Shopandscan Reviews 

I was going to post a 5 star review but have not had my points credited to my account for the past 2 weeks, no response to the 2 emails sent regarding this matter despite been told to email if points are missing. Panel number 839786

I have not received my points for week ending 6 October or 13 of October which is not like shopandscan plus you can not contact them pannel number is 203398. My name is Stuart Downie

Have been really happy with ShopAndScan until recently, not had any points since 30th September when I used to get my shopping points every Monday (along with FoodontheGo).
Website says they are having trouble with systems but I've had no reply to email I sent, hopefully it will be resolved but I'm starting to think that it's run it's course, fingers crossed it hasn't as the Amazon Vouchers I swap points for have come in handy for presents, and even more so with Christmas coming up

I have been long tern member for years and transmitted week commencing 30th September but I did not receive my till receipt transmission points OR my bar code transmission points. I refuse to transmit my w/c 7th October receipts and bar codes as I do not see why I should transmit when I wasn't paid for the previous week VERY unhappy indeed!!

I highly recommend Shop and Scan. It's well run and any queries are dealt with promptly, hence the 5 stars.
However I do feel that an increase in reward points is overdue.
A previous poster said that as the time spent on participating hasn't increased why should the points. I disagree.
Put it this way, I do the same hours at work as I have always done but I get more pay than I did 10 years ago due to inflation. So I feel, like the other poster that argued for an increase in rewards, that reward points be should increased.

I came across Shop and Scan over 4 years ago and so glad I found it. I've never had any issues with it and find it easy to use. It did take a bit of getting used to spending time scanning all the shopping but now we dont think twice about it. It's worth it. Over the 4 years we've claimed over £300 which has gone towards buying a TV and a laptop. The only downside for me is I wish we could transit the barcodes through an app on our phone rather than needing a PC.

I felt compelled to comment on the post re the rewards values and inflation. I have also been panel member well in excess of 10 years and the time I spend uploading barcodes, till receipts, and completing surveys etc has not inflated therefore I feel as fairly rewarded for my time now as I did in the beginning. I allow my reward points to build up over the year and am able to download e-vouchers and order a good number of Christmas presents. This has been very helpful these past few years and I will continue being a loyal panel member.

New to this , uploaded my two shops last week but haven't received any points. Says next reward point is next Monday, if same thing happens will delete app.

I have been with shop and scan for over 10 years. Unfortunately during this time they have not increased the value of the rewards by one single penny. At the same time I'm sure they're selling the data they're harvesting for the going rate today!

I did raise this with them in social media some months ago and got no response.

I have, with some reluctance, decide to stop doing shop and scan as I'm starting to feel slightly exploited - and lack the enthusiasm to scan everything these days as I feel the rewards no longer justify the effort. Unfortunately I can't recommend this "experience" unless they pay a reasonable rate. And remember, this is a multinational, billion dollars company!.

This is my third review in a few months and my experience just keeps getting worse and worse.

As stated a few months, I haven't been able to get into my rewards account. Due to medical issues, I can not speak on the phone. They flat out refused to help me unless I speak to them on the phone. I have asked them atleast 10 times to stop calling me, but they still attempt to call me about twice a week.

There have been times when they have phoned me 2-3 times in a row.

When I do not answer, they then email me.

I've been asking them for almost two months now to delete my account. Again, they refuse to help me unless I speak to them on the phone. After arguing with them for weeks by EMAIL, they backtracked, contradicted every argument they've made up until this point and finally said they will help me via email. That was two weeks ago now and they've stopped responding to me. (They're probably going to say in their reply that it was because of the language used in my response, but I was nice up until today and it was two weeks ago that that conversation ended)

I got another missed call from them today followed by yet another email asking me why I haven't been scanning my shopping. 🤦

I understand that this is a difficult concept, but do not call me to discuss this review 🙄

I felt it was only fair to come back and give an updated review further to my previous in March 2023. I was contacted very promptly after i posted my review and Shop&Scan resolved my issues very quickly for me. I am now able to update and log my scanner every week on my new laptop and have had no further issues since then. I was also issued with some extra points on my account for the inconvenience. I am happy that they resolved my complaint.

Been uploading my receipts for over a month and can't wait to see what rewards I can get, well worth the effort, customer service is top notch, had a problem and it was sorted, will be recommending this to other people

Came across shopandscan a while ago now and I've been on it for a good couple of years. Never had any issues with it, pretty easy to scan and transmit the barcodes and there are plenty of options for rewards. They always have bonus points as well. It does take a while to rack up the points but really can't complain. Customer service is amazing, always ready to help!

I have been with Shopandscan for many many years and love it. It's simple and easy to use. I love that there is a customer raffle each week although I have never won and love that you can redeem the points for e-codes.
Saying that I do think in the 10+ years that they could increase the amount of weekly points especially for people who have been with them a very long time and maybe come up with a code reading app that delivers codes to Kantar instantly rather than having to upload on a computer or laptop

Been using a few weeks and the idea is great although ive noticed that it doesnt always log my points and tells me ive not submitted receipts when I have. Also the whole idea of having to scan a book each time and different sections then upload them on to my computer using the scanner is all time consuming. However the idea of it is great it just takes to long.

Been with shop&scan for years & spent tons of vouchers mostly on amazon, very happy with it 💖

I've been with shop and scan now very happy with them very happy with my points sometimes like a food diary give me more points customer services are very nice

SHOP AND SCAN whart can i say but this used to be a great way to earn a few extra vouchers for christmas_now it has allined with screenwise they are going down hill as screenwise are withholding funds because their I T GUY INSTALLED A FAULTY ROUTER and now they are trying to penalise the pannelists-do not use -oh and as they have failed to give me my incentive they can pay for storage of items left at my house-it makes me wonder if this is now worth it

As in independent IT Consultant I was asked to transfer the Shop&Scan program from an older system to a new one for a user.
This process was not difficult. However, what was found was that the Core Isolation Memory Integrity had to be disabled in order to run the Opticon Scanner associated with the software. Once disabled, and as soon as the Opticon driver is installed, windows recognizes that it has installed a device driver that could allow malicious software in to the system.
Once turned off, and the driver installed, it is all but impossible to remove the drivers and turn Memory Integrity back on.

Various phone calls have gone back and forth regarding this deliberate lowering of security in a users PC. Return phone calls were promised but never happened.
The current stance of Kantar is that they are aware of this issue and do advise the user to turn off their protection without making them fully aware of the potential consequences.
There is no time scale on a fix and their advice was either do as they say or return equipment until an unspecified date when they may have a fix.

02/08/2023 - Update - shop&scan have contacted the user and also myself and have assured us that, in light of this public review, they are now taking the deliberate breach of security, that they effectively condone, seriously and are looking at fixing it. No firm timescale has been indicated.
I will update this review once a fix for this serious security issue has been implemented.
If there are no further updates on my part then the issue remains unresolved.

Absolute rubbish! On the initial sign up I was told I would receive 10000 points with my first test scan, this happened. A week later I started my scanning but received no points, the second week I did the same, no points. I gave the customer service (?) people a call, he said something about cut off points and I will receive them in the next week. I received the second week's points but not the first. Rang up again, spoke to a stroppy lady who said the regular 1100 points from my first upload was in with the 10000 points - I explained this is not stated in the T&Cs - she was adamant it was and said she would call me back last Monday - I'm still waiting. So I'm not happy with the customer service. Think carefully before you join up.
*update* I have decided to leave ShopandScan, I received a very offensive email telling me I was not scanning correctly - I emailed back but didn't get a reply - don't waste your time!