive having previously bought a car there. The salesman told me it might take a few days to organise and sent me a video message including the date. We turned up and gave our names to the reception person, nothing happened for 30 minutes so I asked for him by name. Another person came after 10 more minutes, made no apology just that the car was elsewhere. I rang Mercedes Brooklands and arranged to test drive the same car 90 minutes later and have now bought that car. Pure arrogance.
4 september 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and appreciate you bringing this to our attention.
The level of service you describe is not the standard we aim to deliver. We understand how frustrating it must have been to arrive for a pre-arranged test drive, experience a lengthy wait, and then discover the vehicle was unavailable, particularly without a clear explanation or apology.
We are disappointed that we missed the opportunity to assist you and that your experience led you to purchase elsewhere. Please be assured that your comments will be shared with the management team so that the circumstances can be reviewed and any lessons learned.
Thank you again for your feedback, and we wish you many happy miles in your new Mercedes-Benz.
Great experience
Great experience. I was well handled by Paul and Adam. Very happy with my purchase
20 september 2026
Antwoord van Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you had a great experience and that Paul and Adam looked after you so well throughout the process. Ensuring our customers feel supported and confident in their purchase is incredibly important to us, so it's fantastic to know you're very happy with your new car. We truly appreciate your kind words and wish you many enjoyable miles ahead!
Great team
Great team, everything clear,well explained and everything went smoothly.
20 september 2026
Antwoord van Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that our team made everything clear and easy to understand, and that your experience went smoothly from start to finish. Providing straightforward, professional service is something we take great pride in, so it's fantastic to know we delivered on that for you. We truly appreciate your kind words and look forward to welcoming you again in the future.
Antwoord van Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that the excellent service continued even after you purchased your car. Providing ongoing support and ensuring our customers have a great ownership experience is just as important to us as the initial sale. We truly appreciate your kind words and look forward to assisting you again in the future.
Excellent service from Connor
We were extremely pleased with the service received from Connor when we purchased our Mercedes earlier this year. He was very helpful throughout. Disappointed to hear that he has now left Sandown as we were hoping to catch up with him to discuss our Mercedes travels.
31 maart 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for sharing your experience. We're delighted to hear that Connor provided such helpful and attentive service throughout your Mercedes purchase and helped make the experience a positive one. While we're sorry to hear of your disappointment that he has since moved on from Sandown, we're grateful for your kind words and will be sure to pass on your feedback. We hope you've been enjoying your Mercedes adventures and look forward to supporting you with many more memorable journeys in the future.
Always first class service
Always first class service , thanks to both Gary and Ashley, superb!
19 september 2026
Antwoord van Sandown Group
Thank you for your kind words. We're delighted to hear that you received first-class service from Gary and Ashley. Providing a superb customer experience is always our goal, and it's fantastic to know they made such a positive impression. We truly appreciate your feedback and look forward to welcoming you again in the future.
Ian Vennel makes it all very easy to…
Ian Vennel makes it all very easy to navigate the decision on which Mercedes which is why we keeping returning. Ongoing support is great and Ian is always happy to take any questions post purchase.
16 september 2026
Antwoord van Sandown Group
Thank you for your continued loyalty and for taking the time to share your experience. Ian’s ability to make the decision-making process straightforward and enjoyable is exactly why so many customers choose to return to him time and again. We're delighted to hear that his support doesn't stop after the purchase, and that he is always on hand to answer any questions. We truly appreciate your recommendation and look forward to assisting you again in the future.
The team were very helpful and dealt…
The team were very helpful and dealt with my Kia purchase excellent.
Both Paul and Samuel were very friendly and helpful which made my purchase much easier.
19 september 2026
Antwoord van Sandown Group
Thank you for your fantastic review. We're delighted to hear that Paul and Samuel were able to make your Kia purchase such a positive and straightforward experience. Providing friendly, helpful service and ensuring our customers feel supported throughout the buying journey is something we take great pride in.
We really appreciate you taking the time to share your feedback and hope you enjoy your new Kia. If there's anything we can help with in the future, please don't hesitate to get in touch.
Antwoord van Sandown Group
Thank you for your lovely feedback!
We’re delighted to hear that you found the team at Sandown OMODA | JAECOO Newbury helpful and knowledgeable. It’s great to know they were able to answer all your questions and make your experience a positive one.
Thank you for choosing us and for taking the time to share your experience. We really appreciate it!
Horrible customer service…
Horrible customer service unprofessional.
Never again.
Zero star
25 augustus 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
I had a very positive experience from…
I had a very positive experience from start to finish.
I dealt with Ellios, who was extremely helpful and professional throughout the whole process. What I appreciated most was that I never felt like he was simply trying to sell me a car. Sometimes with salespeople, you can feel that their main priority is making a sale rather than finding the right car for you, but I never got that feeling with Ellios. He took the time to understand what I was looking for and was genuinely helpful throughout.
Although Ellios is relatively new to Mercedes-Benz, he was very professional, knowledgeable and made the whole experience easy and comfortable.
Overall, I was very happy with the service from Mercedes-Benz. The attention to detail and the way everything was handled really stood out. I would definitely recommend Ellios and the team to anyone looking to buy a Mercedes-Benz.
18 september 2026
Antwoord van Sandown Group
Thank you for taking the time to leave such thoughtful feedback!
We’re delighted to hear that Ellios made your experience so positive from start to finish. It’s particularly lovely to hear that he took the time to understand what you were looking for and made you feel supported, rather than simply focused on making a sale.
We’ll be sure to pass your kind words on to Ellios. We’re also pleased that his professionalism and attention to detail made the process easy and comfortable, especially as he is newer to the Mercedes-Benz team.
Thank you for choosing Mercedes-Benz of Guildford and for your recommendation. We really appreciate it!
Amazing Customer Service
Andras was so supportive from the moment I enquired to test drive the car, to the moment I collected the car. Honestly can’t thank him and Paul enough for all the support and patience during the process. Absolutely love my Mercedes
18 september 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for your wonderful feedback, Jackie!
We’re delighted to hear that Andras and Paul were so supportive throughout your journey, from your initial enquiry and test drive through to collecting your new Mercedes-Benz. It’s fantastic to know they made the process such a positive experience.
We’re so pleased to hear that you absolutely love your Mercedes-Benz. Thank you for choosing Mercedes-Benz of Guildford and for taking the time to share your experience!
Very professional service Liam is a…
Very professional service Liam is a Fantastic sales person to have on your team very thorough very polite and Professional
17 september 2026
Antwoord van Sandown Group
Thank you for your fantastic feedback, Mr Bassett!
We’re delighted to hear that you received such a professional service from Liam. It’s great to know that his thorough, polite and professional approach made such a positive impression.
We’ll be sure to pass your kind words on to Liam. Thank you for choosing Sandown Kia Salisbury and for taking the time to share your experience!
Excellent service I would recommend to anyone
I had a great experience right from the test drive through to collecting my new car. James and Chris were super helpful and patient, they could answer all my questions and made the whole experience a very pleasant one.
17 september 2026
Antwoord van Sandown Group
Thank you for your wonderful feedback, Mr Coleman!
We’re delighted to hear that you had such a positive experience from your test drive through to collecting your new car. It’s fantastic to hear that James and Chris were so helpful, patient and able to answer all your questions.
We really appreciate you choosing Sandown OMODA | JAECOO Poole and taking the time to share your experience. We hope you enjoy your new car!
Excellent 5* Service
Traded in my previous GLB for the all-new GLB.
Elaine and Dan delivered a professional, friendly and smooth service from start to finish.
I was kept up to date every step of the way from selecting my car right through to the handover.
Very happy customer!
20 augustus 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for your excellent 5star review . We're delighted to hear that Elaine and Dan provided a professional, friendly, and smooth experience from start to finish while helping you trade in your previous GLB for the all new GLB.
It's wonderful to know that you were kept informed every step of the way, from selecting your vehicle through to handover, and that the process met your expectations throughout. Your recommendation and kind words mean a great deal to the team.
We truly appreciate your loyalty and wish you many happy miles in your new GLB. Thank you for choosing Sandown Mercedes-Benz! 🚗
New Car.
Picked up my New Car yesterday from Sandown Mercedes from first interest to picking the service has been very good and would recommend the dealership.
16 september 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for your fantastic review. We're delighted to hear that your experience with Sandown Mercedes was very good from your first enquiry right through to collecting your new car. It's wonderful to know that the team provided the level of service you expected and that you'd recommend our dealership to others. We truly appreciate your support and wish you many happy and enjoyable miles in your new car. 🚗
Friendly professional and understanding…
Friendly professional and understanding
Very helpful on securing the purchase of the new car
15 september 2026
Antwoord van Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you found the team friendly, professional, and understanding throughout your experience. It's great to know they were able to help make securing your new car a smooth and enjoyable process. We truly appreciate your support and wish you many happy miles in your new vehicle!
Confident
Confident, efficient service, understand that Tom has recently started but he was very knowledgeable and professional throughout
15 september 2026
Antwoord van Sandown Group
Thank you for your wonderful review. We're delighted to hear that Tom provided such confident, efficient service. Although he's recently started, it's fantastic to know that his knowledge and professionalism made a positive impression throughout your experience. We'll be sure to pass on your kind comments to him and the team. Enjoy your new car, and we look forward to welcoming you again in the future! 🚗
Provide your feedback on BizChat
I received a very poor customer service…
I received a very poor customer service and care. Some of the salespeople were only interested in selling cars than meeting customer experience and customer satisfaction. The Information relating to a smooth transaction process were not accurate and are lacking , not sure if it was intentional.
15 september 2026
Antwoord van Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
2nd Visit, very disappointing.
2nd time visiting this dealership. And both times standing around in an empty reception room. No signs or bells or any info to say how to get attention. Definitely seems like they don't care at all about customers.
I shall return to using Brooklands, its much further away but customers are made to feel welcome there and treated with respect.
16 september 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
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