My goods were despatched and I was advised that they would be delivered on Monday. The goods arrived two days early and only two days after placing the order! I needed to return my goods and sent... Toon meer
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Lees wat reviewers zeggen
Accidentally ordered the wrong size footwear. I contacted the Helpdesk and they were able to amend my order within 10 minutes, before it was dispatched. Outstanding service and will be ordering again.... Toon meer
As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue w... Toon meer
Bedrijf heeft geantwoord
Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Contactgegevens
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Verenigd Koninkrijk
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Uitstekend
580 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Their timeliness of response to my…
Their timeliness of response to my enquires was the best
25 maart 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Thank you for your kind feedback! We're delighted to hear that you found our response time so quick — providing prompt and helpful support is something we always strive for.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out!
Louise @ Sealskinz
Had an issue with a pair of socks
Had an issue with a pair of socks, I contacted them and within minutes it was all sorted!
19 mei 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Thank you for your lovely feedback! We're really glad to hear your issue was resolved so quickly. Our team always aims to make things as easy and efficient as possible, so it’s great to know we delivered on that for you.
If you ever need anything else, don’t hesitate to get in touch.
Louise @ Sealskinz
Speedy warranty claim resolution
Had to do a warranty claim and within half an hour I had an email with tracking for a replacement on its way - fantastic service!
18 mei 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Thank you so much for your kind feedback! We're really pleased to hear that your warranty claim was resolved quickly and smoothly. Providing fast and hassle-free support is something we always aim for, so it’s great to know we got it right for you this time.
If there’s anything else we can help with, just let us know — we’re always here to help!
Louise @ Sealskinz
Helpful people
The customer service is excellent; however, the delivery process with Royal Mail can often be quite stressful.
15 mei 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Hello Vittorio,
Thank you for taking the time to write a review.
We're so sorry for any inconvenience the courier may have caused but happy we could help with our excellent customer service.
If we can be of further assistance, please do not hesitate to get in touch again.
Kind regards,
Emily @ Sealskinz
Antwoord van SEALSKINZ
Hi Nick,
Thank you for the 5-star review!
We're so happy to hear our customer service was excellent for you.
Please feel free to reach out again if we can help with anything further!
Kind regards,
Krystal @ Sealskinz
Fantastic Customer Service
An item I needed was damaged during transit. I contacted Sealskinz as soon as it arrived and they arranged a replacement that arrived the next day. Fantastic service and very helpful staff. Excellent products too.
14 mei 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Hello Andrew,
Thank you for the fantastic 5-star rating!
We're thrilled our customer service was able to assist you quickly and efficiently with your damaged order. We hope you enjoy the purchase!
Please do not hesitate to reach out again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Felt treated well.
A shipment got stuck in delivery somewhere.
As customer service received only vague information from the carrier, and shipment did not show up after three weeks time they offered unbueraucratic refund and apologies in short time.
Felt treated well.
13 mei 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Hi Christian,
Thank you for taking the time to leave a review.
We are so sorry your order got delayed in transit. It is wonderful to hear that our team was able to solve this for you in a satisfactory way.
Please do not hesitate to get in touch again if we can be of any further assistance.
Kind regards,
Emily @ Sealskinz
Antwoord van SEALSKINZ
Hi James,
Thank you for the fantastic 5-star review!
We're so pleased you like the product and our customer service.
Thanks again,
Krystal @ Sealskinz
Fantastic customer service will 100%…
Fantastic customer service will 100% honour the waterproof guarantee
12 mei 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Hi Leo,
Thank you for the great 5-star review!
We're always happy to stand behind our products and we're thrilled to hear our customer support was able to assist you with a replacement under our guarantee.
If we can be of any further assistance, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Strongly recommended
Really excellent clothes and other products and great customer service! The clothes are really good quality and nice designs. There was a problem with my order and they worked hard to resolve that properly too, which I appreciated. Strong recommend!
8 mei 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Hello Jez,
Thank you for your kind 5-star review and recommendation!
We really appreciate the feedback on the quality of our products and customer service. Glad we could be of assistance!
If we can ever help with anything else, please do not hesitate to get back in touch.
Kind regards,
Krystal @ Sealskinz
Excellent Customer Service
I ordered 2 pairs of heated gloves for myself and my wife but did not understand all of the workings and technology Despite there being nothing wrong with the gloves and a delay between purchase and our usage the company supplied a free postage return prompt assessment and refund I was very impressed with the customer service
Dr Maurice Pye
York May 2026
7 mei 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Hello Maurice,
Thank you for the 5-star rating!
We sincerely appreciate your kind words about our customer service response. We're very sorry the gloves did not meet your expectations but happy we could be of service in resolving the matter satisfactorily.
If you have any other waterproof or outdoor accessory needs, we hope you will consider us again in future.
Kind regards,
Sophie @ Sealskinz
Super responsive and kind customer…
Super responsive and kind customer support team. I had a minor issue with an otherwise great product. Thank you.
5 mei 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Hi Jacob,
Thank you for the 5-star review! We're so glad to hear the support you received was responsive and kind.
If we can help with anything else, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Unique product and excellent customer service
Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market.
I'd also like to mention that their customer service is excellent. After much use, one sock developed a leak. Even though I had trouble locating my receipt, they swiftly offered a solution that allowed me to replace the socks.
5 mei 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Thank you for the 5-star review!
We are thrilled to be your favourite knee-high waterproof sock manufacturer. We're also happy to hear the price is worth it and the customer service is excellent.
If you need anything else, please do not hesitate to contact us again.
Kind regards,
Krystal @ Sealskinz
Very good quality products
Very good quality products. Prompt and friendly customer service. Would recommend.
5 mei 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Hi Ben,
Thank you for the 5-star rating. We appreciate your comments on the quality of our products and the friendly customer service. Customer recommendations mean the world to us!
We look forward to your continued support.
Many thanks,
Krystal @ Sealskinz
ordered the wrong size and got money back
ordered the wrong size and was immediately contacted upon returning goods. very nice and crisp interaction. money was refunded as expected.
18 april 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Hello CM,
Thank you for taking the time to share your experience.
We're thrilled to hear the returns process was easy and you were refunded as expected!
If we can help with anything else, do let us know.
Warm regards,
Krystal @ Sealskinz
Excellent products and guarantee
Excellent products and guarantee. My hiking hat which is brilliant in all weathers and foldable had a problem with the elastic adjustment band coming adrift - I completed a guarantee form and received a response immediately to say a replacement item was being shipped. Excellent service.
1 mei 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Hi Damian,
Thank you for the 5-star review!
We're so happy to hear your hiking hat has been brilliant and glad we could help with a replacement quickly to get you back outdoors.
If we can be of any further assistance, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Exceptional, extremely fast Customer Service
Sealskinz resolved my issue with one of their products within minutes of my submitting a claim and a replacement is on its way. I am very impressed with their customer service. It makes buying their products very much worth it when they back them with this type of no hassle customer service!
27 april 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Hi Moira,
Thank you for the 5-star review! We're thrilled we could resolve your warranty matter quickly and efficiently.
Please do not hesitate to reach out again in future if there is anything else we can assist with.
All our best,
Krystal @ Sealskinz
Excellent customer service
Firstly I love the product I purchased. However, I had noticed slightly more wear and tear than would have been expected on one of my mittens.
I got in touch with customer service and they were extremely prompt and efficient in their communication with me. I was given a few different options. I opted to return my item for a replacement of the same (as I love the mittens) they inspected them and agreed there was an issue with one of them. My replacement is enroute as I type. Sealskinz customer service was amazing, especially as this was a post sales issue. I would have no qualms in purchasing from this company again. Thanks to all the team
27 april 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Hello Emma,
Thank you for taking the time to write a review on your recent experience with us.
We're very sorry the original pair of mittens did not hold up to our standards but we appreciate that you allowed us to stand behind the product and provide a replacement.
We look forward to your continued support of Sealskinz. If you have any other questions or concerns, please do not hesitate to get in touch again!
Kind regards,
Krystal @ Sealskinz
Fantastic and prompt customer service
Fantastic and prompt customer service, highly recommended!
21 april 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Hello Lachie,
Thank you very much for the 5 star rating!
We sincerely appreciate your recommendation and feedback about our customer service team.
All our best,
Krystal @ Sealskinz
well the products are amazing and great…
well the products are amazing and great quality, we are so impressed we keep buying more.
17 april 2026
Review zonder uitnodiging
Antwoord van SEALSKINZ
Hi Maureen,
Thank you for the kind words and 5-star review!
We are thrilled you find our products amazing and great quality. We look forward to your continued support!
Kind regards,
Krystal @ Sealskinz
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