Securian Financial Reviews 

My father left me a policy and this company wants me, a disabled person to play some sort of weird game of Simon Sez. I have sent the same claim form in three times and they just wont give MY money back. I cannot recommend this company. You should not have to fight for your OWN money. They just pick someone to harass and go full ham. This has been going on for MONTHS. They just want to keep my money. They dont seem like someone you should trust. Hopefully others have had more positive interactions with this company. I have not.

They use to be a great company for our 401k, then they sold us out to “The Standard”. What a shitshow this company is.

Retirement money was paid twice per month and it was great till The Standard. Once a month payment and maybe youd receive your monthly payment or maybe they put it in a different bank. I dont know how they got my other bank account info but they did. I hadnt used that account in years. No way were they going to send me my money until they located the wrong account they put the money in.

Thank goodness our local Securian guy was instrumental in locating the money and helped get me my money. He apologized numerous times for the issues caused by The Standard. After this happened to me I found out it was happening to more retirees.

Securian was customer oriented but now only to line their pockets. The only thing good about this company was our local representative.

My wife has Securian life insurance. All of the payments are made automatically via ETF. The account is set to paperless. Nevertheless, Securian fraudulently charges a $2.00 paper statement fee every time. We emailed them and they refused to resolve the issue. I'm sure this cannot be legal.

Yesterday in the mail I got a notice that my Life Ins update was available on line. Today I went to the website and it says sorry you cannot access that information at this time. I have had this policy for over 25 years and they provide me no service and continue to increase admin costs to the point that my policy may be totally eroded by the time I die. Stay away from this company.

This company is horrible. So disappointing that my employer chose them to continue our life ins. They have no customer service, can't get thier processing correct and takes fighting with them to get anything done.
Find any other company if you can.

I applied for supplemental life insurance through my company and the underwriters had the audacity to deny it JUST because I have Type 1 diabetes. The manager was of absolutely no help and really could care less. I am going to file a civil complaint in court for discrimination. This company is a rip off and discriminatory against people with disabilities!!!! They are a SCAM!!!

This company is the worst. Please don't waste your time or money. They don't process the claim in a timely manner, and they will do everything not to pay. I don't think anyone there knows what they're doing or what type of service that they provide. A 1-star rating is too much for them.

It is a scam they take the money and then they will do what they can do best , find a reason not to pay for what they signed up for. Do not waste your time and money they are a scam.

My husband and I have this company attached to all our loans, we have used them for YEARS. Now, when my husband is in an accident and off work for at least 4 months per the Dr.'s orders, this "insurance" company refuses to pay. What a waste of our money paying these crackpots for nothing.

TERRIBLE!!! I had a loan with Michigan First Credit Union and they added this foul company to my loan as insurance. Just like 70% of the work force I was put on unemployment due to both my job going out of business on March 13,2020 but also the Covid that started March 16,2020. As I kept making payments to the credit union I was told that my insurance was through “ALLIED”, who says I DO NOT have insurance with them. 3-years goes by with me making all of my payments on time and by shear dumb luck I was able to find out that in fact “Securian” who is owner by “ALLIED” has my insurance policy on the loan. First they only covered 1 payment then proceeded to take care of only 3 months of payments. I was told to start another claim but use the dates after what has already been submitted. Now I have some person telling me that they need proof that I was receiving the unemployment benefits which is fine but they are also asking for proof that I was working at least 24 hours per week. Sounds like they are trying NOT TO PAY, and get me to say I was working and getting unemployment. Bottom line is that I paid for coverage and this ripoff company does not want to pay out. I also blame these credit unions for adding this scam to loans and not vetting the company, my guess is that they are getting paid too. OPT OUT AND FIND YOUR OWN INSURANCE!!!

After several years went to log on to the web portal of Securian. Found that I could NOT log on and there was no explicit reason. The web site refers you to the telephone contact where there is no person answering which in-turn refers you back to the web site. Bad customer experience and design.

Resolved by chance by just randomly changing my password and using the same exact password as previously.

As an IT systems person of 4 decades I can state that they have not sufficiently tested all scenarios and put the error burden on the user. Not an acceptable business practice.

This company sucks they will not pay you & give you the run around my job status has changed due to have accident & this company will not do anything when I have had this policy forever I can’t even work like I use to, my job is talking about sending me to disability which will seriously affect me & my family. That’s why u get insurance in the event something happens so you can still provide for your family but all this company does is rip you off & make excuses they didn’t even read my medical reports. They keep saying my right hand when it clearly says 3 fingers damaged on left hand this company is full of crap & just takes people money & screw them over

At a time where customer service is little more than an ironic misnomer, Securian somehow manages to lower an already low bar for the profession.
Our State life insurance is via Securian, and this company's customer service agents (when you can reach one) are rude and have been very unhelpful with answering the most basic questions. Their "secure messages" are difficult to open and it is painfully difficult to find useful information about their "services". They have provided erroneous information to me on several occasions and if they ever say they will call you back to address a problem....forget about it. Overall, a company that feels it has no accountability to their customers. I don't know if this is a result of being a program administered for State of Delaware employees, or if they are this way with everybody.

I had purchased insurance on 2 Alliant Credit Union loans in case I die, get sick, my payment would either get paid or the loan would be paid in full. When the covid 19 hit us and we had the shut down I contacted Alliant Credit Union and they said I needed to contact Securian, which I did. The denied my claim because they said I did not qualify for unemployment. They wanted proof of unemployment. I sent them the record of unemployment payment made to me. This was in March. I a letter in Mid May that I still do not qualify. I called several times leaving messages. No reply. I blame Alliant Credit Union for providing Third party services which collect fund but don't pay out when a legitimate claim is submitted.