Secured Homes Reviews 

548
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Secure homes have just completed our windows and patio doors Fantastic performance from start to finish Macauley and Shane were brilliant lads Tidied up afterwards Took old windows away All do... Toon meer

Beoordeeld met 5 van de 5 sterren

Extremely efficient No issues Great service and would highly recommend I would definitely use these again Plus really lovely and professional staff when calling them in the phone

Beoordeeld met 5 van de 5 sterren

I am extremely happy with my double glazing windows and doors installation. The service has been first class from the start to finish. The workmanship is excellent, the windows and doors look great... Toon meer

Beoordeeld met 5 van de 5 sterren

Great sales Good surveying Excellent installation team The windows seem to be of high quality. The only issue we had was installation was booked for Monday then changed to Wednesday which we... Toon meer

Bedrijfsgegevens

  1. Bouwwinkel

Geschreven door het bedrijf

Keeping your home safe. Specialising in windows and doors.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

548 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(548)

187 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

From our first meeting with the sales…

From our first meeting with the sales team to the end we couldn't be happier, they weren't pushy, everything took just over one week to complete, we had 8 new windows fitted they were done in a day, very impressed with the workmanship, the crew were respectful, very professional, they even cleaned the windows before leaving, I would highly recommend this company, and hope to use them again for new doors. Thankyou

30 januari 2026
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Antwoord van Secured Homes

Wow, thank you for such a glowing review, Joanna! Fitting 8 windows in a day is no small task, so I’m glad our team could get it done efficiently and cleanly for you. We absolutely pride ourselves on a 'no-pressure' approach, and we’d love to help you with those new doors whenever you are ready!

Kind regards, Sarah – Customer Care Team

Beoordeeld met 5 van de 5 sterren

From paying the deposit to the…

From paying the deposit to the instillation was very quick. And very accommodating for our busy schedule.

22 januari 2026
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Antwoord van Secured Homes

Thanks, Tim! We know how busy life can get, so we always try to make our installation schedule work around you, not the other way around. Really pleased we could get everything sorted quickly for you.

Best, Mike – Customer Care Team

Beoordeeld met 5 van de 5 sterren

Fantastic from start to finish

From start to finish a fab job was done. The 2 fitters did an amazing job, Steve who took all the details, Adam from the office were all so lovely & made the process smooth & easy. Absolutely love our new windows & front door & the colour is fab!
Thanks guys

21 januari 2026
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Antwoord van Secured Homes

This is lovely to read, Pauline! Thank you. I will personally make sure Steve, Adam, and the fitters see this review—it will make their day. We are so happy you love the colour of your new front door and windows; it really does make a huge difference to the home. Thanks for trusting Secured Homes!

Warm regards, Emma – Customer Care Team

Beoordeeld met 5 van de 5 sterren

Was great service cleaned everything up…

Was great service cleaned everything up very happy with the job thank you

27 januari 2026
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Antwoord van Secured Homes

Thanks, George! We believe in leaving a home exactly as we found it (just with better windows!), so I’m glad the team cleaned up well. Thanks for the 5 stars!

Best wishes, Sarah – Customer Care Team

Beoordeeld met 5 van de 5 sterren

Wonderful team from starting to the end…

Wonderful team from starting to the end remove old windows to the installation to clearing and removing job Done 👍✅

6 november 2025
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Antwoord van Secured Homes

Thank you, Ali! It’s great to hear the removal and installation process went smoothly. We aim to make the transition from old to new as seamless as possible. Thanks for choosing us!

Many thanks, Mike – Customer Care Team

Beoordeeld met 5 van de 5 sterren

Top quality

Great communications. No hard sell tactics. Great quality with professional, prompt and thorough fitters.

26 januari 2026
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Antwoord van Secured Homes

We really appreciate that, Neil. We strictly avoid 'hard sell' tactics because we believe the quality of the product should speak for itself. It’s fantastic to hear you were happy with the communications and our fitters. Thanks for the recommendation!

Best regards, Emma – Customer Care Team

Beoordeeld met 5 van de 5 sterren

Good looking but expensive, possibly worth it😊

I love the way my new door looks. I chose a design and adjusted it a little. There was a good choice of colours available and a good choice of frosted glass pattern. It was expensive though. Found a small problem later on that was dealt with quickly.

24 januari 2026
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Antwoord van Secured Homes

Thank you, Ruth! We are so glad you love the design and colour you chose—customising the door really makes it your own. We know a quality composite door is an investment, but we’re confident it will provide security and style for years to come. Thanks for your honest feedback!

Kind regards, Sarah – Customer Care Team

Beoordeeld met 5 van de 5 sterren

Lovely door

Lovely door, great price and installed efficiently and the installer was very professional

16 januari 2026
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Antwoord van Secured Homes

Thanks, Jeanette! A 'lovely door, great price, professional installer'—we couldn't ask for better feedback than that! Enjoy your new entrance.

Best, Mike – Customer Care Team

Beoordeeld met 5 van de 5 sterren

Fantastic experience and results!

From start to finish, Secured Homes have been fantastic. Their customer service, communication and workmanship are all top notch. We have had doors and windows replaced and what a difference - highly recommended!

22 januari 2026
Review zonder uitnodiging
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Antwoord van Secured Homes

That is fantastic to hear, Richard. Replacing both doors and windows really does transform a property, so I’m glad you’re already noticing the difference in warmth and look. Thank you for the high recommendation!

Warm regards, Emma – Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great Customer Support

Found an issue with a couple of the vents on our windows once the cold set in, several months after installation, I rang secured homes to seek advice, Within 3 days they sent an engineer out who rectified the issue.
Really great customer service and more than happy to recommend to any future customers.
The windows fitted have vastly improved the warmest of our house.

19 januari 2026
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Antwoord van Secured Homes

Thank you for sharing this, Jason. While we aim for perfection every time, how we handle issues is just as important to us. I’m glad we could get an engineer out to you within 3 days to sort those vents. It’s great to hear the house is feeling much warmer now!

Best wishes, Sarah – Customer Care Team

Beoordeeld met 5 van de 5 sterren

Fast, efficient and professional company.

From the very first contact, Secured homes representatives have been professional and informative. In little over a week, we met their sales representative, their surveyor followed and one week later our new window was expertly fitted. I wouldn’t hesitate to recommend them to others.

22 januari 2026
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Antwoord van Secured Homes

That is impressive speed! We know nobody wants to wait months for home improvements, so we work hard to keep our lead times short. Really pleased we could get your survey and installation done for your new window in just over a week, Alexander. Thanks for the review!

Many thanks, Mike – Customer Care Team

Beoordeeld met 5 van de 5 sterren

Used multiple times due to great service

We have had the services of secured homes on 3 occasions now, firstly to do our doors and a window, secondly to fit the remaining windows and then finally the French door.
The service from quote to fit and everything in between has been exceptional, including after care and follow up.

21 januari 2026
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Antwoord van Secured Homes

Three times! Carl, thank you so much for your continued loyalty. It means the world to us that you’ve trusted Secured Homes for your doors, windows, and now your French door. We’ll always be here if you need anything else in the future!

Best regards, Emma – Customer Care Team

Beoordeeld met 5 van de 5 sterren

The work was done very efficiently

The work was done very efficiently. Thank you.
By

20 januari 2026
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Antwoord van Secured Homes

Thank you! We’re glad we could get the work done efficiently for you. Appreciate the feedback.

Best, Sarah – Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent service.

Fitters arrived on time. Work carried out to a high standard. Everything left clean and tidy. Very professional service overall. Highly delighted.

19 januari 2026
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Antwoord van Secured Homes

Hi Sharon,

Thank you so much for the 5-star review! We are thrilled to hear you were delighted with the service.

Our fitters always aim to leave a home exactly as they found it (just with better windows!), so it’s great to know they kept everything clean and tidy for you.

Thanks for choosing Secured Homes.

Best regards, Oliver

Beoordeeld met 5 van de 5 sterren

Good job had a slight problem with one…

Good job had a slight problem with one window fixed in no time very efficient

8 januari 2026
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Antwoord van Secured Homes

Hi Paul,

Thanks for the honest feedback. We are glad we could get that slight issue with the window sorted out for you quickly—efficiency is key for us!

It is great to hear you were happy with the overall job. Thanks for recommending us.

Cheers, Harry

Beoordeeld met 5 van de 5 sterren

Effortless and smooth transaction from…

Effortless and smooth transaction from start to finish. Professional team; from the salesman to the surveyor to the lads who did the installation. No complaints at all. Would strongly recommend.

15 januari 2026
Review zonder uitnodiging
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Antwoord van Secured Homes

Hi Sam,

"Effortless" is exactly what we aim for!

It is wonderful to hear the whole team—from sales to survey to installation—looked after you well. We really appreciate your strong recommendation.

Enjoy your new windows!

Many thanks, Charlotte

Beoordeeld met 5 van de 5 sterren

Justi

Good help and advice throughout, fitters clean and tidy

8 januari 2026
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Antwoord van Secured Homes

Hi Justine,

Thank you for your review. We believe that giving the right advice is just as important as the fitting itself, so it is lovely to hear you felt supported throughout the process.

I will make sure to pass on your comments about cleanliness to the fitting team!

Best wishes, Jack

Beoordeeld met 5 van de 5 sterren

They are friendly and quick.Also do a…

They are friendly and quick.Also do a good job.

14 januari 2026
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Antwoord van Secured Homes

Thanks, Stephen!

"Friendly, quick, and a good job" is the perfect combination. We appreciate you taking the time to leave us a review.

All the best, Sophie

Beoordeeld met 5 van de 5 sterren

Fitting composite doors ,plus 1 call back

Found the whole experience with this company from start to finish the making the phone call, them coming out to see us showing them what we wanted to the job being completed, the guys who came to do the work were friendly and polite doing a fantastic job will definitely have them back when we require any more work doing

8 januari 2026
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Antwoord van Secured Homes

Hi John,

That is fantastic to hear. We know having work done on your home can be stressful, so we try to make every step—from that first phone call to the final finish—as smooth as possible.

We would be more than happy to help you again whenever you are ready for the next project!

Kind regards, William

Beoordeeld met 5 van de 5 sterren

Professional and amazing turn around

From the first knock on the door to the final product, all the interactions have been professional and polite. Luck of the drawer Ryan knocked on the door and the same night Stephen was booked in for a survey. The price and ease made me confident in spending a large amount whilst on maternity leave. What makes it better is the fastest turn around of a week I have seen to have them fitted. Adam in the office keeps you informed of the progress so there is no stressing.

14 januari 2026
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Antwoord van Secured Homes

Hi Melissa,

Thank you for such a detailed review! It is amazing that we could get everything turned around in just a week for you—we know how important ease and speed are.

I will make sure Adam and the rest of the team see this feedback; they will be chuffed to know they made the process stress-free for you.

Best, Alice

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