Shopbop Reviews 

I ordered an item Order 23337207 since Shopbob.com took my money and I have not received any updates and it's been three weeks now,my money is gone and I think I have been robbed here.

I recently purchased from ShopBop prior to Thanksgiving 2024. I was leery due to the reviews that I read prior, but the item I was seeking was on their website priced better than many of the competitors. To make my purchase as smooth as possible, I first contacted customer service and confirmed the availability of the item. (I also mentioned the reviews and my concern with a potential order cancellation, which they assured me would not be the case) The second phone call to customer service was to confirm authenticity of the shoe and where the item was sourced from. All things were satisfactory, so I proceeded with my purchase. At time of purchase, a message appeared letting me know that shipping would be delayed by two days, making it a total of 4 days to receive the item, which was supposed to be received in 2 days due to my Amazon Prime shipping privileges, nonetheless, I proceeded with completing purchase. My item did not ship in the timeframe to be delivered in 4 days as expected, but it was delivered in 5-6 days. I contacted customer service as the 4th day was approaching to confirm shipment would be soon and item would meet the expected delivery date. Customer service was able to be reached at every call and assured me the item would ship soon and delivery would be in the expected window. I believe that the delivery date was still good and acceptable being during the busy time of Black Friday and losing a day with Thanksgiving. I believe ShopBop is deserving of my business and hope that they keep up this performance. This was my first time shopping with them, but it will not be my last. I hope this review helps those on the fence about shopping here. I understand your concerns and can say my experience was opposite of any negative review.

The item I ordered was never sent to me. The website says the item is still in stock. Instead, Shopbop sent an email saying I successfully returned an item I never received and that they had processed a “refund”. The refund was a gift card.

Shopbop is just paying themselves with people’s money and never delivering items it seems.

I used to buy from Shopbop all the time years ago and never had an issue. I did not realise they are now a terrible retailer/scam website. I wish I checked reviews on the current status before purchasing.

So bull crap... this was horrible... people told me I had. A job but didn't state I needed to add my own funds into all the time.. I didn't have it atm so she told me pretty much good bye she was keeping what I worked for and when I asked to close my account down she insisted that she was going to give it to other people to use my account

C'était ma première commande chez Shopbop, et quelle déception ! J'ai acheté une robe, mais je n'avais pas prévu que des frais de douane et de TVA de 173€ viendraient s'ajouter, portant le total à plus de 600$. Franchement, c'est une vraie surprise, surtout quand on n'est pas averti de manière claire pendant le processus d'achat.

Il y a bien une mention concernant ces frais supplémentaires, mais elle est discrète et difficile à repérer. C’est en tout petit et pas assez visible pour que le client prenne vraiment conscience de l'ampleur de ces frais. Je trouve cela extrêmement trompeur. Si ces frais étaient clairement affichés, j'aurais probablement réfléchi à deux fois avant de passer ma commande.

Je m'attendais à beaucoup mieux de la part d'un site aussi réputé. Cette expérience me laisse un goût amer, et je ne suis pas sûre de commander à nouveau sur Shopbop si ce manque de transparence persiste.

They canceled my very important international order and PLUS had the audacity to disable my account! When a company treats you like a criminal for shopping online they deserve to not operate anymore. Online shopping is such a relaxing and fun experience and they turned it into a nightmare. Absolute trash company.

I got contacted after I answered an ad for work from home for seniors. It’s a WhatsApp number that someone connects with you and you get online and do 38tasks per day and get the commission. The one thing that bothers me is that you have to pretend you’re buying the product with your money and then the commission and investment is refunded. There are products that show up that are $200-$2000 US and you better have that amount otherwise you’ll be stuck unable to take out your commission or avoid that product to get to the next. I don’t know if anyone else has been contacted.

What a scamm! I paid $444 in import dutie fee deposit to Shopbob.
Upon my return of the item I did not get the the import fees refunded. Respons: I should check with my OWN customs. How? If this is YOUR service ( prepaid import duties ) then you should also refund the import duties that I paid to YOU! And YOU should take care of it.

Order 130648543

After my complaint and bad review I got an additional mail the next day. They would refund me the import duties after all. The payment was there right after. Hope this proces will be automated in the future. I order from foreign countries a lot and this is the first time that pre-paid import duties where not refunded. I am very happy they decided to refund me after all!

Seems like this is a similar complaint with other shoppers. Purchased a sweater and it was never shipped. Tracking number provided indicated that the sweater/shipment was never forwarded to UPS. After a call to customer service (eight days after the order), the sweater is "no longer available". While I was offered a refund; I had to initiate the process. I was rewarded a $20 coupon, for what, another item that will never ship? No thanks.

I have received a confirmation from Shopbop today that invoice could not be issued to customers. It is not compliant. I am going to escalate this to the regulatory authority.

A person named Nora has contacted me I signed up and now I’m about to withdraw $3000. The company is Shop bop affiliate program.org.

I have ordered a pair of shoes on this webiste which they claimed could be delivered in 3-4 days... 14 days later and I still haven't received anything. It seems the package is stuck with UPS, their carrier. No news either from Shopbop or UPS about what's happening with my package and when I am going to receive it. I will never order again on this site.

They used to be great now it takes a month to receive a shipment even though they advertise 3 day delivery. Worst service ever time and time again

Surprised to see all the one star reviews! I’ve been shopping at Shopbop for 10+ years and have always had a positive experience. Quick to deliver, quick to respond if there’s an issue, easy to process returns, etc. I shop here often and have found customer service to be highly responsive and helpful.

1 star as there's no option of rating any less. This company is a total "scam". A representative with the name "Nora" contacted me with a job offer. After she pitched her offer vis WhatsApp, she got all antsy with me over as she was lost in translation over a question I posed her. I'm so glad we hit a roadblock and she blocked me else I would have opened an account with a scammer. Please be wary all job seekers/ shoppers on this site as they are running a racket!!

DONOT USE THIS SERVICE!

I read all the reviews and chose to ignore them. And now I am paying the price.
They promise to ship the same day / following day. And also promise a speedy delivery ie. 2-3 days.
It’s been 5 and my package has not even left the senders country.
I contacted shopbob staff, ongeziwe N and Hery responded and said they cannot trace the package and cannot cancel it.
They went onto say they are unable to locate the package. Which is crazy since it’s their company and their logistics provider.

Still unwilling to cancel and refund.

Complete scam.
Be careful

Terrible customer service.
The customer service is NOT interested in helping you at all. Just repeats the same thing over and over and wants you to give up and hang up the phone instead of TRYING (at least) to resolve your case. Very disappointed and will not be returning.

Shopbop grown to be a disappointment

I have been a customer of shopbop since 2016, and having lived in several countries - the UK, Singapore, Malaysia, Estonia and the UAE I have not encountered any issue at all. It used to be SUPER QUICK deliveries, prompt customer service replies and had my full confidence in shopping online and getting the best deals.

I had placed an order last week and had encountered issues recalling my password, which essentially locked me out of the platform. Had emailed service@shopbop multiple times to which I received no response. Finally called the US number (which drove my phone bill up) to only be led to another email address. Emailed with my issue and finally received a response - however with them assuming my account was compromised and them immediately closing my account, without me agreeing to?

Finally resolved by confirming with them that it was simply my own doing of locking myself out and my account was not compromised. What a waste of time and resources to get me to this point. Do better, shopbop

I ordered a bag. Order was confirmed via email, and charged to my card briefly before being reversed. I received a second email informing me that the order was cancelled. No explanation given. I called customer support and all they could tell me was that the order was cancelled, because they can -- at their discretion -- refuse to provide service, terminate accounts, etc. You know, just like literally any business on the planet could do, but most businesses don't arbitrarily refuse service without some sort of reasonable communication.

After waiting on hold, I was transferred to a second customer service agent who told me that he "wasn't able to give me any other information."

There was no way to escalate to a manager. This was a really frustrating experience. I wouldn't shop here even if I could (apparently I can't, since it looks like they've also suspended my account for whatever mysterious reason that they won't explain at all.) It makes me wonder if this is even a real store, but who knows.

I strongly urge anybody reading this not to bother wasting your time setting up an account, adding your shipping details and payment information, since their customer service was wildly unhelpful. 20 minutes of my life I'll never get back. I'd give them 0 stars if I could. Terrible experience over all.

Update - they don’t seem to mind sending me promotional emails, despite cancelling my order and my account without explanation as previously described. Super annoying.

I have responded to the TrustPilot request for more information. Will provide further updates if anything comes of it.

Really surprised at the super fast shipping from US to UK (4days from order confirmation to delivery). Ordered Clare V bags (sold out models) and got them discounted in Labour Day sales and with free shipping. Even with the taxes/duty paid upfront it worked out cheaper than buying directly from the UK shop due to exchange rate and (£400 per bag vs £250) I paid.

I was a bit dubious about purchasing from Shopbop with the many negative reviews but the products are genuine and in faultless condition. I think they only stock a few items of each model and I love that you can find sold out older models if you’re lucky.