Shopbop Reviews 

Received the pair of Loeffler Randall shoes I ordered in the right size, within the delivery timeframe. Definitely authentic, as I have a pair in a different colour already so could compare. Was apprehensive after reading all the negative reviews, but I had no problems.

I bought a pair of vans 2 months ago and they have already fallen apart, I wear them like normal nothing too bad. They won’t do anything and won’t stand behind the purchase. Such horrible customer service.

would not refund or exchange a clearly defective item saying it was 'normal wear and tear' after wearing it 5 times, purchased 2.5 months ago.
very disappointing customer service for expensive items.

Well what can I say just that I made a second order at Shopbob on a Tuesday arrived with UPS on Friday and I live in Europe.That’s super fast shipping with tracking UPS. Was well packed and the Bag looks stunning it’s to cute.
For that service I do not have any concerns not to order from Shopbob.

I will give them 0! I order a bag! They send confirmation e mail. After that they delete my account and cancel the order without any reason, just said, they can do it without explanation. So rude. Never ever had such horrible experience.

Hi, so you shouldn’t order from ShopBop.

In March, I ordered a dress worth $915, and returned it. ShopBop’s warehouse team confirmed they had received the return. After confirming they had received my returned dress, Shopbop REBILLED me a full two months after I received the refund for my returned dress. Do not shop with this company. Incompetent and unprofessional customer service.

What a scamm! I Arthur paid usd 220.74 and not refund in import dutie fee deposit to Shopbob.
Upon my return of the item I did not get the the import fees refunded. Respons: I should check with my OWN customs. How? If this is YOUR service ( prepaid import duties ) then you should also refund the import duties that I paid to YOU! And YOU should take care of it.

Disappointed
Arthur fterniatis

First time buying in Shopbop and this is the most ridiculous buying experience I have ever had. I received a correct shoebox but the shoes inside is a completely wrong model. And the box doesn’t even seems fit the shoes….And the item apparently it said on sale and not eligible for return. I will see what they do. It is just absurd.

WARNING TO CANADIAN BUYERS! SHOPBOP WILL TAKE A DUTIES DEPOSIT FOR YOUR PURCHASE AND WILL NOT REFUND YOU! After realizing that there was a $500+ discrepancy between what Shopbop had charged me versus what I was refunded I called their customer service line. I was then informed that eventhough they took the deposit in advance for my estimated duties and taxes, they do not refund this amount. The responsibility is instead put on the customer to request the commercial invoice which states the duties paid, and get in touch with Canadian customs office to request this amount is refunded. My experience with 100% of other American-based websites where I have paid duties upfront (Revolve, Free People, Net-a-Porter, etc) is that if duties were paid to the company directly, it is the company who is responsible to refund this amount and does so without issue. When I asked where it states that this is their policy on their website (because I always check the fine print) I was initially told "it is in our terms and conditions". I said it is nowhere to be found - and after 15 minutes of being put on hold - the customer service representative came back to say she checked with her supervisor and it in fact is NOWHERE in their website large print OR fine print. It's also appalling that unless I had called customer service and asked these questions I would have never known of this issue! To top it all off, I am now waiting for Shopbop to send me the commercial invoice that I have no access to myself, which is what I must submit to the Canadian customs to begin the process to get this refund. Absolutely appalling to LIE to customers - safe to say I'll be letting everyone know NOT to purchase anything from this dishonest company.

International buyer beware! On the Shopbop website it states that the Import Duties & Taxes will be refunded within 4-6 weeks of your order being delivered (if there's a difference between deposit and actual cost). They also have a disclaimer stating "Shopbop does NOT profit from the fee collected." I ordered an item that was made in the US, therefore not subject to duties, so I expected a refund. After 6 weeks and no refund, I contacted them. After several emails and an invoice from the shipping company, they said you will get a refund within 90 days of shipment. So 12 weeks now? That's not what it says on the website. After 90 days and still no refund, I emailed again and finally got the refund. It sure seems like Shopbop DOES in fact profit from the fee collected. It's the second time I've had to chase them for a refund on the deposit and it seems like they just hope no one follows up so they about the deposit refund and just keep that extra money. I'd be very curious to know if other people have received refunds.

If I had known the rating of this company before, I would never have contacted .
I am writing now for others so that they are warned.
I ordered shoes from them for my birthday. They came half a size bigger. That is, their size guide is incorrect, does not match the real one. They charge for returns. And in order for it to be free, they impose a subscription service on you. I wrote a request to customer service - no response.After that, the scammers contacted me and sent me a form for a refund asking for the card number...

I received a defective product.After communicated with the Shopbop customer service they have never acknowledged that this piece of clothing is problematic, even though I have sent many pictures and videos of the clothing with issues.They do not agree to the return of this garment. They only replied with a few identical sentences.I am so disappointed with the Shopbop.
The reply from Shopbop on February 21, 2025 was false. I filled in the information but no one contacted me, so they are a false reply.

Laut der Sendungsverfolgung wurde die Bestellung am 21. Januar zugestellt, aber ich habe sie nicht erhalten und konnte sie nicht finden. Es gibt ein Foto als Zustellnachweis, das zeigt, dass das Paket einfach vor der Haustür abgelegt wurde – ohne weitere Informationen und ohne meine Zustimmung. Ich habe dem Lieferdienst nicht erlaubt, das Paket draußen abzustellen. Das ist nicht zulässig.

Nun ist meine Bestellung verschwunden, und ich kann nichts dagegen tun. Laut der UPS-Website soll ich mich an den Verkäufer wenden, um eine Reklamation einzuleiten, falls ich das Paket nicht finden kann.

Ich habe bereits mehrere E-Mails an Shopbop geschickt, aber bisher keine Antwort erhalten.

Hej
Jeg har bestilt en iPhone omslag den 25. Jan dette år med bestilling nr #POU8971. Jeg fik kun bekræftet og trækket penge, ud over dette jeg fik intet svar til min 3 mail. Hvorfor sender ikke min vare? Jeg kan ikke klage til politiet. Bare vi havde et sted til at sende sådan firma til retten. Men vi har Trost pilot, jeg skriver her hver dage indtil jeg får min vare eller penge tilbage. Jeg vil bede andre til at købe ikke her og bliver ikke ligesom mig
Mvh Khalil fra Odense
Sorry
Det er Shophoup

I paid the regular price you’d pay on Isabel marant and bought from here because they didn’t have my size in stock on the Isabel marant website but they came with markings all over, the box doesn’t look authentic and came dirty the regular box from Isabel site isn’t a flap box wish I could upload pics

The site that does physical buying and selling might not be a scam but all others are especially those that tell you you will do e-commerce on a commission is a big scam. Do not go for it. Their demands will devastate you until they succeed

Bought something that came to over €500 dollars , UPS left it outside my front door on a main busy street in central London.
Was not there when I got back, shop Bob not claiming it back and UPS won’t deal with me. Terrible.

I bought a tobacco coloured leather medium Reformation Rosetta bag on Christmas Day and was sent a bag that was clearly a fake. It sported Reformation tag and card of authenticity but on closer inspection I found a FashionPuzzle tag sewn onto the lining of the bag that stated the external material of the bag is PU and the lining is polyester. I am devastated as I had previously only had great dealings with Shopbop and was so looking forward to my new high quality bag which I paid nearly $500 AUD for. I have since returned the bag and hope I get my money back 😔 I was shocked to have this experience from an organisation I thought was a reputable seller of high quality goods.

I have placed an order worth $560 with Shopbop, the transaction went through and I was charged for the amount. The order took unusually long to ship, so I initiated a cancellation. The order was cancelled, and Shopbop refused to refund the amount charged claiming it was a pending authorization when the amount was taken out as a normal withdrawal transaction and no pending or authorized amounts were on my account. I have contacted my bank to confirm this. Now I’m in the process of reversing the transaction through my bank.

I ordered the Dr. Martens Penton Quad Loafers on December 11th and received an email stating that "Orders will typically ship within one business day of purchase, pending availability and credit card verification", it has been 3 business days and I haven't received any more information, even though the payment has been already processed. In the website, it is still processing. I tried sending an email to the customer services and the email doesn't get delivered: "Incomplete delivery
There was a temporary problem delivering your message to service@shopbob.(com) (can't write the whole email because TrustPilot doesnt allow, but the email address is correct because it is the one on the website) . Gmail will try again for another 22 hours. You will receive a notification if delivery fails permanently."
The order was quite expensive and I'm outside the USA, so I was hoping to get more information and a better service.