Shining Diamonds Reviews 1.281

We had an excellent experience with Tara at Shining Diamonds from the moment we stepped into the shop. With so many jewellers in Hatton Garden, it can feel quite overwhelming trying to decide who to trust, but we’re really glad we came across Shining Diamonds.

Tara was very welcoming, patient, and extremely knowledgeable. She took the time to explain the 4 C’s in detail and made sure we fully understood everything before making any decisions. We were also given the opportunity to view the diamond properly before purchase, which gave us real confidence in what we were buying.

On collection day, everything was presented beautifully and again we were shown full details and certification of the diamond, which was very reassuring.

Overall, a really smooth and professional experience from start to finish. We would definitely recommend Shining Diamonds, and especially Tara, who was informative, honest, and genuinely helpful throughout.

We had such a fantastic experience working with Joby from start to finish. From our very first meeting, he made us feel completely at ease—taking the time to walk us through the process, offering thoughtful options, and giving genuinely helpful advice without any pressure.

His communication throughout was excellent, keeping us informed and confident at every stage. What really stood out was how he translated my fiancés vision into reality. Even when the CAD design didn’t quite look how we had imagined, Joby reassured us—and he was absolutely right. The final ring was exactly what she had always dreamed of.

We couldn’t be happier with the result or the service we received. Highly recommended.

My wholly online experience of customising a pre-designed ring was an absolute delight with Shining Diamonds. A huge thank you to Julianne Y for all of her help in not only helping me customise the ring to be the most perfect ring AND still fit in my budget, but also having the ring ready in under 2 weeks!!!

When I initially found the ring I wanted to propose to my partner (whom I have been with for almost 3 years, with the most recent 1 and a half of those years being long distance) with, I got in touch with Shining Diamonds through their WhatsApp link, through which I communicated with Julianne Y. She was very responsive and excited to help, which really made me feel empowered through the whole process. Although the initial design I wanted wasn't able to ready in time, she helped me to find another design that was actually MORE beautiful and still fit into my budget. The whole process was very smooth and stress free, even when difficulties arose such as the V12 Finance form not working!

My brother (who picked up the ring for me as I do not live in London) also said that the pick up process was very smooth and the team were very accommodating!

Our experience with Shining Diamonds in Brighton has been fantastic. We were looking for a replacement engagement ring and had an awful experience with a different jewellers elsewhere so we needed everything to be right. Joby was a really helpful throughout the process and we were really pleased with the end result. Communications were forthcoming and when the ring was first made it didn't pass the quality assurance but they got in touch explained what was happening and made a lovely ring under the time scales they gave which we were so pleased with. Joby was professional and friendly and we would not hesitate to recommend him and Shining Diamonds !

1. First contact- website simple to navigate from; incredible range of products, simple clear pricing and transparent customisation
2. Customer contact - mutually agreed appointment and with extensive discussions regarding our 'ideal products', comprehensive product range and friendly / helpful staff
4. Product selection and payment - excellent value for money, and timescale reasonable and within expectations
5. Follow up included -complete invoicing and valuations, timely and efficient
Summary; this jewellery store is the 'jewel in the crown' of the Jewellery quarter. We travelled from Somerset to Birmingham to visit them, and were very happy to have done so. Looking forward to collecting items in due course

Never have I been in a jewellery shop and received such warm, kind and friendly service. Both Joby and his colleague were just lovely and it was a pleasure to meet and be served by them. I left the Brighton Shining Diamonds store with a beautiful platinum and diamond half eternity ring, which felt extra special because of the service we received.
Would highly recommend to my friends and family.

Julianne Y. has truly been a shining diamond. From the very beginning, she has provided exceptional support, making the entire process smooth and effortless. Every request was handled with ease and a “nothing is too much trouble” attitude, which made a real difference.
The turnaround time was also impressive — delivery arrived just two days after placing the order, exceeding expectations.
I’m genuinely very impressed and would highly recommend working with her.

Raj was very helpful and knowledgeable helping pick the perfect ring. Great choice and quality products at a very competitive price too.

Charlie was wonderful and very patient with me. The end products were all exactly as I asked for and delivered in a timely manner!

Tara was really helpful and gave suggestions to my design which were perfect to what I had in mind. She was friendly, knowledgeable and easy to contact via email. Definitely would recommend her to other customers!

Charlie was extremely helpful when it came to ordering my eternity ring. The service from start to finish was very easy.
Thank you very much, I’ll order again from you guys!

Khushi was so helpful and made the buying experience such a pleasure, she was knowledgeable and gave honest timescales which was within our expectations.

We visited the Brighton store where Bronnie helped us out. She was fab, really knowledgeable and friendly. Her calm approach made a perfect day even better. She arranged for a resizing and collection from a store more convenient for us, and kept in touch with updates. Thank you so much!

We had a fantastic experience with Shining Diamonds from start to finish. I originally came in looking for an engagement ring and was guided through the process with so much patience and expertise. The team were incredibly helpful, taking the time to understand exactly what I was looking for and offering thoughtful advice without ever making me feel rushed or pressured.

When it came time to choose our wedding rings, we came straight back because of how positive the first experience had been. Charlie made the whole process easy and enjoyable, helping us find rings that suited us perfectly and making sure every detail was just right.

The quality of the rings is excellent, and the service throughout has been outstanding. We’re so grateful to Charlie for all the help and support, and we would highly recommend Shining Diamonds to anyone looking for engagement or wedding rings.

Great service from Julianne Y and the Shining Diamonds team, so helpful from the start right up until I got my ring. It arrived in exactly in great time and it fits perfectly with my other one (also from there).
Thank you very much

I have just bought a lovely trilogy diamond ring from Shining Diamonds, via Eleanor. Her passion, customer service and expertise have been first class. It was so easy and an absolute pleasure dealing with her / SD. The patience to educate me and talk through all options has made it an enjoyable and rewarding experience and my fiancée is over the moon with her ring. Thanks Eleanor. 😁

I was looking to propose to my partner and was on a very tight timescale as wanted to do it on a specific trip. Joby at Shining Diamonds in Brighton helped me put together the ring I wanted in rapid time (on my lunch break) and I had it all ordered and delivered within a very quick 3-4 week timescale. The ring was perfect and my partner loved it. Joby and the team also organised us coming in after to get the ring modified slightly as my partner wanted. All in on all great experience and would 100% recommend. Thanks Joby!!

Amazing experience with Eleanor, always ready to accommodate me at the last minute given my travel plans! Really appreciate her personal service and dedication to help me find the perfect pieces always with several options at hand and price ranges. She’s also extremely honest and will give the best advice. Thank you Eleanor and see you on my next London trip.

Joby was extremely helpful & made the whole ring choosing/buying process extremely easy, a pleasure to deal with! Would highly recommend.

I recently bought my wedding band from Shining Diamonds, and I had the pleasure of being helped by Eleanor. She was exceptionally professional from start to finish, and I immediately felt I was in safe hands. Her knowledge, patience, and genuine care made the entire experience truly special.

I’ll definitely be returning to Shining Diamonds for years to come—they’ve made a customer for life! Highly recommend both Eleanor and the team. 💍