SheerID Reviews 

Most useless support, unwilling to help. Verification for google gemini doens't work, google support told me to contact SheerID support but all I got it "we're unable to process your verification request, cannot provide details and this ticket is permanently closed".

This is outrageous. I don't even get a chance to reply. This is the worst ever company.

Horrible customer service.
There is no number to call. Emailing takes absolutely forever and when they get back to you they clearly didn't put in the effort to look at your problem fully so I have had to play tag when this could have been resolved simply with calling and being on the same page. Super shady and disappointing. Do better.

I had a great experience with Ash's support. My Autodesk verification had been pending for over a week, but after I contacted support, Ash escalated my case and approved it manually in less than 24 hours. Very grateful for the efficient help!

Good customer service 👍

I found the SheerID Support Team to provide exceptional service: fast, effective, and solution-oriented. An excellent team.

I am beyond frustrated with SheerID’s "verification" process. I attempted to verify my student status by providing an extensive list of legitimate, official documents, including:

- My official university program acceptance letter.
- Current university billing statements.
- My full class schedule.
- Unedited screenshots of my student portal with the URL clearly visible.

Despite providing more than enough proof (all downloaded directly from my university’s portal), SheerID rejected my application. They had the audacity to claim my documentation was "altered," which is false. These were original PDFs and direct captures.

To make matters worse, when I reached out for clarification, they sent a canned response stating, "we are unable to provide further specific details regarding this determination." They then closed the ticket without offering any alternative way to prove my identity or status.

It is a terrible business practice to accuse legitimate customers of fraud and then stonewall them by refusing to explain why. If SheerID’s automated system can’t distinguish a real PDF from a fake one, there should be a human review process that actually works. Instead, they just lock you out. Total waste of time!

The verification process was extremely confusing. I was declined three times, and then I was told that I had exceeded the number of allowed attempts. Fortunately, when I reached out through their website to report the issue, they resolved it within two days.

"Your satisfaction is our top priority, and your feedback motivates us to continue delivering exceptional service." However, satisfaction was NOT had...and it wasn't exceptional service. All I kept receiving were canned responses. No answers. No solutions.

"We would appreciate it if you could share your positive experience with others by leaving us a review." I can't share my positive experience as it wasn't positive at all! I couldn't ever get my questions answered or issues resolved.

In the end, I got this message: "As per OpenAI policy, the verification requests raised by the same person can be approved only once in 335 days and since I checked, as per our records, your request was already approved and verified for the OpenAI faculty discount on Jan 6, 2026 therefore, no further verification is required at this time." Approved and verified??? Huh? So, instead of fixing the problem, I have to wait almost a year to get an answer. What a joke!

Probably the worst customer service. Business owners beware!

This service is terrible and requires excessive amounts of highly sensitive information to verify basic facts. I suspect they use a terrible AI program that doesn't even read the pages correctly to understand basic information. I have had a nightmare of a time trying to verify very easily verifiable facts about my status and benefits, to which sheer ID is refusing to acknowledge. Their customer support claims they will "redact" my personal information . I do not trust some random no named person with my confidential information.

Super fast response time, friendly staff and very helpful! I appreciated the assistance and that it was completely stress free!

their responds was well detailed and informative i sent an email yesterday evening and they respond back to me under 24 hours.

Hello, I give them 5 stars. The main reason is they never gave up on me. At first I was given instructions on what to do, with those instructions I was still denied my request but after I informed the agent of my troubles they were able to manually do it for me. My request was able to happen because of the agent going beyond and doing it for me. Very thankful

Exelente....

The customer service department is awesome. I was helped by Harlene D. & she was able to get me verified as a veteran in order to receive a discount code for Nike. She was very responsive and helpful with my questions and concerns. She asked for a document or two that she could use to help get me verified. She actually manually accepted them in order to turn them into the verification process immediately after I sent them to her. I’m very happy with my experience and now that im verified I can use a discount code once every 7 days. Thanks again Harlene!

I’m a current University of London online student and SheerID has repeatedly failed to verify me for multiple student offers, even though my university is literally in their school list and I have official, valid documentation proving my enrollment. Every time I go through their “verification” flow, it just ends with a vague “we couldn’t verify you, contact support” message.So I contacted support. Not once, but three separate times. I clearly asked what exactly was wrong with my submissions and even offered to provide any extra document or info they needed to help them verify me properly. Their answer? A copy‑paste “nothing I can do, thanks for contacting us.” No explanation, no attempt to troubleshoot, no escalation, nothing. Just a brick wall.What kind of “identity verification” company refuses to say why a legitimate student at a major, accredited university can’t pass their checks, and then tells you there is literally nothing they can do? If support can’t support, who can?The end result is that legitimate students get blocked from offers they qualify for, while SheerID hides behind opaque rules and unhelpful scripts. If you’re a company thinking of using them for student verification, understand that this is the experience your users will have when something goes wrong: no transparency, no accountability, and no real help.I’ve had a smoother time verifying with other services (e.g. GitHub Education) using the same university and documents. The problem is not my status as a student – the problem is SheerID’s broken, inflexible system and dismissive “support.”

I NEEDED MY AGE VERIFIED BY AT&T AND I SENT A COPY OF MY TEXAS DRIVERS LICENSE. AT&T WROTE BACK THAT MY D. L. BIRTHDAY DID NOT MATCH MY AT&T APPLICATION FOR THE 55+ PROGRAM. I HAVE HAD AT&T SERVICE FOR ABOUT 25 YEARS AND THEY COME AT ME WITH THIS PROBLEM. SO I HAD SHEERID TRY TO HELP ME AFTER 3 DIFFERENT TIMES WITH AT&T. SHEERID REPLIED RIGHT AWAY AND THEY HAD MY AGE VERIFIED AND AT&T FINALLY APPROVED IT. COURTEOUS, PROFESSIONAL, QUICK, HELPING ATTITUTE- THEIR SERVICE WITH ME AND SHEERID WAS AWESOME.

Got my issue solved. I am in the military and was trying to use the LinkedIn professional. I had issues getting my ID verified. I was able to contact the help desk and a person emailed me and helped me out.

They quickly responded to my emails and properly assist me.

As an international student, this verification experience was extremely frustrating and poorly handled.
The student discount verification flow only accepts U.S. IDs and does not accommodate international students. I contacted support twice, explained the issue clearly, and both times received the exact same copy-paste response redirecting me elsewhere, with no real assistance or solution.
Even after providing context and asking for alternatives, my support ticket was simply closed. This feels dismissive and shows a lack of support for international students who are legitimately enrolled and eligible.
If international students are not supported, that should be stated clearly. Otherwise, the verification process and support responses need serious improvement.