Caveat Emptor with these guys
Booked one of their cottages in Jan 23 for a 3 day stay in April around two golf open competitions.
Full payment taken at the beginning of April and 2 weeks later Serentity Stays 'inform me' that the property has been double booked by another of their (many) rental agencies. I was offered other properties 1hr+ away from the golf and not unreasonably declined these. Serentity Stays therefore cancelled my booking unilaterally. This then resulted in 3 days of ping-pong between booking.com and serenity stays as to who would refund my payment somewhen in the next 30 days! Had to pull out of the golf competitions as a consequence.
Neither companies offered any form of compensation whatsoever, apart from an apology by booking.com at least.








