SheerID Reviews 

I'd give zero stars if possible.
This is an ID Verification company that CAN'T VERIFY ID's.
I applied for a Home Depot Military Discount, since they can't do that at the stores even though A LOCAL RESTAURANT can.
Now, I'm not dogging on any of the HUMAN staff, I'm digging on the fact that their AUTOMATED SYSTEM cannot verify if people are who they say they are. I tried do this twice, and twice, the AUTOMATED SYSTEM of the ID VERIFICATION COMPANY could NOT ID me, rejected my discount application, and sent me a no explanation email as to why I was denied.
Interestingly, they are SO INUNDATED with failed verification requests, they have a 2-3 day wait to communicate with a live agent.
I have some suggestions:
1) FIX. YOUR. AUTOMATED. SERVICE.
2) Hire hackers. They don't seem to have this issue.
3) Just stick to HUMAN AGENTS who will get the verification done the first time without issue.
This rant is aimed ENTIRELY on the cheap ass company, and it's broken ID verification automated program, not on ANY employee or human agent.

I had a very easy time using them to verify my military Identification of my service time. It was done in a few steps and done quickly. Thanks!

Although I didn't really understand why my documentation was originally rejected, SheerID immediately verified it and relayed that information to the requesting company. The verification process was seamless after that.

Thank you so much
Best

Quick response and they fixed the problem within 2 days

Good, excellent

Bonjour j ai contacté le service d aide afin de régler un problème de connexion
Les professionnels ont réglé ma problématique et même proposé de m aider
Je suis ravie de cette prise en charge à ma demande
Merci bien cordialement

Extremely frustrating experience with SheerID.
I was declined verification due to “lululemon guidelines,” yet lululemon directs you to SheerID. The result is an endless loop where no one takes ownership or applies any critical thinking to resolve the issue.
SheerID hides behind being a “third-party verification service” and refuses to consider context, provide clarification, or offer any pathway forward beyond a scripted response. Lululemon, in turn, relies on SheerID and won’t intervene.
The process feels entirely automated, inflexible, and devoid of real customer support. Josh Z from SheerID Verification Support simply repeated policy language rather than attempting to assist with an actual solution.
If a program is marketed as inclusive, the verification process should involve real humans empowered to think beyond a rigid checklist. As it stands, this is bureaucracy at its worst.

So let me start from the beginning, the company is extremely shady; they don't have a number you can call, their customer support is trash, and is more than likely being run by 1-5 people who are probably using a bunch of automation. Personally I was "helped" by someone named "Bhaswati M." and what it looks like they're extremely unhelpful(I've seen a few responses with this person's name). You can send real, verified documents, whether that be transcripts, IDs, Unedited screenshots, etc., and this company will send you a message stating, "The document is insufficient for establishing eligibility for this offer.".

I think it's pretty obvious that real people are not working at this place "24/7/365" because if they did x(Give me a logical reason.) I don't know if it's because this is an Indian owned company or what, but this is honestly pretty pathetic.

If I could give a rating of 0 stars, I WOULD.

The timely support i received from the team is commendable. quick response and right approach to the problem, helped resolve the issue in a swift way. within 2-3 days, my problem resolved and i was happier than before. All thanks to the team.

After several communication, back and forth to verify. Which by me I’m all for it, I think this is a more secure way to verify that my identity goes under scrutiny. I’m was under constant communication until the documents where in order and where able to verify. It took all but 24 hours. Thank You.Sheena..
Graciously;
Gerardo Paniagua

My experience with sheerID is really bad. Slow support. Afert a week I got answer almost "sorry, its your problem". Im not sure, why some professionals use that service at all. Maybe the reason is they don't really want students to join their programs.

So if you want to be fair, just use another student verification provider.

Unable to verify student status. I uploaded my student ID multiple times, exceeded the limit, had the limit reset by an employee and still couldn't verify. If automatic verification fails (which it does), they are unable to do it manually. Customer support is complete trash, they just stop responding to emails and are unable to help, why even hire them?

This company is very customer service oriented and they are passionate about their client needs they are the best

I am satisfied with the simplicity and speed with which they responded.

What made my experience great, because they answered my questions in 24 hours or less even though it said 2 to three business days. I appreciate they answered it in that time frame. Also, I believe their system needs to be at accepting uploaded documents, so people can get their benefits back.

Customer service does not respond to support requests and as a result I am unable to redeem my student offers. Google needs to stop partnering with this shady company.

End your company. Your technology isn't up to the task. There is a better company somewhere that should be Google's verifier.
I uploaded my tuition receipt and it said insufficient proof. How can it be when that's what the school gave me? Your system isn't working!
And that's after tricking your dumb process by shortening my name to be able to verify again.
What kind of tech says "Too many verification requests" after only doing it twice.
I got no help from support. Just the same cold, ignorant reply that others on here got as well.
Another company getting rich off not doing their job right.