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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The rings are absolutely stunning, the shine is amazing. I love each piece as they are individually unique and such statement pieces. I like that they’re not loud and attention focused, they will be s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

They do not accept returns. Instead they convince you to send them more money for another item at a discounted price. Also, their Lifetime Warranty means nothing!!! I ordered a ring and it lost 2... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I agree with the unique designs. The stone up close doesn't look as real as it does from a distance. The wide band on the ring I ordered is hollow underneath. I'm not wearing it as my primary ring so... Toon meer

Beoordeeld met 1 van de 5 sterren

These are PREMIUM SCAMMERS. I ordered ring set and it took much longer to be sent. They were not communicating with me. When they finally said the rings were ready, I asked for expedited shipping and... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens


Contactgegevens

2,7

Slecht

TrustScore 2.5 uit 5

26 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 41% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 5 van de 5 sterren

Hand made heart shaped bridal ring

The rings are absolutely stunning, the shine is amazing. I love each piece as they are individually unique and such statement pieces. I like that they’re not loud and attention focused, they will be seen but subtle, cute and demure and dainty. I must say thank you to Shine of a diamond customer service was top tier. They were very responsive to my many questions and ensured that the purchase arrived in record time for my 04.22.26 event. I ordered March 31st, 2026 and received delivery on April 14th, 2026. Thank you- forever customer.

14 april 2026
Review zonder uitnodiging
Logo Shineofdiamond

Antwoord van Shineofdiamond

Dear Customer,

Thank you so much for your wonderful review! 💖 We are thrilled to hear that you love your handmade heart-shaped bridal ring and that it matched your vision perfectly. Your kind words about our customer service truly mean a lot to us—we always strive to make the experience as smooth and enjoyable as possible.

We’re so happy your rings arrived in time for your special event! It was a pleasure assisting you, and we’re honored to have you as a forever customer.

Wishing you all the best, and we look forward to creating more special pieces for you in the future!

Sincerely,

Beoordeeld met 1 van de 5 sterren

These are PREMIUM SCAMMERS

These are PREMIUM SCAMMERS. I ordered ring set and it took much longer to be sent. They were not communicating with me. When they finally said the rings were ready, I asked for expedited shipping and paid $50 for it…..it took 3 weeks for the delivery to arrive.
The rings looked nice at first, after a week I lost 1 stone. I informed them and sent a picture. I lost more stones and sent pictures.It’s been 3 weeks wearing the rings and there are more than 5 stones lost. I only wear the rings to work and remove them when I get home. I work a simple desk job so I don’t handle anything heavy. They have not responded to any of my emails.

23 maart 2026
Review zonder uitnodiging
Logo Shineofdiamond

Antwoord van Shineofdiamond

Dear Customer,

Thank you for your feedback. We're sorry to hear that you're dissatisfied with your order.

Unfortunately, we can't locate your order to provide you with specific assistance. Could you please provide us with more information about your order? This would greatly help us clarify the issue and offer you a solution.

We appreciate your patience and understanding and are committed to helping you.

Sincerely,

Beoordeeld met 1 van de 5 sterren

What an absolute disgusting company

What an absolute disgusting company, I placed my order on February 5th, we are now mid March and my order has still not been dispatched, I have been lied to time and time again, I’ve opened a dispute with my bank and this company informed me that they cannot dispatch my order while a dispute is open, another lie, I’ve asked a number of times for my order to be cancelled and issue a refund with no joy, so I’m currently out money and my order

5 februari 2026
Review zonder uitnodiging
Logo Shineofdiamond

Antwoord van Shineofdiamond

Hi Marie,

We’re truly sorry for the frustration and delay you’ve experienced — this is not the level of service we aim to provide.

Regarding your order, we understand your concern about the dispatch delay. Please note that when a payment dispute is opened with your bank, the order is automatically placed on hold by our system to comply with payment provider policies. This is to prevent duplicate processing (shipment and refund at the same time), not to delay your order intentionally.

That said, we absolutely respect your decision and can assist you in resolving this as quickly as possible. If you would prefer a refund, we recommend continuing the dispute process with your bank, which ensures you are fully protected. Alternatively, if you would like us to proceed with shipment, the dispute would need to be closed first.

We sincerely apologize again for the inconvenience caused, especially regarding the communication you’ve received. Your feedback is very important to us, and we are actively working to improve both our delivery timelines and customer support experience.

Please contact us directly at service@shineofdiamond.com with your order number so we can prioritize your case and provide a clear resolution.

Kind regards,
Shine of Diamond Support Team

Beoordeeld met 1 van de 5 sterren

They sent wrong size and refuse to…

They sent wrong size and refuse to replace. They say they did send correct size. I had ring sized by jewelry store and it is not the size I ordered. They have the worst customer service. They are not trust worthy!

25 februari 2026
Review zonder uitnodiging
Logo Shineofdiamond

Antwoord van Shineofdiamond

Dear Customer,

We’re very sorry to hear about your experience — this is definitely not what we want for our customers.

Regarding the ring size, we understand how frustrating this must be. While all of our rings are checked before shipment, sizing differences can occasionally occur due to measurement standards or human error, and we take this kind of feedback very seriously.

We would like to make this right for you. Please contact us with your order number and, if possible, a photo or sizing confirmation from the jeweler. Our team will review your case as a priority and offer a suitable solution, whether that’s a replacement or another resolution.

We also sincerely apologize if our previous communication did not meet your expectations — we are actively working to improve our customer support experience.

Thank you for bringing this to our attention.

Kind regards,
Shine of Diamond Support Team

Beoordeeld met 1 van de 5 sterren

Lifetime Warranty is useless and they do not offer returns.

They do not accept returns. Instead they convince you to send them more money for another item at a discounted price. Also, their Lifetime Warranty means nothing!!! I ordered a ring and it lost 2 stones after only a few wears. They refused to fix the ring or replace it. DO NOT BUY from this Company!!!

The shipping process is also ridiculously long.

3 maart 2026
Review zonder uitnodiging
Logo Shineofdiamond

Antwoord van Shineofdiamond

Hello Patty,
We're sorry to hear about your unpleasant shopping experience. We'd love to get this issue straightened out for you. Could you please provide us with your order number, or the name and email address used to place the order? This will help us locate your order and assist you more effectively. Thank you.
Kind regards,
Shine of Diamond Support Team

Beoordeeld met 1 van de 5 sterren

Don’t order from this company

I’m Jan 26, /26 I ordered a sterling silver oval cut engagement ring. I received the ring on 2/16/26 the ring was to small . I ordered a 5/1-2 I got a size 4.5
I tried calling could not contact the vendor because they don’t clear their message. Even sent emails.,so I contacted PayPal strange how they answered the phone then. To make. Long story short after that I sent the ring back along with the gift. To the address it came from . I insured the item and they had to sign for it. The vendor refused to give me my refund. Please whatever you do don’t order from the company. They answer when you order however after that their mailbox stay full. Plus I was told. It should have went to Asia . However it came from an address in California I would have sent it to Asia if they would have responded. Needless to say I’m out of the ring and the 129.00
Not good business! Stay away from this company.
Flynn Stokes

28 februari 2026
Review zonder uitnodiging
Logo Shineofdiamond

Antwoord van Shineofdiamond

Hi,Flynn Stokes
We apologize for all the inconvenience you were caused. We'd love to get this issue straightened out for you. Could you please offer us your order number or the name/email you used to place the order? So I can find your order and assist you better. Thanks.

Beoordeeld met 1 van de 5 sterren

Scammers

169.00 dollar ring that was not the same advertised product. Looks like a school kid put that together. Stop playing with people money and sending them product that's not what they purchase. Very upset, never again. This company needs to be shut all the way down. Ya filthy scammers.

30 januari 2026
Review zonder uitnodiging
Logo Shineofdiamond

Antwoord van Shineofdiamond

Dear Customer,

We’re truly sorry to hear how disappointed and frustrated you feel — this is absolutely not the experience we want any of our customers to have.

We take concerns about product quality and accuracy very seriously.
If the item you received does not match your expectations, we would like to make this right. Please contact us with your order number and photos of the product you received, and our team will review your case as a priority and provide a suitable resolution, such as a replacement, remake, or refund where applicable.

We sincerely apologize for the experience you’ve had and appreciate you bringing this to our attention. Your feedback helps us improve both our product quality and customer service.

Kind regards,
Shine of Diamond Support Team

Beoordeeld met 1 van de 5 sterren

Don't buy!

Buyer beware...I ordered a 3ct ring to wear when traveling so as not to wear my real ring. First it took almost 45 days to receive. Then when I received the ring it is nowhere near a 3 carat ring ...closer to 1.5 or 2. And definitely did not look like the advertised ring. I am totally disappointed. Don't buy from these people.

29 december 2025
Review zonder uitnodiging
Logo Shineofdiamond

Antwoord van Shineofdiamond

Hello,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.

Regarding the production time, please note that many of our rings are made to order, which can require additional processing time before shipment. We understand that waiting longer than expected can be frustrating, and we appreciate your patience.

As for the stone size, the carat weight listed refers to the approximate carat equivalent, not the physical size of a natural diamond. Visual appearance can vary depending on the cut, setting style, and proportions, which may differ from what some customers expect when comparing to natural stones.

We’re very sorry if the ring you received did not match what you envisioned based on the listing. This is never our intention. We would truly appreciate the opportunity to review your order and assist you further.

Please feel free to contact us directly at service@shineofdiamond.com
, and our customer service team will be happy to help.

Kind regards,
Shine of Diamond Customer Service Team

Beoordeeld met 5 van de 5 sterren

A nice surprise gift

Was super worried this would feel like a generic gift, but the ring actually feels reaally thoughtful. Glad I went with this choice, it doesn't feel impersonal at all. Big relief!

14 januari 2026
Beoordeeld met 4 van de 5 sterren

Shipping wasn't exactly fast

Shipping wasn't exactly fast, but since it's a custom ring I kinda expected the wait. When it finally showed up, the finish looked great. Feels very personal. Satisfied customer here.

8 januari 2026
Beoordeeld met 1 van de 5 sterren

Dime store quality. Poor service.

Product purchased is dime-store quality, far below expectations for the price paid. Customer service proved exceptionally poor. Rather than issuing a return label promptly, the company, which is based in China, prolonged correspondence over several days, repeatedly attempting to upsell additional items or offer discounts for future purchases. Their approach lacked professionalism and integrity.

To process a return, the company required U.S. customers to ship the item back via China Post (or a similar service referred to as ‘China Express’) and explicitly instructed customers to declare the item’s value on the customs form as significantly lower, approximately one-tenth of the actual purchase price, to evade import tariffs or duties. Such instructions constitute customs fraud and place the customer at legal risk.

Ultimately, I had no choice but to initiate a chargeback dispute through my credit card issuer to recover the funds. Prospective buyers should exercise extreme caution with this seller.

15 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company is a complete scam

This company is a complete scam. I ordered rings in the size I thought was correct. When the merchandise arrived the rings were too small. I asked the company to exchange the rings for a larger size and was told I have to send the rings back to the factory in Asia at great expense to me. Their website does not state this. Not trueful and very deceptive

1 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

My New Years resolution is to never buy…

My New Years resolution is to never buy from company's online without checking trustpilot first. Lesson learned after being burned numerous times, especially with jewellery. It's been a month since I ordered at this point and tracking is still showing that the package has not left China. If it every turns up, I feel I will be disappointed still based on reviews about quality. $200 for a ring isn't nothing, I'd have been better off hitting the jewellery store sales. Don't fall for the glittery edited images.

1 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

BEWARE

BEWARE, these are made of glass, read the fine print, when you find out how fake this product is, they make it impossible to return.. Don’t Buy from this company,
Poor customer service

2 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

AWFUL..

AWFUL... Don't waste your money. Product is terrible and you can't return it. They say 30money back guarantee, that's a lie. You can't get a hold of anyone to return and get a refund. This company is a total hoax.

1 december 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I agree with the unique designs

I agree with the unique designs. The stone up close doesn't look as real as it does from a distance. The wide band on the ring I ordered is hollow underneath. I'm not wearing it as my primary ring so that doesn't matter. However the "Free Gift" that seems to be something special is nothing more than a bracelet with tiny beads on a monofilament. the worse at the dollar store is better.

16 november 2025
Review zonder uitnodiging

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