Secured Homes Reviews 

548
•
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

Secure homes have just completed our windows and patio doors Fantastic performance from start to finish Macauley and Shane were brilliant lads Tidied up afterwards Took old windows away All do... Toon meer

Beoordeeld met 5 van de 5 sterren

Extremely efficient No issues Great service and would highly recommend I would definitely use these again Plus really lovely and professional staff when calling them in the phone

Beoordeeld met 5 van de 5 sterren

I am extremely happy with my double glazing windows and doors installation. The service has been first class from the start to finish. The workmanship is excellent, the windows and doors look great... Toon meer

Beoordeeld met 5 van de 5 sterren

Great sales Good surveying Excellent installation team The windows seem to be of high quality. The only issue we had was installation was booked for Monday then changed to Wednesday which we... Toon meer

Bedrijfsgegevens

  1. Bouwwinkel

Geschreven door het bedrijf

Keeping your home safe. Specialising in windows and doors.


Contactgegevens

4,6

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TrustScore 4.5 uit 5

548 reviews

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4,6

Alle reviews

(548)

187 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Easy enough to deal with company The…

Easy enough to deal with company The fitter that came out was brilliant,did a really good job.

26 november 2025
Logo Secured Homes

Antwoord van Secured Homes

Hi Marton,


Thank you for the great feedback! We are delighted to hear that you found us easy to deal with and that the fitter did a brilliant job on your installation. We appreciate your support.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Beoordeeld met 5 van de 5 sterren

Quality and fit excellent

Having used Secured Homes previously on one door project I had a secondany and decided that door would be done by another Company. The fit and finish of Secured homes was far in front of the other Company, this convinced me that for any further work my first choice would be Secured Homes. So when the knock came I had already decided that the next project would be Secured Homes. The new project this time was windows so as well as a scrappage discount I also got a previous customer discount. The fit and finish was as expected very good and the guys tidied up nicely after. The cheery attitude and friendly banter also went a long way to making the experience less stressful.

26 november 2025
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Antwoord van Secured Homes

Hi George,


Thank you for choosing Secured Homes again! It is fantastic to hear that our previous work convinced you to return for your windows. We are glad you were able to take advantage of the scrappage and returning customer discounts, and that the team’s friendly attitude helped make the experience stress-free. We look forward to working with you on any future projects.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Beoordeeld met 5 van de 5 sterren

This is the third time I have used…

This is the third time I have used Secured Homes, I can not fault the service the quality and the care to do first class job.
They are a breath of fresh air. I needed a new French door from my phone call a sales visit a survey visit, door manufactured and installed all within 10days.
5 star * plus.
Thank you.

26 november 2025
Logo Secured Homes

Antwoord van Secured Homes

Hi Paul,


Thank you for being a loyal customer and using us for the third time! We are thrilled that you are happy with the quality and service. Completing your French door installation within 10 days from the first call is exactly the kind of efficiency we aim for. Thanks for the 5 stars!


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Beoordeeld met 5 van de 5 sterren

Well planed and excellent workmanship

Well planed and excellent workmanship. Everything was made easy. Thank you.

24 november 2025
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Antwoord van Secured Homes

Hi Alec,


Thank you for your kind review. We are pleased to hear that you found the workmanship excellent and that we made the whole process easy for you. We appreciate your recommendation.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Beoordeeld met 5 van de 5 sterren

Quick

Quick, friendly, great product, great service

14 november 2025
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Antwoord van Secured Homes

Hi there,


Thank you for the 5-star review! We are glad you found our service quick and friendly and are happy with your great new product.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Beoordeeld met 5 van de 5 sterren

Good company . The company and personnel I dealt with…

The company and personnel I dealt with were professional , friendly and informative. The team who fitted the windows were excellent ,they took care in my home and were a pleasure to work with. The windows look great love the locking options. I would definitely recommend

17 november 2025
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Antwoord van Secured Homes

Hi Mrs Chapman,


Thank you for your lovely feedback. We are so pleased to hear that our team was professional and treated your home with care. It is great to know you love the new windows and the locking options. We truly appreciate your recommendation.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Beoordeeld met 4 van de 5 sterren

Everyone was courteous and friendly

Everyone was courteous and friendly. 4 windows in total fitted on a like for like basis. The lads did a fair job in not so fair weather. Cleaning up sadly not so great as silicone found on some furnishings.

18 november 2025
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Antwoord van Secured Homes

Hi Amanda,


Thank you for your review. We are glad to hear that the team was courteous and friendly while fitting your windows. However, I am sorry that the cleanup wasn't up to our usual high standards regarding the silicone. We will address this with the team to ensure it doesn't happen again.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Beoordeeld met 5 van de 5 sterren

Thank you very much for installing the windows

Thank you very much for installing the windows. Nial and Ethan did an absolutely outstanding job. They were professional, efficient, and very friendly throughout the whole process. Their attention to detail and the quality of their work were truly impressive. I am extremely satisfied and can recommend them 100%.

18 november 2025
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Antwoord van Secured Homes

Hi Aneta,


Thank you so much for the glowing review! We are thrilled to hear that Niall and Ethan did an outstanding job installing your windows. We will make sure to pass on your kind words to them about their professionalism and attention to detail.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Beoordeeld met 4 van de 5 sterren

Doors are well made and look quality

Doors are well made and look quality
One downside was the colour of the door I chose from the brochure turned out to be no longer available. I had to choose an alternative some days later.
It should have been known by the agent before my order was confirmed. Even so the alternative choice door colour turned out to be very good. The men who fitted the door were top class
Correspondence with company was good

12 november 2025
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Antwoord van Secured Homes

Hello Joyce,

Thank you very much for taking the time to share your feedback with us.

We are delighted to hear that you find your new doors to be well made and that they look quality. It’s also wonderful that you had a top-class experience with our fitters and that you were happy with the correspondence from our company.

We sincerely apologise for the initial inconvenience regarding the colour choice. You are absolutely right—we should have had the updated stock information immediately available to your agent to prevent that delay in your order. We are reviewing our internal processes and brochure updates to ensure this doesn't happen again, as we strive to provide a seamless and efficient experience from the very start.

We are very pleased that your alternative colour choice turned out to be "very good" and that you are happy with the final result.

Thank you again for your valuable comments and for choosing Secured Homes.

Kind regards,

The Secured Homes Team

Beoordeeld met 5 van de 5 sterren

Good work secure homes

I have a lot of work done with secure homes and found them and there products brilliant cannot fault the guys that do the work always clean up after them I wouldn't hesitate to have them again

10 november 2025
Logo Secured Homes

Antwoord van Secured Homes

Hello Sandra,

What a fantastic review to read! Thank you so much for your kind words and for continuing to choose Secured Homes for your projects.

We are incredibly proud to hear that you find both our service and our products brilliant. We put a lot of focus on quality, and it's rewarding to know you are happy with the results of the lot of work you’ve had done with us.

We'll be sure to pass your compliments on to the installation teams. They work hard to ensure every customer is delighted, and hearing that they always clean up after them is excellent feedback.

Thank you again for your loyalty and trust. We truly appreciate your strong recommendation and look forward to assisting you again in the future!

Kind regards,

The Secured Homes Team

Beoordeeld met 5 van de 5 sterren

Happy customer

The fitting was seamless, team worked well and did a great job, all mess tidied away. Very pleased with the end result.

11 november 2025
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Antwoord van Secured Homes

Hello Jimmy,

Thank you so much for your excellent review!

We are delighted to hear that you are a Happy customer and that you were very pleased with the end result.

It’s wonderful to know that the fitting was seamless, the team worked well, and that they ensured all mess was completely tidied away. We aim for minimum disruption and maximum quality with every installation, so your feedback confirms we hit the mark!

Thank you for choosing Secured Homes.

Kind regards,

The Secured Homes Team

Beoordeeld met 5 van de 5 sterren

The people who came to our house were…

The people who came to our house were very professional and courteous and friendly and the staff were lovely and very friendly and worked very hard and did the workIn no time at all would recommend your company to any one who is thinking in having this kind of work done they put the window in very quickly and the prize was reasonable Thank you so much Mr Mrs Horrobin

11 november 2025
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Antwoord van Secured Homes

Hello Mr and Mrs Horrobin,

Thank you very much for taking the time to share your feedback!

We are absolutely delighted to hear that you had such a positive experience with our team. It is wonderful to know that the people who visited your home were professional, courteous, and friendly, and that our staff were lovely and worked very hard.

We pride ourselves on our efficient service, so we are pleased that the window installation was completed very quickly. We also aim to offer excellent value, so your comment about the reasonable price is appreciated.

Thank you for your very strong recommendation—it means a lot to us. We hope you enjoy your new window for many years to come!

Kind regards,

The Secured Homes Team

Beoordeeld met 5 van de 5 sterren

Great team of fitters

Great team of fitters. They covered everywhere they walked and did a lovely job of cleaning up inside and out when finished.

10 november 2025
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Antwoord van Secured Homes

Hello Colin,

Thank you so much for your feedback!

We are very happy to hear you had a great experience with our team of fitters. They take tremendous pride in their work, and we are delighted that they were thoughtful enough to cover everywhere they walked and did a lovely job of cleaning up inside and out once the installation was complete.

That commitment to cleanliness and professionalism is a key part of our service.

Thank you for choosing Secured Homes!

Kind regards,

The Secured Homes Team

Beoordeeld met 5 van de 5 sterren

Everything sent very well

The fitter arrived on time, took two hours, made no mess and I ended up with a very handsome new door. I'm very pleased.

11 november 2025
Logo Secured Homes

Antwoord van Secured Homes

Hello Sandra,

Thank you for your excellent review!

We are delighted to hear that everything went very well with the installation of your new door. It's fantastic that our fitter arrived on time, completed the work efficiently in just two hours, and made no mess.

Most importantly, we're thrilled that you are very pleased and have ended up with a very handsome new door!

Thank you for choosing Secured Homes.

Kind regards,

The Secured Homes Team

Beoordeeld met 5 van de 5 sterren

Salesman not pushy good price fitting…

Salesman not pushy good price fitting team very pleasant all round very happy

7 november 2025
Logo Secured Homes

Antwoord van Secured Homes

Hi David, thank you!

It's great that the combination of a non-pushy salesman and a really pleasant fitting team made your experience so positive.

We'll be sure to pass your kind remarks on to the fitting team! We're happy you're happy with the result!

Kind regards,
Sally Jenkins,
Customer Care Manager

Beoordeeld met 5 van de 5 sterren

Very efficient and cleaned up debris

Very efficient and cleaned up debris. 10 windows in 6 hours.

5 november 2025
Logo Secured Homes

Antwoord van Secured Homes

Thanks, Phil!

Wow, getting 10 windows fitted in just six hours while still being clean and efficient is a massive effort. That's seriously impressive work from our installers!

We'll be sure to pass your kind remarks on to the team! We know how crucial it is to get your home secured and minimise disruption quickly.

All the best,

Sally Jenkins,
Customer Care Manager

Beoordeeld met 5 van de 5 sterren

Great experience from start to finish,

Great experience from start to finish,
The windows look great
Very happy with them
The fitters were very professional and cleaning up as they go and they took my old windows and all the rubbish away
Can’t fault em

6 november 2025
Logo Secured Homes

Antwoord van Secured Homes

That's wonderful feedback, Marc!

We're absolutely delighted your experience was great from start to finish. We love hearing that your new windows look great—it's fantastic when the final product transforms a home!

Our fitters take huge pride in their professionalism and making sure they leave the site spotlessly clean. We'll be sure to pass your kind remarks on to the fitters!

Thanks for the high recommendation :)

Sally Jenkins,
Customer Care Manager

Beoordeeld met 5 van de 5 sterren

Very Happy

I couldnt recommend Secured Homes enought. I was happy with the price. Great communication and really helpful in helping me to choose the style of windows i wanted. The guys came on time fitted all my windows and cleaned up after themselves. I had a slight problem with one of my windows and the came to fix it with no trouble. Amazing company

6 november 2025
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Antwoord van Secured Homes

Hello Stacey, what an amazing review!

We're genuinely thrilled to hear you're so happy you "couldn't recommend Secured Homes enough."

We're so pleased the whole process worked well, from the initial consultation where we helped you choose the perfect window style to the great price and clear communication.

It's brilliant to hear the guys were on time, efficient, and made sure they cleaned up after themselves! We'll be sure to pass your kind remarks on to the fitting team!

Most importantly, we're so glad we could quickly resolve that slight problem with one of your windows with absolutely no fuss. Great service doesn't stop after the installation is complete, and your feedback proves that our aftercare is just as important as the fitting itself.
Thank you for calling us an "Amazing company!"

Kind regards,
Sally Jenkins,
Customer Care Manager

Beoordeeld met 5 van de 5 sterren

…’ I can see clearly now’….

Salesman Steve was our introduction to ‘Secured Homes’ and he’s a credit to the company. Friendly, informative but most of all not the least bit pushy. He listened to our brief and delivered an outcome that confirmed we wanted to go ahead with our order.
Within 3 weeks our windows were installed by a team of efficient professionals, (ones that actually clear up after themselves) and what a difference. Already we’re benefiting from the reduction of outside noise!
We’re really impressed with the workmanship, installation and completion of our windows and would recommend ‘Secured Homes’ for any home improvements.

5 november 2025
Review zonder uitnodiging
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Antwoord van Secured Homes

Hi Helen, thank you for this truly wonderful review and that brilliant title—'I can see clearly now'!

We're absolutely delighted to hear that Steve was such a great introduction to Secured Homes.

It's so important to us that our team is friendly and informative, but definitely not pushy, so we’ll be sure to pass on your high praise to him!

Getting your new windows installed within three weeks is fantastic, and we are so proud that the efficient professionals handled the job perfectly, including that crucial clear up afterward. We'll be sure to pass your kind remarks on to the fitting team!

Hearing that you're already enjoying the reduction of outside noise shows the immediate comfort benefit of quality double glazing—that's a huge win for your home!

Thank you so much for the recommendation.

Kind regards,
Sally Jenkins,
Customer Care Manager

Beoordeeld met 5 van de 5 sterren

What a team

We had 10 windows and a door fitted from the sales rep Steve Wood to the installation team they have been outstanding friendly, polite and professional from start to finish would definitely recommend

5 november 2025
Logo Secured Homes

Antwoord van Secured Homes

Hi Tom, thank you so much for this amazing review!

We're absolutely thrilled to hear that the entire process—from Steve Wood right through to the team fitting your 10 windows and a door—was outstanding. We'll make sure Steve knows he's a credit to the company!

It makes us so proud to hear the installation team was friendly, polite, and professional throughout the whole process. That kind of feedback about the people who work in your home is invaluable!

We'll be sure to pass your high praise on to Steve and the fitting team.

We hope you love the finished look and the comfort and security that your new windows and door bring to your home.

Kind regards,
Sally Jenkins,
Customer Care Manager

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