ich habe sie schon mehrmals kontaktiert wegen einer Bestellung die ich im Februar dieses Jahred gemacht habe und noch immer nichts von der Bestellung erhalten und immer wieder vertröstet worden. Si... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had a great experience with the customer support, they were fast, kind and proactive. On the other hand the product looked damaged after the first use and after a month it looks destroyed lik... Toon meer
Bedrijf heeft geantwoord
Ich kann den Einkauf bei Shapshe nur weiterempfehlen. Die Qualität der Produkte ist wirklich hervorragend – der Stoff ist sehr weich, angenehm auf der Haut und fühlt sich hochwertig an. Der Ver... Toon meer
Bedrijf heeft geantwoord
I haven't gotten any tracking updates what so ever can't contact anyone for a refund or update and nobody has emailed me back so it's really making me frustrated. Update (Reply for shapeshe.com I've s... Toon meer
Bedrijf heeft geantwoord
2,4
Slecht
419 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Do not order from this company
Do not order from this company. They will send you a completely different product than advertised on their site and then refuse to honor their refund policy. Complete scam!!!!
14 juni 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Dear Customer,
I’m truly sorry to hear about your experience. We strive to ensure that our products match what is advertised, and it’s disappointing to learn that we fell short in your case.
Please know that we take such matters seriously and would like to resolve this for you. If you haven't already, please reach out to our customer service team with your order details, and we will do our best to address your concerns regarding the product and our refund policy.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve.
Best regards,
Shapshe.com
Beware, before you purchase anything from this company!!
Beware. I ordered a bra a few weeks ago, received it yesterday and it was the wrong size. I contacted the company to see if iI could exchange it. They responded with I would have to pay the shipping fee and it would be more expensive, therefore it's not cost effective and suggested I keep that one and re-order a suitable one and they value me as a customer and give 20% off the next one. REALLY?!!!! Needless to say, the wrong one will be trashed!
13 juni 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Dear Customer,
I’m sorry to hear about your experience with your recent order. We strive to ensure our customers are satisfied, and it’s unfortunate that we didn’t meet your expectations this time.
Your satisfaction is important to us, and we are always looking for ways to improve our service. If you have any further questions or if there's anything we can do to assist you, please don’t hesitate to reach out. We value your feedback and hope to provide you with a better experience in the future.
Thank you for bringing this to our attention.
Best regards,
Shapshe.com
These mid-thigh shaping shorts are…
These mid-thigh shaping shorts are super comfortable for all-day wear and don't roll down. However, the shaping effect is lighter than I expected; good for subtle smoothing, not major contouring.
8 mei 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Thank you for your feedback! We're pleased to hear that you find the mid-thigh shaping shorts comfortable and that they stay in place. We appreciate your comments about the shaping effect being lighter than expected; it's intended for subtle smoothing. Your insights are important to us, and we'll consider them for future improvements!
Terrible Customer Service
I wrote a 1 star review regarding these bras I bought from this company and I wanted to return them but I found out it would cost more to send them back to China that what I paid for them! No where did I see on their website that states I would have to send them back to China. Had I known that I would never bought them in the first place. They told me if I took off my negative review they would give me a discount and I could keep them! I told them they were very cheaply made and they didn’t fit and I wanted my money back. They don’t offer a pre paid label. I’ve been going back and forth with them for 3 months. I really feel they should be reported to the Better Business Bureau so more people will not get scammed.
Buyer be ware!!! They are NOT a reputable company to do business with.
19 februari 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered. We understand your concerns regarding the return process and the costs involved. Our intention is to provide clear information, and we regret that this was not your experience.
We take customer feedback seriously and are committed to improving our services. We appreciate your patience during this process, and we encourage you to reach out to our customer service team directly so we can assist you further. Your satisfaction is important to us, and we want to resolve this issue for you. Thank you for bringing this to our attention.
I emailed about this shaping bra
I emailed about this shaping bra, and customer service replied fast with perfect size advice. It fits like a dream! Super helpful.
6 mei 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Thank you so much for your wonderful feedback! We're thrilled to hear that our customer service team was able to assist you and provide the perfect size advice. It's great to know that the shaping bra fits you so well. If you have any more questions or need further assistance, feel free to reach out. We appreciate your support!
I danced for hours in this longline…
I danced for hours in this longline bodysuit, and it didn't budge an inch!
12 mei 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Thank you for your positive review! We're glad to hear that you had a great experience with our longline bodysuit. Your feedback is appreciated, and we hope you continue to enjoy our products!
Hat alles super geklappt
Hat alles super geklappt, Lieferung geht schnell.
5 juni 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass alles super geklappt hat und die Lieferung schnell war. Wenn Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung!
If I could give no stars I would
If I could give no stars I would. I place my order May 10 for vacation in June. Here it is June 3 and I still haven't received it. We go on vacation June 8. I wasted $60 for nothing!!! I will never order from them again and I hope my review will help someone save money. Buy from somewhere else. Customer Service is also crap!!
Update: Just received my order from them and it fits really good! I am very satisfied with the swimsuit. Size runs a small. I normally wear a large but I ordered a large and it fit perfect. If plan on ordering from them just make sure you order at least a month ahead.
9 mei 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Dear Customer,
Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you've experienced with your order. We understand how important it is to receive your items on time, especially before a vacation.
We are currently investigating the delay in shipping and will do our best to resolve this issue as quickly as possible. Your satisfaction is very important to us, and we want to make this right.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Shapshe.com
I wish I read the reviews since it is a…
I wish I read the reviews since it is a common problem. I have not received my order. I can’t get updates . It is now 30 days. . I won’t order any thing else from this company.
2 mei 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced with your order. We have sent the tracking information to your email, so please check your inbox, including your spam folder. If you have any further questions or need assistance, feel free to reach out to us. We appreciate your understanding.
Antwoord van DE.Shapshe.com
Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Ihnen die Seite gefällt und Sie nützliche Dinge finden. Wenn Sie weitere Anregungen oder Wünsche haben, lassen Sie es uns gerne wissen!
DO NOT ORDER!! They lie, lie, lie!!!!
I wish I had seen these reviews before I ordered. I thought the person who sent it to me had ordered before, but they did not. After over 2 weeks when the order hadn’t shipped, I asked to cancel and for a refund. After them offering and me declining alternatives and still requesting to cancel, they shipped the order anyway and told me that I could return. When it was time to return, after going back and forth, they finally decided I could send it back for a partial refund and pay the shipping cost. None of this is mentioned in their online return policies. No one outside of China (which I didn’t realize until later) should do business with this company.
Their response is drastically different than their refund policy posted on their website. Their response:
Dear ********
We apologize that our previous solution did not meet your expectations.
I have applied to my supervisor and the result is that we can only provide you with a refund of 15%. May I have your opinion? If you agree with this, I will process the refund for you.
If not, please return them to the following address. After you send back, please give us the return tracking number. Once arrives, we will do the refund after inspection. The item needs to be kept as new and unwashed.
Here is the Information:
Address: 25-2-2, East of Shunyifang Avenue, Nancun Town, Panyu District, Guangzhou City, Guangdong Province, China (Order Number USP23739)
Name: yuping wang
Phone#:+8617349757383
Zip code: 511442
Note: In this case, Customer need to pay the shipping fee and tax (If include) when sending back.
Shipping won't be refunded. If the import tax is charged, customer is responsible for it. Please make sure that there is no perfume smell or damage on the items, otherwise it will affect return process.
Once we make sure it's in good condition and can be sold again, we will refund you.
Please don't hesitate to contact us if you have any questions.
Vicky529
28 mei 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Dear Customer,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order. Unfortunately, we are unable to locate your order details based on the information provided.
To assist you further, could you please provide us with your order number or any additional details? This will help us address your concerns more effectively and ensure a resolution.
We appreciate your patience and look forward to hearing from you soon.
Best regards,
shapshe.com
This is the worst company DO NOT DO NOT…
This is the worst company DO NOT DO NOT order from this company they are full of lies.
28 mei 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
We sincerely apologize for your negative experience. Your feedback is important to us, and we take your concerns seriously. Please reach out to our customer service team directly so we can address your issues and work towards a resolution. Thank you for bringing this to our attention.
Freundliches Peronal
Freundliches Peronal, war mit der Abwicklung sehr zufrieden.
28 mei 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie mit unserem freundlichen Personal und der Abwicklung zufrieden waren. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Bei Lieferung kamen noch Zollgebühren…
Bei Lieferung kamen noch Zollgebühren dazu. Korrespondenz mit der Firma war katastrophal. Sehr schlechtes Übersetzungsprogramm. Haben entweder nichts verstanden oder wollten nichts verstehen
4 mei 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Sehr geehrte Kundin,
vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit unserem Service unzufrieden waren. Wir entschuldigen uns für die Unannehmlichkeiten, die durch die Zollgebühren und die Kommunikation entstanden sind.
Bitte zögern Sie nicht, uns direkt zu kontaktieren, damit wir Ihre Anliegen klären und Ihnen weiterhelfen können.
Mit freundlichen Grüßen,
Shapshe.com
Worse than terrible
Placed an order April 28, it’s May 27th today (One month later) no updates about my order, no tracking, nothing! The only message I have is confirmation of my order on April 28th. This is absolutely appalling, I wish I had read reviews before making a purchase and I am certain that I will never buy anything from the site ever again.
28 april 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Dear Customer,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your order. The delay is due to the inclusion of pre-sale items in your order, which can extend the shipping time.
We appreciate your patience and understanding, and we are working hard to ensure that your order is shipped as soon as possible. If you have any further questions or concerns, please feel free to reach out to our customer service team.
Thank you for your understanding.
Best regards,
Shapshe.com
Do not shop at Shapeshe
If I could give this review a zero I would. Their return policy is unreasonable and their sizes run extremely small even following their size guide. It took almost month if not a month to receive my order. When I opened my package you could immediately tell that the item would not fit. I could barely get it on. After I emailed requesting return info, I was told I would be responsible for shipping costs. And was only offered initially 10% if I am to keep the item. When I said that isn’t enough the rep came back and said they were only authorized to do 15%. I said that still isn’t enough and that 1/3 of my $60 dollar order would more appropriate, but they insist on 15% ($7.5), I told them I will be writing an unpleasant review of my experience and it is apparent that I am not the only one who shares this same sentiment.
20 mei 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for your experience and understand your frustration regarding our return policy and sizing issues. We strive to provide accurate size guides, but we recognize that they may not work for everyone.
Regarding the shipping costs for returns, we understand this can be disappointing. Our policy is in place to keep our prices competitive, and we appreciate your understanding in this matter.
We value all customer feedback and will take your comments into consideration as we work to improve our services. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
Thank you for your understanding.
Best regards,
Shapshe Customer Service Team
Finger weg!!
Nun ja, hätte ich gleich beim Bestellen nachgelesen....
Habe 10 Minuten nach Bestellung stornierten, ging natürlich nicht
Ware nun erhalten, großen passen in keinster Weise und Qualität....
Rücksendung...da bin ich dran...aber die wollen die Sachen auch nicht...
Finger weg!!!!
19 mei 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Sehr geehrte Kundin,
es tut uns leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden sind. Wir verstehen, dass es frustrierend ist, wenn die Größe und Qualität der Ware nicht Ihren Erwartungen entsprechen.
Bitte beachten Sie, dass wir stets bemüht sind, unsere Rückgabebedingungen klar zu kommunizieren. Wenn Sie Schwierigkeiten mit der Rücksendung haben, kontaktieren Sie bitte unseren Kundenservice, damit wir Ihnen weiterhelfen können.
Ihr Feedback ist uns wichtig, und wir werden es nutzen, um unseren Service zu verbessern. Vielen Dank für Ihre Rückmeldung.
Mit freundlichen Grüßen,
Shapshe Kundenservice-Team
Finger weg davon
Ich berichte von der Originaiseite, einige wenige Teile gibt es auch bei Amazon, damit habe ich keine Erfahrung. Finger weg davon. Lieferzeit nach Deutschland mindestens 3 Wochen, teure Expresslieferung mindestens 1,5 Wochen.
Größen passen nicht. Viel zu klein. Auch wenn man nach den Größentabelle geht.
Rücksendung auf eigene Rechnung ( Zoll, Ausland) sehr teuer. Wenn Ware nicht passt Erstattung nur nach Rücksendung (muss versichert sein) und dies ist teurer als die Ware.
Eigentlich sehr schade.
23 mei 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Sehr geehrte Kundin,
vielen Dank für Ihre Rückmeldung. Es tut uns leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden sind und die Lieferzeiten sowie die Größen nicht Ihren Erwartungen entsprochen haben.
Wir verstehen, dass die Rücksendekosten und die damit verbundenen Herausforderungen frustrierend sein können. Unsere Rückgabebedingungen sind so gestaltet, dass wir unsere Preise wettbewerbsfähig halten können. Wir arbeiten ständig daran, die Informationen zu unseren Produkten und Größen zu verbessern, um Missverständnisse zu vermeiden.
Ihr Feedback ist für uns von großer Bedeutung, und wir werden es nutzen, um unseren Service weiter zu optimieren. Wenn Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, unseren Kundenservice zu kontaktieren.
Vielen Dank für Ihr Verständnis.
Mit freundlichen Grüßen,
Shapshe Kundenservice-Team
Angenehmes Hautgefühl/ sehr gute Sendungsverfolgung
Ich habe drei BHs bestellt. Alle machen einen qualitativ hochwertigen Eindruck und fühlen sich auf der Haut sehr angenehm an. Der Kundenservice ist gut erreichbar und können in gut verständlichem Deutsch Rückmeldung geben. Der Versand war nachvollziehbar etwas länger aber man konnte zu jederzeit einsehen, wo sich das Päckchen befindet. Wirklich sehr gute Sendungsverfolgung. Alles in allem sehr zufrieden.
22 mei 2025
Review zonder uitnodiging
Terrible website
Terrible website! I placed an order since May 7, and today being May 21, I have not recieved no tracking number nor a response concerning my order, I have sent them many emails and they havent responded not one! I got too excited when I saw what I purchased that I didnt bother to check the reviews! Please dont waste tour time with these people. Terrible service.
21 mei 2025
Review zonder uitnodiging
Antwoord van DE.Shapshe.com
Dear Customer,
Thank you for your feedback. We sincerely apologize for the inconvenience you’ve experienced. We want to assure you that we have responded to your inquiries three times regarding your order.
We have sent the tracking information to your email once again. Please check your inbox, including your spam or junk folder, for our messages.
If you have any further questions or concerns, please feel free to reach out.
Best regards,
Shapshe.com
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.