Generous rewards but uses a very outdated system. I need to update my address but you cant make updates online, you have to ring them. Should be able to make changes to your account details online.
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Lees wat reviewers zeggen
Due to an upgrade on my computer I was unable to transmit my points I thought they were going through but they weren't. I got told I had £40 of reward points in my account but was denied access. I tri... Toon meer
I am working Shop and Scan for a number of years now and I love the experience. Not alone is it good for ABI it gives me a chance to recheck my shopping when I get home. I find it very easy with the l... Toon meer
Shop & Scan (Food On The Go) has been a great experience so far. The app is simple to use, and logging meals or snacks only takes a moment. I like that it focuses on everyday purchases I’m alrea... Toon meer
Bedrijf heeft geantwoord
3,1
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440 reviews
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Hopeless software
Like many other reviewers, I've been with ShopandScan for decades but the software is archaic. I can only transmit barcodes on old laptop, and till receipt submissions on new one but I am now regularly receiving emails saying I missed out on points as not submitted, and helpdesk is utterly hopeless - they don't accept screenshots that I could send showing proof of submission and I just get a standard reply each time. Very frustrating and hardly worth the effort - especially if it isn't accepted anyway!!
3 maart 2026
Review zonder uitnodiging
Antwoord van Shopandscan
Hi Leanne,
Thank you for sharing your experience and for being with ShopandScan for so many years. We completely understand how frustrating it can be when submissions aren’t processed as expected, especially when technical limitations make it harder to provide proof.
We want to help resolve this. Please contact our support team directly at helpdesk@shopandscan.com and reference this message, include any details you can about the submissions so we can review your account and assist you properly.
We appreciate your patience and hope we can make this right.
Best regards,
I've been doing this for nearly 20…
I've been doing this for nearly 20 years now and have received £100s in rewards. It would be good if places such as Bannatynes and supermarkets could be included in the rewards vouchers too.
They can be very slow to respond to issues but always fast to remind you to transmit. Only one of our laptops will allow us to transmit, the other one comes up with an error.
An app for our phones would be an amazing addition to the experience.
28 februari 2026
Review zonder uitnodiging
Antwoord van Shopandscan
Hi Lynda,
Thank you for taking the time to leave a review and especially for being with us for nearly 20 years. We’re delighted to hear you’ve received hundreds of pounds in rewards over the years. That loyalty really means a lot to us.
We appreciate your suggestions about expanding the reward voucher options to include places like Bannatyne’s and supermarkets. We’re always reviewing our services and feedback like yours helps us understand what members would most value.
We’re sorry to hear about the issues you’ve experienced with transmitting on one of your laptops. That certainly shouldn’t be happening. If you haven’t already, please contact our support team with details of the error message and your device specifications so we can investigate further and help resolve it.
You also mentioned response times, we understand how frustrating delays can be. While reminders are automated, support queries are handled individually, and we’re continuously working to improve response times and overall service levels.
An app is a great suggestion, and it’s something we know many members would welcome. We’ll be sure to pass your feedback along to our development team.
Thanks again for your long-standing support and thoughtful feedback.
We truly value it.
ShopandScan
I love Shop and Scan
I love Shop and Scan. I have been active scanning my shopping and convert my points for one4all vouchers for many many years. Now it's with my phone and it's great to have this technology.
22 februari 2026
Review zonder uitnodiging
Antwoord van Shopandscan
Thank you so much for your 5-star review.
We are glad to hear that you are enjoying the task and vouchers. We truly appreciate you taking the time to share your experience with us.
Kind regards,
ShopandScan
Can't submit, won't submit...
I've been with them for almost 15 years but the archaic software and hardware is letting the system down. I thought the CTWS issue was just me, and got a new clicker - but it's the same issue. The clicker only works when I am using an ancient laptop I'm about to trade in so soon I won't be able to submit my codes at all. The rewards are pitiful.
I do the majority of my shopping at a "refill" store and they won't even consider adding this to their system. This is craziness, as they are supposed to be tracking trends. Very disappointing.
1 februari 2026
Review zonder uitnodiging
Antwoord van Shopandscan
Hi Elly,
Sorry to hear you're having trouble transmitting barcodes. Please respond to our "Share your information" request on Trustpilot with your panel ID so we can investigate further and offer support if possible. We’re aware of some compatibility issues with certain Windows 11 devices that may prevent successful task completion.
Please support apple
I can’t understand how in this day and age, you don’t support Apple Mac for transmission? Or have an app for scanning / transmitting. I have an old laptop that’s only for shop and can but now even that’s giving up and needs to go and it looks like I need to leave you after nearly 20 years. I don’t want to as the vouchers are handy for Christmas! Even though they are nowhere near as rewarding as they once were but still. Is there any plans to support Apple?
28 januari 2026
Review zonder uitnodiging
Antwoord van Shopandscan
Hi Derek,
Thank you for your feedback and for being a long-standing member. We’re sorry to hear about your frustration and understand the inconvenience this has caused.
Currently, our transmission system is supported on Windows devices only, and we do not yet have an app available. While there are no confirmed plans to support Apple Mac at this time, your comments have been shared with our development team for consideration.
Thank you again for taking the time to share your experience.
dreadful support for anything remotely…
dreadful support for anything remotely like a modern computer. Kantar are completely disinterested in putting in the much needed and overdue updates needed for the 21st century. How this company continues to exist is impossible to understand. The lack of ability to use a windows 11 computer is on going and not something I have just now experienced.
11 januari 2026
Review zonder uitnodiging
Antwoord van Shopandscan
Hi Mike,
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve experienced with using modern systems, including Windows 11. This is not the experience we want for our users.
We take your concerns seriously and are committed to improving our software and support to meet current technology standards. If you’re open to it, we’d like to understand more about the issues you’re facing so we can address them directly. Please contact our support team at [helpdesk@shopandscan.com] so we can assist you further.
We truly appreciate your input—it helps us improve.
Outdated Systems
Was using shop and scan with windows 11 perfectly until a ctws error code appeared. Contacted support and they told me to use ms edge in compatibility mode. Worked fine until website would not respond and crash. I then stopped transmitting and few weeks later rang them up and they told me that they are currently working on a fix for the ctws error since it has affected many people and the lady told me to use chrome with an extension installed. The extension works but it doesn't even transmit! Outdated technology and they clearly haven't updated anything to fix the problem. Even on their website they are still displaying a messge saying that on 10th october 2025 they are closed! Get a grip ShopandScan and fix your outdated systems!
22 december 2025
Review zonder uitnodiging
Antwoord van Shopandscan
Hi Jeev,
Thank you for taking the time to leave your feedback. We’re very sorry for the frustration you’ve experienced with Shop and Scan on Windows 11. We understand how inconvenient technical issues like the CTWS error can be, and we appreciate your patience while our team works on a permanent fix.
We’re aware of the challenges some users have faced with browser compatibility, and our team are actively updating the system to improve performance and transmission reliability. Your feedback about the outdated messages on our website has also been passed on to our team for immediate review.
We genuinely value your input and are committed to improving your experience. If you’d like, we’d be happy to follow up with you personally to ensure your setup works correctly once the updates are implemented. Please reach out to us at [helpdesk@shopandscan.com].
Thank you again for your patience and for helping us make Shop and Scan better.
Been doing it for years
Been doing it for years. Lap top broke, got a new one. Can't do shop and scan anymore. Reason, you have to have windows 10
9 december 2025
Review zonder uitnodiging
Antwoord van Shopandscan
Thank you for taking the time to share your feedback. We apologise for the issues you’ve experienced. We would like to investigate this matter further. Please respond to our request for details via Trustpilot so we can locate your ShopandScan account.
We appreciate your understanding and cooperation.
Inflation and rewards
After almost 15 to 20 years of doing this the rewards have never increased. have they heard of inflation?
The vouchers are varied but over 5 -6 weeks to earn £10
They have never updated the shopping scan book so a lot of shops have long gone which to be honest makes no difference anyway. And do they read the receipts?
5 december 2025
Review zonder uitnodiging
Antwoord van Shopandscan
Thank you for your feedback.
We really appreciate you taking the time to share your thoughts.
We understand your concerns about the rewards and the impact of inflation. Your comments about the vouchers, shopping scan book, and receipt scanning are noted, and we will share them with the team for consideration.
We are always looking at ways to improve the experience, and feedback like yours helps us do that.
disgusted..!!
signed up and for a couple months for them to then say i don’t fit their evolving criteria so closed my account, i then sent an email to ask if this was an error on their part to get a very blunt email back saying unfortunately “we will not be reinstating your account”
24 november 2025
Review zonder uitnodiging
Antwoord van Shopandscan
Thank you for your feedback.
We’re very sorry to hear about your experience and understand how frustrating this must have been.
Accounts are reviewed regularly against our criteria, and we apologise if our communication felt abrupt.
We appreciate you taking the time to share your thoughts and will pass your comments on to the team.
Thank you again for your honesty.
End of a 'Good thing'?
Used to love taking part in Shop and Scan and liked the vouchers and I found the feedback we receive (newsletters etc) interesting but since upgrading to Windows 11 I have not been able to transmit. Have spent hours with their IT Dept (and my own) to no avail. They've said try to transmit every so often but I'll probably give up now.
3 november 2025
Review zonder uitnodiging
Antwoord van Shopandscan
Hi Cramer,
Thank you for taking the time to share your feedback. We apologise for the issues you've encountered with your windows 11. We would like to investigate this matter. Please respond to our request for details via Trustpilot so we can locate your Shopandscan account. We appreciate your understanding and cooperation.
Does not work with Windows 11
ETA: It suddenly decided to transmit after months of not working on my Windows 11 PC. Only time will tell if this continues to work.
I have been with Shop and Scan for years but have been unable to transmit my barcodes since I have upgraded to Windows 11. I have emailed them, called them and they have not been able to provide a solution. They just say uninstall and reinstall, update drivers, etc. I have done all this and still can't get it to work. I had to use someone else's pc and that worked until this week. Now no computer works. Uninstalling and reinstalling does nothing.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Shopandscan
Hi Andrea.
Sorry to hear you're having trouble transmitting barcodes after upgrading to Windows 11. Please respond to our "Share your information" request on Trustpilot with your panel ID so we can investigate further and offer support if possible.
We’re aware of some compatibility issues with certain Windows 11 devices that may prevent successful task completion.
Hasn't kept up with inflation. Generally okay
Generally okay, but poor return and interface lets it down. I've been doing S&S for almost a decade, and whilst it initially was good value, the £1.10 for your codes and the 50p for your receipts just isn't worthwhile since inflation hit. Their sister operation, Shoppix, is even worse value since they inflated the voucher costs. Additionally, when we moved house, I wanted to update my address on their system, but it proved impossible. You can earn £20 for their food diary, but the amount of time it take up means it just isn't worth the effective hourly rate. Not sure I can be bothered with it tbh.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Shopandscan
Hi Diana&Tim
Thanks for your thoughtful review. We appreciate your long-term participation and understand your concerns about value and usability. While our incentive amounts remain fixed, we strive to offer consistent rewards and a reliable experience.
We're sorry to hear about the difficulty updating your address please reach out to our support team.
Your input helps us improve, and we hope you'll continue to engage with the platform in ways that suit your preferences.
Used for years but
Been using this for years and has worked perfectly until last week when I had a scanner issue. Several emails later and having tried everything they suggested I still cant transmit barcodes and no further response from their help desk.
Rubbish customer service. Cant be bothered with the hassle anymore so going to cancel my account.
19 september 2025
Review zonder uitnodiging
Antwoord van Shopandscan
Thank you for taking the time to share your experience. We're sorry about your recent scanner issues and the frustration caused. Please respond to our request for information so we can look into this.
Like the vouchers, hate the technology
Joined quite a few years ago, and I appreciate the amount of vouchers I can earn each year. Very helpful on a low income. I also joined Screenwise, and that’s great for getting more points.
However… they’ve been “looking into” updating their website/surveys/software etc the entire time I’ve been a member. It’s got to the point that I have to keep an old PC in my flat JUST FOR ShopAndScan (it’s literally turned on once a week to transmit) because their software is so ridiculously outdated. I use an iPhone, iPad and MacBook day to day, but MacOS isn’t compatible. It’s not the early 2000s anymore. Macs aren’t that hard to create software for.
Every time there’s a survey asking about what operating system I use, it only goes up to Windows 7! And who in their right mind is still using Internet Explorer in 2025 for goodness sake?
I’ve also given up participating in Food Diary because the website is so outdated and frankly almost unusable.
Perhaps they should have a look at the competition to see how to design a workable app instead of relying on such antiquated technology.
Surely they realise that in a few short years most of us won’t be able to run their software anymore? Why hasn’t it been updated in so long?
25 augustus 2025
Review zonder uitnodiging
Antwoord van Shopandscan
Hi Ruth,
We truly appreciate your continued participation and are glad to hear that the vouchers have been a helpful benefit.
We fully acknowledge that our current software and platforms need significant updates. Our technical teams are currently working on improving the technology, please bear with us.
We understand how inconvenient it must be to maintain older hardware just to continue transmitting, and that’s not the experience we want our members to have. Please rest assured that your comments have been passed on to the relevant teams, and we are actively working toward more accessible, up-to-date solutions.
Your detailed feedback, particularly around the Food Diary and survey options, is incredibly helpful and reinforces the urgency of these updates. Thank you again for your patience and for sticking with us, we genuinely value your input as we move forward.
Thank you
Shop and scan review
I really enjoy using shop and scan. So easy to use. I've had no bad experience with shop and scan.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Shopandscan
Thanks so much for your kind words! We're really glad to hear you're enjoying ShopandScan and that it's been a smooth experience for you. 😊
Very happy with the app
Very happy with the app,I got a few Amazon vouchers by simply scanning my weekly shopping
13 augustus 2025
Review zonder uitnodiging
Antwoord van Shopandscan
Thank you so much for your kind review! We're thrilled to hear you're enjoying the app and earning rewards with ease.
Out dated & ancient tech
I had an error with my scanner. It says to send them an email. I sent one on the 20th, there was no response until they called via telephone to mither why I hadnt sent this week.
Their drivers list the most recent OS as WIndows 7, a 15 yaer old OS that hasnt had any updates for 5 years.
They want you to run Internet Explorer, a browser that was discontinued in 2022.
Their software isnt signed, so looks very suspicous.
The scanner is 30 year old tech, requiring outdated software & drivers to function.
When their list of suggestions didn't fix my error, I emailed back, their response was to call them via telephone. Why they have an email support address when they just want you to call who knows.
20 juli 2025
Review zonder uitnodiging
Antwoord van Shopandscan
Thank you for your feedback. We're sorry to hear you had some technical issues , we're actively working on improvements and updates.
Closed account then non stop hounding from them
Was with shop and scan for awhile, stopped doing it due to life in general getting in the way, my account was closed to to in activity then they sent me a envelope out to return the clicker , sent it to the wrong address after I told them the correct address. After they finally sent it to the right address I sent it off then emailed them straight after to say I sent it back and since then I’ve had constant emails and letters telling me to return the clicker even though I returned it weeks ago
13 juni 2025
Review zonder uitnodiging
Antwoord van Shopandscan
Thank you for returning the clicker. To update your account, we kindly ask that you respond to our request for additional information on trust pilot.
We apologise for any reminders you may have received. These may have been triggered if the return has not yet reached us or if your account has not been updated. Once we receive your details, we will look into this matter further.
Alternatively, you may contact our helpdesk, where a member of our team will be happy to assist you.
Horrible experience with customer…
Horrible experience with customer service. Contacted a few times but got only standard replays eg. how to redeem points. I know how to redeem points but app won’t let me to do it. It looks like a technical issue. No solution how to do it was offered. Not happy.
9 juni 2025
Review zonder uitnodiging
Antwoord van Shopandscan
We're sorry for the frustration you've experienced, and we'd love to help resolve it. Could you share any error messages or details of the issue? Our team will investigate and assist you promptly.
Please respond to our details request via Trustpilot so that we can locate your Shopandscan account or contact our rewards team on 0800 389 0342 for immediate help. Thank you for your patience!
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