The transfer of shares is often a challenge due to differences in name or address. Provided the correct information is given to Selfwealth, the transfer and update processes seem to work very well. R... Toon meer
Bedrijf heeft geantwoord
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I have had this account for a long time and changed devices in that time I was unable to reach my 2 step authentication steps and had the issue rectified within 24 hours for safety and peace of mind.... Toon meer
Bedrijf heeft geantwoord
The support person answered straight to the point and provided extra info. No time wasting. Excellent support staffs you got there!!! (especially Nicholas)
Bedrijf heeft geantwoord
Thank you Steven! I had a bit of trouble setting up my account, I called up and Steven was so helpful! He knew exactly what paperwork I needed and emailed them promptly with detailed step by step in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Flat fee investing that puts you in control. Build long-term wealth with Australia’s leading low-cost investing platform.
Contactgegevens
Level 7, 130 Lonsdale Street , 3000, Melbourne, Australië
- support@selfwealth.com.au
- www.selfwealth.com.au
4,7
Uitstekend
280 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Chat support is very helpful and quick…
Chat support is very helpful and quick to respond.
16 april 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thanks for your feedback! We're glad you found our chat support helpful and quick to respond I'll be sure to pass that on to the team member who helped.
I really like the service
I really like the service, it was smooth throughout my application process and it was quite easy and straightforward
16 april 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your feedback, I'll be sure to let the team know that you liked the service. We're glad that the application was quite easy and straightforward. Please reach out if we can support again.
Antwoord van Selfwealth
Thank you for your review! Great to hear Blake acted quickly, he’ll really appreciate the shoutout.
The transfer of shares without fuss.
The transfer of shares is often a challenge due to differences in name or address. Provided the correct information is given to Selfwealth, the transfer and update processes seem to work very well.
Requests to the Adviser team seem to be executed without issue. Thank you Selfwealth Adviser team.
15 april 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your feedback. We acknowledge that share transfers can present challenges, particularly where there are discrepancies in personal details. We're pleased to hear that the process worked well once the correct information was provided. I will be sure to pass on your feedback to Steven within our Support Team who was able to assist.
Very professional.
14 april 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you very much for the review Tony. We are pleased to hear you found our service very professional. If you need anything further in future, please don’t hesitate to reach out.
2FA Authenticator setup at Selfwealth
The 2FA Authenticator took awhile to reset. Should be easier. However the Support person Akanksha Anuragi was helpful and patient.
14 april 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your feedback and for highlighting the support you received from Akanksha.
We are pleased to hear she was helpful and patient during the process. However, we note your comments regarding the 2FA reset. While these security measures are designed to protect your account, we understand that a delay can be frustrating.
We are focused on making the platform easier to use and will take your feedback on board as we look to refine our security protocols.
Quick and Clear Support
Akanksha was very helpful and gave clear instructions and helped fix the problem quickly.
14 april 2026
Review zonder uitnodiging
Antwoord van Selfwealth
We are pleased to hear that Akanksha provided such helpful and clear instructions to resolve your issue quickly. We will be sure to pass your kind words on to Akanksha.
Very helpful chat
Very helpful chat, to easily change some details.
14 april 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your lovely feedback. We’re glad to hear the chat was helpful and that updating your details was quick and easy. I’ll make sure to pass your kind words on to Ayubi who supported you.
Excellent customer support
The support person answered straight to the point and provided extra info. No time wasting. Excellent support staffs you got there!!! (especially Nicholas)
14 april 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your great feedback. We’re glad to hear you found the support clear, direct, and helpful, and that Nicholas was able to go the extra step for you. We really appreciate you taking the time to share this. I'll be sure to provide feedback to Nicholas.
Authenticator reset with new phone hand set
Stay with me till the problem was solved. Excellent support.
13 april 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your great review!
We’re really pleased to hear you received great support and that we were able to stay with you until the issue was fully resolved. We truly appreciate your feedback. I'll be sure to pass on this feedback directly to the team.
Fast help and straight to the point
Fast help and straight to the point. Really appreciated.
13 april 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your kind review. We’re really pleased to hear Blake was able to assist you quickly and clearly with your query regarding your holdings. If you need anything further in future, please don’t hesitate to reach out.
fast and great customer service
I have had this account for a long time and changed devices in that time I was unable to reach my 2 step authentication steps and had the issue rectified within 24 hours for safety and peace of mind. process was easy and quick. Excellent customer service
12 april 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your review! We’re glad we could help restore access to your account quickly and that the process was smooth. I’ll be sure to share your feedback with Blake, who supported you.
We appreciate you taking the time to share your experience.
Thank you Steven!
Thank you Steven!
I had a bit of trouble setting up my account, I called up and Steven was so helpful! He knew exactly what paperwork I needed and emailed them promptly with detailed step by step instructions. I would not hesitate to ask for help again.
31 maart 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your kind feedback! We’re delighted to hear that Steven was able to assist you and make the account setup process smoother. Providing clear guidance and timely support is exactly what we strive for, so it’s great to know Steven delivered on that.
I’ll be sure to pass your feedback directly on to him, I know he’ll really appreciate it.
They were originally one of the few…
They were originally one of the few Australian platforms that allowed for easy US trades. Since then they are now nowhere near as competitive as other platforms and charge a premium to trade. When withdrawing funds the process is lengthy and you receive little to no communication except from automated emails.
Support and communication when you actually need them is slow and painful when you need it.
1 april 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Good Afternoon, Thank you for taking the time to share your feedback — we’re sorry to hear that your experience hasn’t met expectations.
We understand how important timely communication and smooth withdrawals are. Over the recent period, response times may have been impacted due to the bank holiday weekend and market closures, including the ASX and US markets, which meant reduced support availability.
In terms of USD to AUD withdrawals, these are typically processed by the next business day, or the following business day if submitted after 2pm.
That said, we recognise your concerns around support and communication. If you have a specific case or reference number, we’d really appreciate you sharing it with us directly so we can review what happened and work to improve your experience.
Super customer service
Super customer service. The team at SelfWealth make it easy to solve your problems with simple, yet effective instructions.
31 maart 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your kind review. I am glad that you were provided with super Customer Service and that any issues were resolved simply with clear instructions. Please reach out again if needed.
Fast response and helpful as well
Prompt and accurate information on my request
30 maart 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your feedback. We're pleased to hear you had a quick and accurate experience with us. Please reach out if you need support again!
Great service, platform and brokerage fees
27 maart 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your feedback. We’re pleased to hear that you’re happy with our service, platform, and brokerage fees. Your comments are much appreciated and help us continue to improve the experience for all our clients.
Dividend paid into the old ANZ Account
I had problems with Dividends going into the old ANZ Account, this has been rectified and a clear explanation was given
20 maart 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your feedback. We’re glad to hear the issue with your dividends has been resolved and that our explanation was clear. We appreciate you taking the time to share your experience and value your continued trust in us. I'll be sure to pass on the feedback to Blake whom you spoke with.
Quick response
Quick response, sorted out my problem very quick, thanks
19 maart 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your great review. I will be sure to pass on the feedback to the team.
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