Justice Reviews 

Same problem as many other unhappy customers.
I placed an order, they sent whatever THEY WANT. I order a backpacks with a lunch box and they just sent the lunch box and said the backpack is not available anymore after a month and a half I placed my order. What I am going to do with the lunch box when the point is TO HAVE THE SET.
Very stupid what they are doing and then I called to customer service and they said THERE IS NOTHING TO DO ABOUT IT and they also said I can donate the lunch boxes if I don't want it. HOW STUPID is that (not about donate but how a customer service can said that). I paid my order using a credit card and a gift card and they want to refund the money only in the gift card. I DON'T WANT/ NEED TO ORDER ANYTHING ELSE AGAIN IN THIS STORE AFTER THIS....so I will lost that money because they don't want to refund the money in my credit card.
Forgot to mention that I received different emails saying my order will be late, I will receive all the items I ordered, then some items are not available, and so and.

I placed an order on November 21st. We received 2 out of 14 items. I have waited hours on hold, and I have been hung up on. I have sent 4 emails to customer service and I have not heard from them. I spent $160, and I have received $27 of the merchandise. Not okay.

Justice just sent me egift cards to use online. However, there is nothing left online to purchase. The money orginally spent online was a gift card my daughter recieved for her birthday. This is so sad and Justice really needs to do the right thing! I will be calling them again tomorrow (today is a holiday) to see what exactly they plan to do now.

Ordered on December 10th, items still not received very disappointed as the items were Christmas gifts. I wouldn’t recommend Justice. I have ordered numerous times from this company and never had issues. If you look at other reviews, many people with the same issue. They don’t deserve a 1 star.

I ordered on December 9th, as it was still supposed to arrive in time for Christmas up until Dec. 10th. I think since they're going out of business, they feel they can rip everyone off. My order still says processing. I have sent 3 emails. Received 1 email in return that only said I would not receive before Christmas, nothing else. This is ridiculous! Shopped a lot of Justice before they were going out of business..

Try to make a claim at list a month ago nobody ANSWER THE PHONES AND CHAT NOT WORKING BAD BAD COSTUMER SERVICE

I placed an order on 11/28 with gift cards because I have no money for gifts. I thought that was enough time. To date, 3 days before christmas it still says processing. I have chatted 3 separate times with team members each with no acceptable resolution. The last person offered me 40% oft the entire order well really would I want to order more when this is the service. I need the money or gifts...have compassion for individuals especially this time of year. It saddens me that this is the last memory of this company because I did truly love this company before this. Just disappointing.

Terrible!!!!I place a order on November 30.. they waited until December 19 to let me know half of my order is cancelled... its December 22, and the tracking is telling me my order will arrive December 30.. when I was told I order before the 10 of December and will receive by Christmas

If I could give it zero star I would. I ordered since nov 20th and still nothing. Called twice today and was on hold both times for 1 hour and half. I will be reporting the BBB and also will call my bank to start a dispute.

Horrible customer service! I placed an order December 6th with a guarantee arrival by Christmas, still in processing mode. I've called several times and wait for HOURS only to be disconnected. I have sent three emails with no response and the online chat is a joke! These items were gifts for my granddaughters, I would not recommend Justice to anyone ever again!

I placed an order 12-6-20, for my granddaughter for Christmas, I still haven’t received any emails saying it was shipped yet. It’s 4 days till Christmas! I’ve given up hope for getting it in time for Christmas. I just hope I can get a refund, or get it by her birthday in April

Yep. Everything everyone said is true! I placed 2 orders. One dec 4th and one dec 6th. Both GUARANTEED by Christmas. Order one is estimated to arrive dec 24th (im not holding my breath) and the other dec 29th!!! I have called daily and either gotten a recording they are busy and to call back or aat for hours on hold and no one answers. I sent emails no one replies to and tried online chat every day. Sometimes it won't even let you attempt to online chat..every other time I've been 137 (or MORE!) In the queue. Absolutely the worst customer service right now. Its sad. Dont GUARANTEE something if you can't freaking ship it. THERE ARE CHRISTMAS PRESENTS FOR KIDS!!! I was so sad to see them go out of business but after this experience...im not sure I care!

If I could give 0 stars I would ! Ordered on 12/5 - a few pairs of jeans for my daughter for Xmas and as of today (12/21) it still says processing and I tried the live chat I was number 111 and I never got through to an agent. On the phone now with customer service and been on hold for 45 min listening to elevator music with no rep at all. Worst company ever - do not order anything from them you will prob never receive it ! Also prob won’t return money because you can’t get a hold of anyone to deal with the problem !!!!!!

Made an order on 11/25/20. Sent email 12/2/20 Items shipped. NO items as of 12/21! No updates on shipping from Pitney Bowes the shipping partner since 12/9!! Also order i placed 12/7 just shipped today the 21st and will not be here until way after Christmas!! So mush for the order by 12/10 to be guaranteed by Christmas. Been on call with customer service 1.5 hours and counting with no answer yet! I honestly hate this company and am glad to see it close if this is their level of care.

Placed an order on December 6th and I STILL have no tracking information. I can’t get through on their online chat or customer service number. I specifically ordered early so these items could be Christmas gifts for my girls. BUYER BEWARE.

I made an order on 11/30 and it is now 12/20/20. It still says processing. I’ve been on hold with customer service for two hours.

I placed my order on November 30th 2020 and it’s still says processing. THIS is literally the worst company I’ve ever order anything EVER from. I can not get through on the phone just hear the stupid elevator music for 2 hours and no one never comes on! Tried their online chat waited an hour no one never comes on. They need to be reported to the Better Business Bureau because at this point it sounds like their just taking everyone money and goes off the radar! And they probably don’t care because they’ve gone bankrupt and supposedly they’re being bought out. DO NOT ORDER from Justice you’re spending money on something you’ll never get and you’ll never get a refund or through!! And COVID and the USPS should not be to blamed for this it says on their website will ship 7-10 days and it’s been nearly a month. I’ve been ordering everyday online and getting packages just fine from other businesses. I will never EVER again give this business MY business EVER AGAIN.

I placed a small order 11/30/20. After 10 days I checked tracking, I now should receive this package on 12/30/20. This is not the problem of covid 19 or the USPS, this is just rotten service by Justice. To make matters worse, they give no refunds, changes or adjustments for this horrible service. I have made my last purchase with Justice.

Absolutely ridiculous!!! I ordered a gift for my kid on November 28, didn’t get my package yet, no freaking updates when my package will arrive!! I tried to call them, was on hold for more then an hour, listening that stupid music, until I couldn’t take it anymore!!!! I don’t understand where is the package coming from- North Pole?!!!!

Horrible! Horrible how you treat people. Took my order weeks ago, Create tracking, Sent me an email on 12/7 saying it's on the way !!! why would i doubt that and when you charged my card the order is really on the way right? NO ! and now you want to blame the post office because they didn't pick it up?? it was never given to the post office !! it was in some sort of "Pre-Shipment twilight zone" and now unfortunately it's out of stock and not coming-- at least give us the customer respect to tell us its not coming weeks ago so we can make other arrangements for this season and we will most likely remember you next year. The customer service is non caring and horrible when and if you can ever get anybody on the phone or live chat. And now they have shorted my refund amount !! They just don't care...shop somewhere else people.. People have been through too much this Christmas 2020-- we won't forget ! our daughters and gr-daughters will be redirected to other sites next year.