Saniflo Specialists Reviews 

Two really pleasant guys - quickly dealt with the service & left everything clean & tidy. Can't fault the service

Just had my first annual service with Saniflow today. My engineer was Tom and he was great ! He was very punctual and clean and very courteous to me. I found the whole experience of using this company very good with excellent communication giving a two hour window and then 60 mins notice which was very helpful.

Our second time using Saniflo Specialists. Always very professional and knowledgeable, quick to come out, on time and quick to fix the issues. A bit on the pricey side but they really know their stuff, would recommend.

The third plumber to come over, not fix the problem while charging a ridiculous call out fee. In my line of work, if you don't know how to do something, you find someone who can but clearly that level of customer service is lost on Saniflo specialists.

At my wits end with cowboy plumbers doing the bare minimum and leaving you out of pocket and mopping up their dirty footprints.
You're better off using your money for a plumbing degree.

Firstly they responded as the first company started a text chat with all info about the problem, then disappeared.
So Olivia was a great relief, great communication and got the job sorted. Very happy with the engineer, so helpful. Definitely will use again

after trying unsuccessfully with some other repairers, I found Saniflo specialists.co.uk and from the first contact with Olivia, using WhatsApp (which was ideal by the way), I felt reassured that this company was genuine and also effective.
I was surprised to be offered next day Service, and I was kept informed of the time window which was really helpful.
when Craig and his colleague arrived, they very clearly explained my options, of repair or unit replacement.
I was relieved when they were able to repair rather than replace the unit, and very quickly too.
They then gave me a comprehensive repair report, complete with photos.
Overall, absolutely delighted with the whole experience.

Fantastic service from start to finish.
The engineers were professional and efficient and explained everything perfectly.
Highly recommend

Booking to finish of job: Professional handling of issues, clear commuincations, Knowledgeble proficient engineer. A smooth start to end experience

From booking to engineer finishing job was a first rate experience, continually kept informed via text and email of process. Engineer arrived on time at the earliest of the time slot, was very polite. Work was efficient, and cleaned up everything afterwards. Great job, highly recommend.

A very professional outfit. Olivia dealt with my call and got an engineer out to us for the date and time slot we needed. The engineer (Jordan Hughes) got in touch when he was on his way and waited patiently to be let in when a work emergency meant we weren’t there. He quickly identified the problem and fixed it. A detailed report (with before and after photos) and invoice was provided by email straight away. I’m so impressed and have opted for their maintenance plan for peace of mind in future.

Craig has saved our life again and fixed the pump for the shower in time for the weekend . He’s literally the best service provider and so friendly and patient . He takes all the embarrassment out of embarrassing fixes

Excellent communication from the moment I contacted them. Kept me updated throughout on times and how far away they were. Quick call out times for an engineer. Fixed the problem quickly. I would highly recommend

I had an extremely poor experience with Plumbico / “Saniflo Specialists”. I booked them because they advertised a fixed price of £181 to unblock my Saniflo toilet, get it working again, and replace seals. Based on this, I assumed they specialised in this work.

When the plumber arrived, he took a quick look and then told me they don’t even service the Saniflo model I have. He carried out no work at all — no unblocking, no repair, nothing — because they were unable to do the job.

Despite providing absolutely no service, they still demanded the full £181. I said this was unreasonable, as they did not and could not perform the service I booked. Since then they have chased me aggressively, even though they refused the job and didn’t touch the toilet.

Their terms and conditions say a “callout fee” applies whether or not work is done, but I was never told I was booking a callout. I was clearly booking their advertised fixed-price repair, not a “pay-for-nothing” callout fee.

This has been handled very poorly:
– Misleading pricing
– No work done
– No responsibility taken
– Full fee demanded for zero service
– Escalation instead of resolution

I would strongly recommend avoiding them based on my experience.

Fantastic service from start to finish , thank you

The service was prompt, professional & rectified swiftly.

The engineer and staff and management team were so helpful.
The engineer who fitted the system (Jordan Hughes) was brilliant giving me plenty off notice before he arrived which is always good being a father off three just helps you plan the day... plenty off good advice.
great service overall would recommend to anyone wanting a saniflo or macerator . Also I would definitely recommend getting the monthly payment service plan for a peace of mind. 👍🙏🏻

Ethan serviced my Saniflo unit this morning. He arrived on time and carried out the work quickly and efficiently. He was very friendly and gave me useful advice. My experience with both Ethan and Olivia has been extremely satisfactory and I would fully recommend this Company.

Came the same day as I contacted them. Polite, professional, prompt. Everything was very clearly explained. Couldn’t be happier. 😀👍

Jordan arrived promptly and ready for the challenge of replacing my old saniflo plus. It was awkwardly and very snuggly located in a wall cavity..far from easy! Jordan was patient, calm, polite, professional and took time to assess the best way to approach the job. The new unit was deeper than the old which meant he couldn’t put the replacement in the wall. Jordan went the extra mile to create access as neatly as possible and to re-attach the stud wall etc that needed to be removed to take out the old unit. He really has the best attitude for a job like this. He took the necessary time and was patience and understanding of my hovering and various questions and requests! Top job..100% recommend this company. Thank you.

Really quick to send an engineer out to sort the issue. Easy to sort with Olivia. Craig the engineer arrived within specified time scale. Really polite and efficient, very helpful. Extremely nice person. Have used this company before, will definitely use again in the future. Definitely recommend. Thank you all.