Sherpr Reviews 2.178

Great customer service from Marie, but poor operational planning. I want to highlight that Marie was a genius and provided excellent support throughout the process. However, the delivery itself was very tedious. They did not foresee the amount of paperwork required, which caused significant delays. My shipment did not arrive on time, and because of this lack of foresight, I am now left with a new problem to solve.

great response time to questions from "real" people who cared. the shipment was elivered on-time at a very reasonable cost. i have been shipping gods internationally for 30 years & SHERPR is simply the best. just amazing!

Great service from Sherpr. Marie and Joana were fantastic all the way through the process from adding more boxes before collection to the tracking and chasing up on the delivery. Not easy relocating from one county to another, they were very supportive. Would recommend and use again! Thank you!

Sherpr is nothing but a portal to Fedex with no actual follow-through or further responsibility. I had a terrible experience trying to use the service between Paris and Amsterdam this year. On Thursday Nov. 6, I booked a pickup at my Paris hotel for the next day. On Friday, I took the Eurostar to Amsterdam, but later learned from the Paris concierge that my bags had not been collected. When they still had not been collected by the following Tuesday, I had to cancel the service, take the train BACK to Paris and hire a car service to return to Amsterdam with the bags myself. A whole day wasted, plus a useless round trip on the Eurostar for me and my wife. Not to mention the cost of the car service! In the meantime, I had multiple contacts with Sherpr over their chat line (the only way to reach them) resulting in profuse apologies, promises that further "attempts" would be made to get my bags, etc. All to no avail. It took several weeks to get a refund as well. I would not use this service again - if I had known they were simply Fedex in disguise I wouldn't have tried them in the first place, but that fact is hidden on the Eurostar website where I was first offered the service, making it appear that it's part of Eurostar. It is not. Never again.

I’m absolutely delighted with Sherpr’s service from start to finish. It’s rare to find a company so efficient, proactive, and genuinely committed to ensuring the customer is happy without needing to chase for updates. I recently moved some belongings from Gibraltar to the UK, and although there was a slight delay due to FedEx, Marie kept me informed at every stage. She consistently emailed me updates, contacted depots on my behalf, and did everything she could to take the stress off my shoulders and make sure my parcels arrived as quickly as possible.
Marie has been fantastic, and the entire Sherpr team has been outstanding..offering excellent customer service, great efficiency, and competitive pricing. I wouldn’t consider shipping with anyone else in the future. I’ve used other companies before, but none come close to the level of service Sherpr provides.
If I could rate more than 5 stars I would! Thanks Marie

Avoid this company at all cost.

First, they are not the actual shipping company, they work with Fedex and hence have no clue on where your goods are. If the goods get lost along the way, you are not getting any response from the team as they just don’t pick up the phone and are answering mails only if you threaten them. My goods took them 4 weeks to deliver, were extremely damaged when they arrived and no compensation was given.

Second of all, the Company overcharges customers and uses bad tactics like not answering when your goods are damaged, lying about goodwill, lying about being able to match prices, etc.

I have never had a more frustrating experience in my lifetime and advise everyone against them. The company also actively tries to delete negative Trustpilot reviews.

Tried to charge my wife’s account additional fees without her consent which would have doubled the price of shipment. Do not recommend.

Everything went as planned for our move from Seattle to Poland. Would absolutely use again. The team was also very supportive when our items got stuck in customs and they pushed to get them released. A very good experience!

Efficient service, collection and delivery both smooth. would use Sherpa again.

From the start, getting a quote through I received my shipment, I had a great experience shipping my belongings due to relocation. They were quick to give me a quote after. I was surprised the price was cheaper than I would ship by freight forwarder by sea (I guess there’s no docking fee and related expenses). Sherpr partner with FedEx. My shipment arrived in 4 days (earlier than I arrived my destination). They were very responsive throughout the entire process.

Very fast delivery. Tremendous support by the staff. Price is unbeatable. And the reliability of FedEx!!!

This service was super easy and very efficient. This was the easiest and a cheaper alternative to excess baggage from the UK to Qatar. Two suitcases were collected and delivered to Qatar with no issues at all. I would definitely recommend this service and will use again, if required.

Good process. Pick up on time. Delivered on time. Reasonable price.

I have been using Sherpr for years to ship between Spain and the UK, and I have always been very happy with their service. They are attentive, professional and easy to communicate with.
This time, due to a medical emergency, I couldn’t be at home for the delivery. They kindly rearranged it within the agreed timeframe, which I really appreciated.
Highly recommended.

Driver is proffesional and very informative...
Driver very take care our luggages until arrive hotel in Paris from Lourdes..
Thanks a lot...

⭐️⭐️⭐️⭐️⭐️ Great Experience!

We recently moved from France to the US, and Sherpr made the process incredibly smooth. The team was very helpful and flexible — we booked our shipment just a few days before sending it, and the boxes arrived at our new home in less than a week!

A special thanks to Joana B., who was exceptionally supportive throughout the process. Her communication and assistance made everything effortless.

We’ll definitely use Sherpr again in the future — highly recommended!

Collection and delivery was excellent.
No stress ,everything on time.
Would definitely use this company again and I highly recommend

I actually want to give a 6 Star!
There was a bit confusion at LHR parking but Jay was constantly contacting me and we met no problem. I was most impressed after the arrival to the destination. We had nearly 30 heavy, really heavy cases. We muddled up to get the door open for a while but Jay and his mate patiently waited. They could have unloaded them on the spot and walked away after the unexpected wait. However, they brought all of them into the lift in the flat. I don't know if they did it out of kindness and super professionalism but I was immensely impressed.
Thanks ever so much.

The arrangements had seemed complex but the van arrived on time at the correct address and everything was delivered exactly as arranged

Wonderful customer service! Reliable and convenient shipping service, I’ll definitely use again.